Soundtrack Anmeldelser 

285
•
TrustScore 3.5 ud af 5

3,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

It's really a bad company. The customer service is awful. Never fix any issues. You make a Playlist for your business and only a handful of songs play. The sonos integration is very limited. No... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We’ve been using soundtrack for a few months now for our hospitality business. Our favourite genre is acoustic hits. The music gives beautiful ambience to our venue, and almost every day a customer... Se mere

Bedømt til 5 ud af 5 stjerner

I have been very happy with Soundtrack overall. The playlist selection is excellent, and both the controller and mobile app make the system very easy to manage in a business environment. The exp... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Creating playlist for Holiday was never been easier. Please add more theme for different time; morning, afternoon, evening and night. Different genre will be better; Pop, Rock, jazz, etc. More option... Se mere

Virksomhedsoplysninger

  1. Softwarevirksomhed
  2. også i
  3. AV-konsulent
  4. Mediebureau
  5. Musikbutik
  6. Musikmanagement og -promotion

Skrevet af virksomheden

Soundtrack is the world's leading music streaming service built specifically for business. Founded by Ola Sars, co-founder of Beats Music, the platform empowers global brands to stream music legally and strategically in commercial spaces. Soundtrack is currently used in 73 countries by global companies such as Uniqlo, Dr. Martens, Four Seasons, Kiehl's, Joe & The Juice and Tag Heuer. With a catalog of more than 125 million tracks, tools for playlist control across multiple locations and built-in licensing compliance, Soundtrack helps brands deliver consistent, emotionally resonant experiences while protecting artist rights.


Kontaktoplysninger

3,5

Middel

TrustScore 3.5 ud af 5

285 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,5

Alle anmeldelser

(285)

37 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Poor customer service.

8. august 2025
Uopfordret anmeldelse
Soundtrack-logo

Besvarelse fra Soundtrack

Hello,

We are very sorry to hear that. Providing excellent customer service is our top priority, and we are disappointed to learn that we did not meet your expectations.

We would really like to understand what happened and how we can do better. If you would be willing to share more details about your experience, please contact us directly at support@soundtrack.io. This feedback is incredibly valuable and will help us improve our service.

Looking forward to hearing from you!

Best regards,
Andreas
Team Soundtrack

Bedømt til 2 ud af 5 stjerner

Watch out for the auto renewal

The playlists are not great but we’ve kept using their service anyway. However what really bothers me is that they enlist you on an annual subscription and then take the annual payment without notifying you first or letting you know it’s up for renewal.

They take the payment and then state no refunds are possible. This is bad business practice. Customers should always be given the option to not auto renew and they should always be notified in advance when a large annual payment is going to be taken. Terrible customer service.

21. juli 2025
Uopfordret anmeldelse
Soundtrack-logo

Besvarelse fra Soundtrack

Hi there,

Thank you for your review. We are so sorry to hear about your experience.

We understand your frustration regarding the automatic renewal of your annual subscription and the payment being processed without a prior notification. We want to help you with this.

All subscriptions are automatically renewed. This is a common practice for subscription-based services to ensure uninterrupted access for customers. However, we do understand your point about wanting a notification before a significant annual payment is taken, and we will absolutely take your feedback into consideration as we work to improve our customer experience.

If you would like to discuss this further or if you have any questions about your specific account, please contact us directly so we can look into it for you.

Regarding the playlists, we would love to hear more about the kind of music you are looking for. We have a vast library and a dedicated team of music experts who create a wide range of ready-made playlists for different business types and moods. Perhaps we can help you find something that better fits your needs.

Thank you again for your review and feedback!

Best regards,
Andreas
Team Soundtrack

Bedømt til 5 ud af 5 stjerner

Great Sound Quality and Music Selection

I really enjoy the sound quality of your streaming service, it was one of the main reasons I chose Soundtrack Your Brand in the first place. The music selection is also excellent, with a wide range of genres like Pop, Jazz, and Classical.

14. maj 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Avoid like the plague

Avoid like the plague, very underhand customer service and refuse to help or reimburse my money. I had one venue and invoices for one venue. They have been charging me for two and trying to tell me its my fault. I only ever had one zone which they know.
Can’t seem to supply the second invoice for the (clearly a mistake) other account with no zone.
You are at their mercy and unlikely to have any decent outcome from them. Will not be using again for my second venue. Wasn’t much good anyway.

29. april 2025
Uopfordret anmeldelse
Soundtrack-logo

Besvarelse fra Soundtrack

Hi Anne,

Thank you for taking the time to provide your feedback. We're genuinely sorry to hear about your experience and the frustration this has caused. We understand how disappointing unexpected charges can be.

We've looked into your case and our records indicate that two separate accounts were created under your company, each with its own subscription. While we don’t offer refunds for subscriptions already activated, we absolutely want to ensure our billing is clear and fair. We also strive to provide full transparency and support when it comes to invoices and account information, so if you're missing an invoice, our support team is happy to provide it.

