Contacted So Energy after comparing tariffs with other suppliers to see if they could offer me a better deal. Grace was really helpful, answered all my questions clearly and found me a competitive ta... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke to Micheal who was professional polite and assisted me with my enquiry. I have recently left So engery to go with British gas. Micheal explained my accoubt was in credit by 64 and that the c... Se mere
Virksomheden har svaret
We had some issues on our account which had caused stress and upset. One of the So Energy agents (Grace) has taken great care and attention in sorting the issue and discovered another issue which ende... Se mere
Virksomheden har svaret
I tried to sign up to the 5 hours a night of cheap electricity for an electric car. I put the vehicle registration in to verify vehicle but then there was nothing. I left it a couple of days but you j... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Elselskab
- Energiforsyningsselskab
- Brændstofleverandør
- Gasselskab
- Leverandør af grøn energi
- Solenergiselskab
Kontaktoplysninger
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, Storbritannien
- 0330 111 5050
- help@so.energy
- so.energy
4,5
Fremragende
30 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra So Energy
Hello Phil,
Thank you for leaving us a review. We appreciate you sharing your experience. We apologise for any inconvenience caused.
I have sent you an email about your query. Please respond to the email so that we can move towards a suitable resolution.
Kind regards
Duncan
So Energy team
Ive been with so energy for at least…
Ive been with so energy for at least three years or more. i looked up octopus energy for renewal and they couldn't beat my renewal, easy to log in and clear to see usage for duel fuel. I'm staying with so energy for the next twelve months, till the world settles down.... cant fault them top of my list and lets see what happens in 2027.
29. juni 2026
Besvarelse fra So Energy
Hi Mr. Lewis,
We truly appreciate you taking the time to share your positive experience with us. It's wonderful to hear that you've been a loyal customer for so long and that our service, especially the ease of logging in and clear usage visibility for dual fuel, continues to meet your expectations. We're committed to providing excellent service and are delighted to know we remain your top choice.
We look forward to continuing to serve you.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Appalling customer engagement & communications
Shocking communications style. Threatening to pass my details to debt collector.
I haven’t set up a direct debit as I prefer to pay for what I use Monthly. As soon as I receive an account update by email i pay in full and I have done that for the year I have been with them.
They never send a statement of account by email with a request to pay by a certain time. The first email I get is the threatening one.
I raised this as feedback and was promised a response in June. Nothing from them.
It’s a utility company. The only competitive difference they have is how they engage and communicate with their customers.
The way they are communicating with me is appalling and now looking to move supplier.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hello Charles,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how upsetting it can be to receive communications referring to debt collection when you've been making payments on your account.
We appreciate that you prefer to manage your account on a pay-on-receipt basis rather than by Direct Debit, and it's concerning to hear that you feel the communication you received did not clearly explain your balance or provide sufficient notice before escalation. We also apologise that the feedback you previously raised was not followed up as promised.
At So Energy, we strive to communicate with our customers in a clear, fair, and respectful manner, and we're disappointed to learn that we've fallen short of those expectations in your case. Your comments regarding billing notifications, payment reminders, and the tone of our communications are valuable, and we will ensure this feedback is shared with the relevant teams for review.
I've sent you an email discussing this further. If you could please review it would be greatly appreciated.
I look forward to hearing from you.
Kind Regards,
Jag.
So Energy Team.
Besvarelse fra So Energy
Hi Janet,
We are so happy to hear that you received all the help you needed! We truly appreciate you sharing your positive experience with us. We're always here to help if you require any further assistance.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Very helpful and patient
Very helpful and patient. met all my needs and answered all my questions. Thank You, Ezra!
10. juli 2026
Besvarelse fra So Energy
Hi Abigail,
We appreciate your 5-star review!
We're delighted to hear that our team was helpful and patient, meeting all your needs and answering all your questions. We're always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Hassle Free Gas and Electric Supply
Statements are well structured and easy to understand. Competitive pricing
3. juli 2026
Besvarelse fra So Energy
Hi Stephen,,
We're happy to hear that our statements are easy to understand and our pricing is competitive. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Besvarelse fra So Energy
Hi David,
We appreciate your positive feedback and are delighted to hear that our service consistently meets your expectations for excellence and comprehensiveness. Thank you for your five-star review!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Besvarelse fra So Energy
Hi Jack,
We're so glad you had a great experience with us! We appreciate your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
I was selling my mum's house after the…
I was selling my mum's house after the passed away. We had tenants who chose SO Energy. No problems. However, once they left, I contacted SO Energy to explain that we weren't able to pay them the money we would then owe until the house was sold. We wanted to keep the power on until we sold the house. They were patient, but didn't ask us for proof that we couldn't pay, then suddenly I was sent to a debt collector. I had explained we were in the last part of selling the house and that I had proof. This has ruined my credit rating. So, yes, they were patient, but because we kept the power on, they ended up with money they wouldn't have had, had we cancelled them. All they had to do was aske for proof.
