Sophie Allport Anmeldelser 

Shocking customer service. Management doesn't care about any customers. Misleading, incorrect price shown in their catalogue where the same items is shown on their website for 3 times more of the amount. They are not willing to sell their item for the price shown in their own catalogue which if false advertisement. I will not recommend to buy anything from them. No one should support such a bad company. Disappointed

Sophie Allport apparently do not consider returns through their returns system as cancellations as described in Consumer Contracts Regulations and only if you contact them by email or letter instead.

I believe in providing an online returns system, this would count under CCRs as adequately informing a business of intent to return (the trader gives the consumer the option of filling in and submitting such a form, CCRs section 32.4) and there is no mention that using this method does not count on Sophie Allport's returns page (only buried in the T&Cs) so I’d consider that at the very least misleading business practice. Returns are effectively treated as cancellations by CCRs so I think it is important customers are aware of this and in a very clear way on all returns information pages.

Sophie Allport have now thanked me for doing their job for them for free and for caring more about their customers' consumer rights than they do? And have generically said they are now looking into this although I asked that all relevant customers also receive a postage refund. I think anyone who has returned their whole order and did not have their postage refunded should contact them to get the refund you are entitled to. I have also contacted Trading Standards as the amount of effort it took for Sophie Allport to even consider this an issue was too much and involved a lot of u turns on what they were telling me.

Edit after their reply- this still doesn’t explain how not refunding the postage complies with Consumer Contracts Regulations. Because it clearly covers this reimbursement.

Unwashable placemats? Spot cleaning them didn’t work (of course) and so rather than throw away £60 worth of tableware, I washed an a cool cycle. They shrunk to half their size. Just did a search to see if anyone else has had this issue and of course they have. The response here on Trust Pilot from Sophie Allport was to contact customer service. I have already done that and the response did not meet my satisfaction or restore my faith in this company. £10 per what is essentially a disposable placemat? Unsustainable and not ethical. Order at your peril.

Ordered Christmas gift for my wife, expecting it to arrive in unmarked box (as other gift companies do) for obvious reasons. Clearly this company has no understanding of this and sent the gift in full branded Sophie Allport box, so the surprise gift experience was ruined when it was delivered to our house and my wife picked it up. They told me there was option to order in a plain box had I so wished. When I enquired where exactly this option was displayed in the online puchase journey they then said there was in fact no such option. Shambles of a customer experience.

Placemats were unwashable. Guidance says to wipe but when covered in tomato sauce after having kids over wiping is not an option. We washed on hand wash cycle and they shrunk. You can’t make placemats that people eat on that cannot be washed. I used to love this brand but will never shop here again. Just plain impractical for dining accessories.

I asked for information over the chat about the photo of the black lab in the pet bed - I had checked sizing which seemed on the small side but anyway they said large, this was too small so wanted to exchange for extra large I asked for exchange, they said no and not only did I have to pay return postage they would not give me the 20% discount I had received on the previous large pet bed - its just an exchange! Again, checking measurements - in numbers seemed okay but on arrival extra large also too small. Would only work if Lab constantly slept in Labrador ball.

Per their response, they can keep quoting terms and conditions, but there is also the whole concept of good customer service, not offering the same discount when it was simply an exchange is really poor customer service

I have always admired Sophie Allport and after having my first baby this June 22, I decided to make her first Christmas super special by ordering her (and her cousin) a beautiful Christmas sack each. They arrived swiftly and were absolutely stunning, so much so I wanted to leave a review. I was so surprised to see some of the negative reviews here, the customer service I received was excellent after one of the sacks was missing from delivery, it was again swiftly replaced and they were extremely kind and just lovely about it. I'm hoping to buy several of their Christmas mugs and festive napkins to make this Christmas for my little girls most special as we build memories as a new family. Your products make home feel like home. An independent brand which I'll continue to love I'm confident about that. Merry Christmas... in October :-)

I have ordered a number of things over the years and the quality has gone down - the mens stag pyjamas were a terrible fit and very thin material that had to be returned. I had to pay a small fortune for delivery because they were a single item and I didn’t want to spend over £50 and then had to pay to return the item; it’s very frustrating it’s cost me about £6.50 for an item I couldn’t keep. Would be much more likely to buy if they reduce delivery costs and offer free returns.