We’re sorry that this situation led to dissatisfaction and would appreciate the chance to clear up any remaining confusion directly. Please feel free to reach out to our support team at support@soundtrack.io so we can work with you to resolve this.

Best regards,
Andreas
Team Soundtrack

Bedømt til 2 ud af 5 stjerner

Service is awful, don't bother.

Service is awful. We've had calls to our helpdesk repeatedly because it sticks on a few songs and won't download new ones and the web interface always says it's a firewall issue (which isn't possible since we gave it direct access to the internet past our switch). We've even paid outside IT techs to work with them on it. We bought their device hoping it would remedy the issue, and it still constantly goes down. I constantly receive emails about technical issues, so they can't deny that they have significant service problems. It's an annual subscription or I'd cancel immediately. I've marked my calendar for next January so we can make sure to not be charged for the lack of service again.

1. april 2025
Uopfordret anmeldelse
Soundtrack-logo

Besvarelse fra Soundtrack

Hi there,

Thank you for leaving a review. We’re very sorry to hear that you’ve been experiencing technical issues in your location.

While it's clear you've already spent a lot of time and effort trying to resolve this, we’d really appreciate the opportunity to take a look and see if there’s anything we can do to help. We currently don't have any general technical issues, but something in your network setup may be interfering with the service. If you're open to it, our support team would be happy to work closely with you to get to the bottom of it.

Please contact us at support@soundtrack.io and we’ll do everything in our power to resolve this.

Best regards,
Andreas
Team Soundtrack

Bedømt til 1 ud af 5 stjerner

It's really a bad company

It's really a bad company. The customer service is awful. Never fix any issues. You make a Playlist for your business and only a handful of songs play. The sonos integration is very limited. No control or user customization. The price is double their competition. Do yourself a favor and use something else for your business. The latest update includes free static for the songs that do play.

28. februar 2025
Uopfordret anmeldelse
Soundtrack-logo

Besvarelse fra Soundtrack

Hi Rich,

Thank you for sharing your feedback with us. We’re really sorry to hear about your experience, and we completely understand how frustrating it can be when things don’t go as planned. We appreciate the opportunity to address the issues you've raised, and here’s how we’re moving forward:

Playlist issues: It’s definitely not normal for only a handful of songs to play, and we’re going to investigate this immediately to make sure your playlists work as they should.

Sonos integration: We recognize that there are limitations with our Sonos integration, and we’re actively working on improvements. Your feedback on the need for more control and customization is valuable as we continue to improve the experience.

Pricing: We understand that pricing is an important consideration, and we regularly evaluate how we compare with the competition to make sure we’re offering competitive value.

Static issues: The static you’ve experienced is not acceptable, and we’re prioritizing resolving this issue as quickly as possible.

Customer Service: We strive to provide prompt, helpful support, and we clearly missed the mark here. We’d love the chance to make things right and provide the service you expect.

Please feel free to reach out to us directly at support@soundtrack.io so we can gather more details and work on resolving these issues for you.

Thanks again for your feedback. We’re committed to turning this around and hope to restore your confidence in our service.

Best regards,
Andreas

Bedømt til 5 ud af 5 stjerner

Why Soundtrack!

I’ve been curation with Soundtrack since 2017.
The platform continues to evolve and get better every year. The scheduling, remote app and pulling for Spotify or internal is still next level.

I can go on, I have all my clients on Soundtrack.

11. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Since joining SoundTrackYourBrand our…

Since joining SoundTrackYourBrand our work life has greatly improved. Our in-shop music experience directly reflects our culture, and we were hesitant to let another company manage it. This is because, considering the music selection for our 25 locations that are open 12 hours, 7 days a week was a huge undertaking and required a fulltime curator. Not only do they have to find music on brand, but they also had to distribute, pay licensing fees and make sure the 300+ were happy with their selections. And there's no way to make sure that 300+ people are all happy with the music, let alone the clients. Now work life is simple, STYB has millions & millions of songs to play, AI playlist generator, music schedules, programmed house announcements, and ensure artist are receiving royalties for their songs. Set up was easy, we had the choice of integrating with our SONOS or where we have standalone systems plugging their players into the inputs and streaming through there. Price is great, so is the music selection and ease of use. Can't recommend any higher!

13. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent playlists easy to use

We’ve been using soundtrack for a few months now for our hospitality business. Our favourite genre is acoustic hits. The music gives beautiful ambience to our venue, and almost every day a customer comments on how much they enjoy the music, and ask about whoever the current artist playing is. Great mix of modern and past hits and olden treasures - thank you! & I think it is helping some lesser known artists get some new fans 💕

Happy new year!

8. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Simple Platform, great choice of music.

Very pleased with the Soundtrack platform so far. The building of playlists and schedules is simple and the selection of music is refreshing. We've had compliments from staff in stores, to whom it makes a big difference.

27. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Wonderful

An absolutely wonderful platform giving you absolute control. Does what it’s supposed to do, takes the heavy lifting out of putting your music together but gives you the flexibility to be able to put your own personal stamp on your playlists. Absolutely blown away.

27. november 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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