Sophie Allport Anmeldelser 

I ordered some melamine table wear for my grandson, but somehow when filling in the delivery details something went wrong. Neither my name or house number was submitted so Royal Mail were understandably unable to deliver and my order was returned to sender.
Kirsty at customer services could not have been more kind or understanding, arranging for a duplicate order to be sent before the Royal Mail return had been received.
Thank you Kirsty - you were so helpful and my grandson LOVES his crockery.

Looks quality at the beginning but then falls apart really quickly. Bad quality & bad service The pj bottoms frays front & back within a short time. Nightmare time with the company.

Update: Sent an email as requested below & still have had no contact or help from the company.

Great dog beds bought several however must mention internal cushion goes ‘lumpy’ and dogs refuse to sit in them! however just emptied stuffing and replacing with a zip and 3 inch memory foam to see if dogs like their beds again!

I purchased expensive but beautiful placemats only to use them once and can no longer use them as you can't clean them. What is the purpose to make beautiful placemats if they can only be used once as they can not be cleaned. Not impressed and will not be buying from Sophie Allport again. Such a shame

Bought some Zebra tableware for a present. On arrival one of the table mats was damaged (laminate had scratched off) which was replaced. Subsequently all mats are now scratched or have marks and look shabby after only 3 months of light use. Bought a zebra table runner at the same time which after one low temp wash had lost colour and looks washed out with lines all over it. Very poor quality

I am leaving a product review. This is my first time purchasing from this we store. The items received arrived well packaged and in a timely manner. I ordered the sheep double duvet cover. On the website and looking at it closely, I believed it to be grey. However, when it arrived, it was beige a colour that I do not like . Unfortunately I cannot return it as it is an item excluded from being returned Be warned if you think that the lovely sheep duvet covers and pillows are grey do not buy they are cream/beige - or greigh. If you want that colour - that’s fine. I also purchased the dragonfly tray which was lovely. However, the label was so stuck tight to the tray that it took me ages to get off and I was very concerned that I would damage the tray in the process. All in all, not a good experience for me.

A recent product purchase didn’t go well with really ugly dye pooling after washing. I contacted Sophie A with feedback and they really exceeded my expectations, offering me a few resolutions that I could pick from. So four stars because of the initial problem but overall five for service.

When buying wallpaper, I was always taught to make certain that batch codes match & buy enough at time to make sure that all batches match, even if this meant overbuying. Ordered 5 rolls of wallpaper (1st time of buying wallpaper online), & was very surprised to find 4 rolls matched & 1 roll was different. Contacted customer services immediately, & was informed that they only had 3 rolls left. "What is the code of the 4 rolls you have & we will see if we have any that match". They then found that they did & replaced unwanted roll immediately. Question remains - WHY DID THEY SEND OUT DIFFERENT BATCHES IN THE FIRST PLACE, especially if they had a matching roll available? Would have given 1 star, but excellent customer services in sorting out problem that should never have happened, increased rating to 2 stars. Lot of fuss in returning the 1 roll. Would not trust them to not do it again, so will not be using again & will not recommend.

I ordered the bubbles and fizz table runner, napkins, apron, roller towel, tea towel, oven gloves and pot grab for New Years Eve/Day 2022 as something special to entertain. It looked absolutely stunning, I was thrilled. After the event, I followed the wash instructions and washed on a cold wash, then dried it naturally. The result was atrocious, the gold trim was gone, the green background was faded and had white faded creases in the fabric. I ironed on the reverse fabric and decided it was that bad I couldn't use it again. It was therefore a very expensive single use set. I am disgusted and disappointed. I have the Hares set and had it for 3 years now and the washes and wears very well, so you can imaging my disappointment. Do not buy the Bubbles and Fizz.

Ordered a bee bangle and bracelet at the end of Dec for my sister's birthday. The bangle came and was badly tarnished. I complained and a refund was issued and a replacement was quickly sent. The replacement arrived in the same state. I called customer service and said I didn't now want the bracelet as it was to go with the bangle and would it be ok to put in the return with both faulty bangles even though I hadn't selected the items on line on the return request.
I was told returns were processed through sight and this was fine. These were returned 19th Jan and today 9th Feb after several emails I have still not been refunded even though they have confirmed receipt of the package. The items were purchased at nearly half price in the sale and for the quality were still overpriced.

I ordered a mug on 2 February and paid for next day delivery. That didn't happen - and two days later I am still waiting! This is terrible service and I expect a full refund!

I ordered some Bee white bedding, cushions and extra pillow cases. The first duvet cover arrived with a pink/red stain so sent that back and had another one delivered which was fine. I have washed everything as described but after ironing everything, it is all still so creased. It just doesn't look great close up and I'm guessing now we have slept on it, it is none returnable? Any clues on how to get the creases out?

Wish I hadn’t ordered -
Placed an order for 2 pairs of slippers taken my money haven’t dispatched. Customer Service were not helpful and basically just said we’ve got upto working days to fulfil order. Tried to cancel and ask for a refund as they haven’t been despatched, replied with sorry you can’t have one you’ll just have to return them. Awful awful customer service.

We bough cloth place settings which looked lovely on the website but had to send them back because the pattern was crocked. Then we bough cork backed solid place mats which again looked great in the pictures but
neither will sit flat on the table and they mark quite easily. My conclusion is, lovely design, poor quality.

My order #661653 from 10th Jan has the status UNFULFILLED on your website but neither I received an email from you nor I received a refund! What is going on? Are you going bust?
Update: my order has been PARTIALLY delivered on the 10th, not 8th day as described on your reply. The wrapping paper rolls I bought were missing. I complained to you and you said they are delivered separately and they are on the way. Today is the rnd of the 14th day and the order has not been completely delivered yet. No previous warning has been given that the wrapping paper would not come with the rest of the order, which made me look everywhere inside the Bix and to take time to email to you explaining the wrapping paper was missing. Not good service at all, and the fact that you try to cover this up upsets me 10x more. It would have been better if you've been proactive and sincere instead.

I bought their Sports Mug as a Christmas present at a Christmas Market. It looked lovely and I had assumed it was well made at £14.99. Unfortunately my recipient told me that when they poured boiling water in to it, there was a hissing noise, loads of cracks appeared and water leaked out everywhere. I contacted Sophie Allport customer services team, and they told me as they were not the seller, they could do nothing about my complaint. I hoped their customer service team might replace the Sports Mug as a gesture of goodwill and to restore my faith in their merchandise, but they wouldn't. I had not looked at any reviews for this company until now, and it seems my experience is consistent with many others - products that look good but are very poor quality and terrible customer service.

I bought expensive cushions and matching hot water bottles with a pheasant and a fox on. The cushions quickly bobbled and looked old and the seal on the hot water bottles disintegrated when my cheaper, older hot water bottle is still going. I LOVE the designs so much but I would never buy anything again from them, particularly online as I would worry the quality isn't there.

Really poor service. Parts from the order were delivered way too late and the customer service was rude when the very late order was queried. Once a good company but has badly lost its way.

I just ordered some men’s and ladies slippers. I accidentally pressed the wrong button for size and I rang Sophie all port customer service. Apparently it is beyond them to change a size of slippers so they want to cancel, charge me then reorder and pay again. I’m a good customer well was. Really disappointed!!

I just ordered every cashmere item on your website including cashmere socks ofcourse it’s freezing in Scotland and men’s and ladie’s pyjama bottoms and tops and several mugs for the hot chocolate. I must say that this the most comfy cashmere robe that I’ve ever had. Thank you for the prompt delivery. We are very pleased with our purchase.