I was very disappointed with the quality of the grey elephant face cloths. The elephants were not very prominent and there was a pulled thread on one face cloth. I returned them on 15/8/22 and they arrived back on 1/9/22. Its now 6/9/22 I still am awaiting my refund. This process is WAY too slow. Please get your act together.
FINALLY my refund arrived 7/9/22 which is over 3 weeks from the date of return.

Lovely products and unique designs. The customer service is superb too!
I had an issue with a dog bed and wrote to them with feedback - in return they kindly replaced my dog bed with no quibbles. They responded quickly to my email and promptly despatched the replacement.

Usually love Sophie allport but wanted to put a warning out on the round dog beds and now, having looked, I can see that others have shared my experience of them. Purchased an extra large one for a medium sized dog and within a week of purchase, the middle mattress was all but useless and have had to put in pillows beneath it to make it adequately comfy since. A problem that has worsened more since washing the product as well (as per the instructions). It basically provides zero comfort as the stuffing clumps up and is not even present in some bits of it any more. Still looks nice but, especially given the price, I was expecting a dog bed that was actually functional as well as pretty so this is the one thing I've bought from here that I've not been impressed by sadly.

Really disappointed with the ‘fetch’ bedset. Contacted SA customer services asking for advice and they weren’t interested one but, just directed me to retailer I bought the product from. Very disappointing! Poor product quality and it washes/irons something awful. Will not buy SA products again.

I love Sophie Allport! The designs are so pretty and my recent birthday delivery had zero plastic in the packaging - I was so pleased!

I have used her fabric in home made cushions, have bedding and kitchen accessories and notebooks. Most are really high quality, I’ve dropped one star as both bedding sets had an internet description of the same material but seem completely different. The Sheep design seems old school cotton and a bit bobbly. The pillows come out of the covers every night and the duvet is easily dislodged too. The Bee bedding is amazing though and really high quality. It makes me a bit nervous about ordering future bedding though as I’m not sure what I’ll get!

Overall a great company though and a new favourite 😍

I have been shopping with Sophie allport for a few years now. It all started with the beautiful China mugs. I have since purchased dog accessories and home accessories and still absolutely love the products and quality. I had to call up on one occasion regarding a fault with my dog bed and the customer service was second to none… lovely helpful staff who fully resolved the issue. I will be continuing to shop here. Thank you

I recently purchased a couple of items from Sophie Allport website, which, unfortunately one item of clothing I had to return for a smaller size. I filled out the online return form and paid the courier company, TSB Returns, on 09/07/2022 to collect item 11/07/2022. I am writing this review on 16/07/2022, and still no collection has been made. I have emailed customer services for both Sophie Allport and the courier service yesterday, and no answer from either. I am not impressed with the courier service this company uses, which will now affect my decision to purchase further items. Returning an item should be as easy as buying an item, however, this experience has been hugely disappointing.

Brilliant company with impeccable service. I’ve recently had an item which I had bought become faulty (zip on and item) and customer service team have been ever so helpful in finding a suitable replacement (bearing in mind the original item had originally been bought in a sale and was now out of stock). Products are gorgeous as well, so much choice and variety and quality of materials is second to none. A brand which I will shop at for years and years to come.

Unbelievable customer service. I completed their online customer service form at 7pm on Sunday evening, I received a response by 8.33 am Monday morning.
The issue was totally resolved to 110% satisfaction later the same day.
Amazing….so nice to deal with a proper company

When i received my two terrier mugs they looked great, upon drinking 1 cuppa of tea out of both mugs, they stain straight away. Very poor quality

I just wanted to add my experience as I feel the customer service has been reflected a little unfairly here, I received a damaged item and contacted the customer service team- within 24 hours they replied to me twice and arranged for a replacement to be sent out using priority delivery with no need to return the damaged one. They’ve been great and very friendly! (The agent that helped me was Stephanie 🌟)

Bought the lunch bag, the picture on the website is so deceiving, the item arrived in a different color; when I contacted the customer service they were ever so rude! Such a waste of money