Ordered two art prints for grandson’s nursery as first Christmas present. Three day delivery. Ten days later not received. Tried to phone and leave message - cut off. Sent email. No reply. Sent m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First time purchase from Soren's House. Items arrived very quickly, beautifully packaged. I hadn't appreciated their mission until i read the card that came with my items. I feel the shop beautifully... Se mere
Just received another parcel from Soren's House. A lovely selection of bits and bobs for my manager before he heads off on paternity leave. Lovely quality, well packaged and arrived Monday morning des... Se mere
We recently purchased a changing mat from Sorens House and were really impressed! They had a great selection of brands and products we couldn’t find anywhere else in the UK. Delivery was fast, and the... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...
Kontaktoplysninger
Storbritannien
- sorenshouse.co.uk
4,2
God
203 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great independent store with gorgeous selection of products!
Great experience with Soren’s House - our order was delayed through no fault of their own (caused by a manufacturer delay), but communication about the issue was honest and helpful, including trying to find solutions as an alternative. When the item finally arrived it was exactly what I was hoping! Wouldn’t hesitate to shop here again.
30. april 2025
I made a mistake when purchasing my…
I made a mistake when purchasing my Miffy toy and the team was super helpful and sent me my purchase in a great time!
7. maj 2025
Uopfordret anmeldelse
Lovely product and arrived very quickly.
Lovely product and arrived very quickly.
29. maj 2025
Uopfordret anmeldelse
Amazing customer service & high
Amazing customer service & high quality products. Very happy!!
13. maj 2025
Uopfordret anmeldelse
Gorgeous quality products and fast…
Gorgeous quality products and fast delivery!
13. maj 2025
Uopfordret anmeldelse
Great product and service
The most gorgeous cot I’ve ever seen! Amazing delivery times and perfect customer service. Thank you!
3. maj 2025
Uopfordret anmeldelse
Quick delivery of item which was…
Quick delivery of item which was exactly as described! Lovely selection of moomin products!
9. maj 2025
Uopfordret anmeldelse
Shocking and zero accountability
Really slow service iv never shopped anywhere that took over 2 to even dispatch.tracking is non existent.customer service just regurgitate delivery time scales despite it not even being dispatched yet.
I would off been better getting the item from a trusted store like John Lewis because the customer service and delivery is much better.
First and last time I shop here * update quoted to be delivered before the 29th and it’s still not here,customers prefere honesty and accountability from customer service not gaslighting customers that the product isn’t late.
24. maj 2025
Uopfordret anmeldelse
Besvarelse fra Soren's House
Hi Victoria, the Banwood items clearly state 7-10 working days delivery on the product page so your item is due to arrive with you before the 29th. I have just resent your tracking email as it may have gone into spam. Thanks again for shopping with us.
Hi Victoria, the 29th is tomorrow. I can see that your tracking shows that your parcel has been sorted at the national hub and will be out for delivery tomorrow which is 10 working days since ordering. Thank you again and apologies for any confusion!
Fast delivery and good product
Fast delivery and good product. Unfortunately it doesn't fit my daughter so I will need to arrange for a return.
1. maj 2025
Uopfordret anmeldelse
Good customer service
Best price I could find for the Banwood trike and good customer service.
7. maj 2025
Quick shipping amazing quality.
7. april 2025
Uopfordret anmeldelse
Quick delivery
Quick delivery, item packed properly. Highly recommended
24. april 2025
Uopfordret anmeldelse
Loved my item from sorens house thank…
Loved my item from sorens house thank you
15. maj 2025
Uopfordret anmeldelse
Great shop
Great shop! Got some sandals in sale that was the cheapest through Sorens house.
25. april 2025
Uopfordret anmeldelse
Exclusive brands with good customer service
We recently purchased a changing mat from Sorens House and were really impressed! They had a great selection of brands and products we couldn’t find anywhere else in the UK. Delivery was fast, and the wishlist feature made it super easy to share gift ideas with friends and family. Highly recommend for anyone preparing for a new arrival!
3. april 2025
Uopfordret anmeldelse
Scooter I ordered broke 3 months later…
Scooter I ordered broke 3 months later I purchased. After a couple of emails we received a replacement.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Soren's House
Hi Andras,
I have just emailed a copy email from November 2024 regarding this. I am so sorry that this has still not been rectified for you, we were told that a spare part would be posted out to you once available and our ticket was closed in error. I will get this rectified for you today. Huge apologies again for any disappointment caused.
Best wishes,
Sally
Awful experience
Awful experience. Don’t order large pieces of furniture from this company, they do not keep you up to date on delivery times and delays. Both times I have ordered furniture I have had to chase for updates on shipments, they have not notified me when a delay has occurred, communication is just awful. I am over 1k out of pocket still waiting on a bed being delivered nearly 6 weeks after ordering it and will be pursuing a chargeback with my bank next week if I don’t hear anything on Monday. Avoid!
10. maj 2025
Uopfordret anmeldelse
Besvarelse fra Soren's House
Hi Antonia,
I’m so sorry that your item was delayed, we have experienced several delays with customs because of Easter and bank holidays. Your bed has already been collected by our courier who will be in contact to organise your delivery. You should have received a despatch email, it may have gone into spam?
Best wishes,
Claire
Hi Antonia,
I can see that your bed has been delivered by our couriers today. Apologies again for the delay which was caused by Easter and bank holidays. Please let me know if we can help with anything else.
Best wishes,
Claire
Great service
My delivery was delayed due to a supplier issue but the communication and service was great right through. The chest has now been delivered and it's gorgeous 🤩
30. april 2025
Poor customer service.
I ordered numerous items where the delivery time was approximately 4 weeks, the items arrived considerably later than this (up to 9 weeks after ordering), the company never volunteered any delivery updates and when they replied to my requests for information re. Delivery timescales I was provided inaccurate and inconsistent information.
29. april 2025
Besvarelse fra Soren's House
Hi Natalie, thank you for leaving us a review. I can see from your order that you had 5 x Lorena Canals items on your order with delivery of approximately 4 weeks. I can see that one of the items was later than expected due to a delay at manufacturing and that this was delivered last week. Apologies again for the unforeseen delay and for any disappointment caused.
Best,
Soren’s House
Dette er Trustpilot
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