Sommer Swim Anmeldelser 366

Bianca and Sarah at Sommer Swim were absolutely amazing! I needed to return a swimsuit and exchange it quickly because of an upcoming trip, and they made the whole process seamless. They were kind, responsive, and handled everything so efficiently my new swimsuit was shipped out the next day without any stress. Their customer service went above and beyond, and I’m so thankful for their help. I’ll definitely be shopping with Sommer Swim again thanks to them!

My favourite swimwear brand! I love Sommer Swim, their style, quality and customer service are unmatched. I have bought many bikini’s from them over the years and will always come back to this brand because of their stunning designs and I know the quality is made to last, highly recommend! ❤️

Most beautiful classic colours and designs, highest quality - i still wear my bikinis from 2019 and they are in immaculate condition. amazing customer service

I really love Sommer Swim's swimsuits overall. They have unique designs and they're good quality. But their customer service is unmatched. They normally don't accept returns for refunds on sale items, which is inconvenient. But I was going through something out of the ordinary, and Sarah from customer service, made everything so easy for me. She is truly incredible, and I'm so happy that Sommer Swim values having a good customer service team.

Best customer service!! Sarah has been so lovely and so helpful! I had trouble with sizing, discount codes, and store credit and she helped me with everything. Very quick to reply too! I’ve never had this type of customer service online before. Thank you so much!!

The customer service is so fast, friendly and helpful. The quality of the swimwear is unmatched. Absolutely love Sommer Swim!

Incredibly happy with my Sommer Swim pieces! The fabric is absolutely luxurious - so soft and buttery. The cuts are so flattering and unique. These are pieces made to last, not just trendy throwaways. Fast shipping and super friendly, and efficient, customer care. Highly recommend! :)

Unfortunately, I cannot recommend buying from this shop. The store does not offer returns for sale items. I only found out after I bought the item (which has a weird fit, by the way). While it's technically legal, it is not customer-friendly, especially for a shop that is so expensive. Stay away if you want to spare yourselves a huge disappointment.

I have been a customer of Sommer Swim for over 9-10 years, and I have to admit that they are the most long-lasting swimwear I have ever tried. I live by the beach and use them all year round, and the quality is incredible. Yes, pricey, but it's worth it and they run great discounts!

The bikini tops are €100 each?! And they move from your breast al the time. Was at a beachclub party when a boy had to tell me my nipple was showing. And no i wasn’t drinking. I was pulling on it all night.

Horrible!

And of course you dont get a bigger size.

I have purchased swimsuits from this brand several times, and I can confirm that they are products of high quality, with great attention to materials and details. Recently, I found myself in a complex and difficult situation, but the customer service proved to be serious, attentive, and supportive. A distinctive element of a brand is its ability to trust its customers and to handle difficult moments with professionalism and integrity — and this was clearly demonstrated to me. For me, this is a true sign of reliability: not only beautiful swimsuits, but also a brand that truly takes care of its customers. I will definitely continue to purchase and recommend this brand with confidence.

My favourite place to shop for bikinis. I have been purchasing my bikinis from sommer for years and the quality is incredible and they last forever. The customer service is quick and super attentive.

I have never experienced such a terrible customer service in my life.
I placed an order worth $327 and received not one, but TWO faulty items.
• First, a top with a hole and another incorrect style.
• Then, a replacement top that arrived BROKEN.

I had to return items twice at my own expense ($11.50 each time) due to their mistakes.
Despite endless emails explaining the situation (over 15 messages back and forth), they still refuse to refund both return postage costs.

The communication has been condescending, repetitive, and dismissive — constantly asking for proof I have already provided, and ignoring the fact that they sent defective goods twice.

It is unacceptable for a brand selling “luxury” swimwear to have such poor quality control and such unprofessional handling of a clear, documented issue. I will never purchase from Sommer Swim again and strongly advise others to avoid this brand.

Great selection of styles with beautiful colors and unique cuts. I wear a small but with cup size C or D... always find shopping swimsuits online challenging. Being able to shop separates is a benefit. I do agree with some of the reviews - the tops tend to run on the smaller size. But Client Service was super helpful in helping me find the right fit and supporting with returns so I could keep the bottoms whilst I found the right cut and size top. I'm now very happy with my Blue Fondale 2-piece. And will confidently buy again.

Always quick to respond and personal. Their sizing does run small.

I LOVE SOMMER SWIM! my bikini is so gorgeous and i get so many compliments. i can't wait to buy up all the other styles.

I’m incredibly disappointed with my purchase from Sommer Swim. The bikini I received looked nothing like the one shown on their website — the photos are seriously misleading. I was expecting luxury quality, but instead got something you’d easily find on well-known Chinese shopping platforms.

Customer service and store policy? Unprofessional and completely outdated! Replies came at odd hours, clearly suggesting communication is handled from Asia.
The packaging was so sloppy I could hardly believe it… Not a single premium detail — it literally looked like someone tossed the items into a DHL plastic bag straight from a Chinese production line. I honestly wish I could attach a photo to show how bad it was.

On top of that, the package included a return form printed on cheap, grayish office paper that you have to fill out by hand — seriously? In 2025?
And yes, customers have to pay for their own return shipping, which is unacceptable given the price point and the supposedly “luxury” image of the brand.
Let me also mention that you have to pay for the initial shipping too :)

What’s worse, after doing a bit of digging, I discovered the exact same swimsuit models being sold on well-known Chinese e-commerce sites for a tenth of the price. There’s no doubt that Sommer Swim is just a dropshipping brand selling cheap products with a massive markup — and they’re not even trying to hide it.

I’ll be warning everyone I can about this store. Sommer Swim is nothing more than a marketing illusion and a straight-up scam. Be careful not to get fooled like I was…

I’ve personally always loved Sommer Swim and have a few of their pieces. I ordered one of their new swimsuits but mistakenly got a size too small in the top. I’m always hesitant to return international items that I get just because it’s a long process and there is always the chance of it getting lost. I did end up exchanging my top for the correct size and I had the pleasure of being in communication with one of the associates, Sarah Lewis. Not only was she very proactive with staying in communication (cause we all know how hard it is to get ahold of company reps), but she was also very kind and sweet and helped me make sure I did the return process correctly. Overall I personally had a positive experience with this return and I will still continue to order from Sommer in the future :)

Always been happy with my swimsuits! I have been a customer for years, I think I own about 10 of them by now and I must say the quality is one of the best. Truly love what they do ! The colors, the little gold details… the most elegant brand

Sarah Lewis was beyond helpful. I had made an error not reading the fine print correctly and she was quick, lovely and found a solution for me. Would highly recommend. I am very happy with the outcome and love the swimmers. The quality is unmatched. Will definitely be buying from here again