1. april 2026
Besvarelse fra So Energy
Hello Sharon,
Thank you for taking the time to share your experience. First of all, we're very sorry to hear about the loss of your mum, and we appreciate that dealing with utility accounts during such a difficult time can add extra stress.
We’re sorry to learn that you felt your circumstances were not fully considered before your account was referred for debt collection. We understand that you had been in contact with us regarding the sale of the property and your intention to settle the balance once the sale had been completed. We can appreciate how frustrating it must have been to have offered supporting evidence and feel that it was not requested or taken into account.
We aim to work with customers who are experiencing financial difficulties and to communicate clearly about any actions that may be taken on an account. It's disappointing to hear that, in this case, your experience fell short of those expectations and has left you concerned about the impact on your credit file.
I have sent you an email letting you know the steps that I am taking to review this for you. If you could please read through the email and respond at the earliest opportunity, it'd be greatly appreciated.
Kind Regards,
Jag.
So Energy Team.
tried to renew tariff.
tried to renew tariff using the website. A little difficulty which SoEnergy immediately explained s a software problem.ontacted by phone and Successfully completed
10. juli 2026
Besvarelse fra So Energy
Hello Robert,
Thank you for leaving us a review. We appreciate you bringing this website issue to our attention. We understand it was frustrating to need a second step to renew your tariff.
I have sent you an email with the details of your query. Please respond to the email so that we can move towards a suitable resolution.
Kind regards
Duncan
So Energy team
No pressure to stay to stay ,good…
No pressure to stay to stay ,good website ,keeps you up to date .
3. juli 2026
Besvarelse fra So Energy
Hello Mrs Cording,
We're delighted to hear that our website keeps you well-informed and that you feel no pressure. Thank you for your positive feedback; we truly appreciate it!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Besvarelse fra So Energy
Hello Jon,
Thank you for your 5-star review! We're delighted to hear that you find our services helpful, simple, and easy to access for billing and other needs. We appreciate your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Staff at SO
Staff at SO
A female staff (Nat) very kind and understanding with my current situation.
She does have excellent customer service service skills. I’m very happy with her service delivery.
Bless her
10. juli 2026
Besvarelse fra So Energy
Hello Inderjit,
We appreciate your feedback and are delighted to hear about your positive experience. It's wonderful to know that our staff member provided such excellent and understanding service. We value your kind words!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Really helpful on the phone explaining…
Really helpful on the phone explaining current usage and options moving forwards.
Would recommend.
10. juli 2026
Besvarelse fra So Energy
Hello Paul,
We're so glad to hear that our team helped explain your usage and options. Your recommendation means a lot to us!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Great stuff
Great stuff. So glad I don't have to deal with amenities always had problems. Kept well informed, which is appreciated. Always looking for good deals for my benefit.
10. juli 2026
Besvarelse fra So Energy
Hello John,
We appreciate your positive feedback! We're glad to hear you're happy with our service and that you're kept well informed. It's great to know you find our deals beneficial.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
We’ve been with So Energy for some…
We’ve been with So Energy for some years now and we are generally happy to say things have run smoothly. However a recent glitch with their smart meter did take quite some time to be resolved but they did get there in the end.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hello Dee,
We appreciate you sharing your experience and are glad to hear that things have generally run smoothly. We understand that the smart meter issue was frustrating, and we're pleased it was eventually resolved. Thank you for your feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
perfect can not fault them....
perfect can not fault them..... they always cheerful staff when i have spoke to them. i am on priority list and when i get power cuts which in my village we get a fair few they always on the phone to offer support.
12. september 2025
Besvarelse fra So Energy
Hello Marcusjames,
We appreciate your 5-star review! We're delighted to hear that our staff are always cheerful and that you find them supportive, especially when you experience power cuts in your village. It's great to know you value being on our priority list.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Besvarelse fra So Energy
Hello Linda,
Thank you for 5* Review. We really appreciate it. Thank you once again.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Energy experts
SO energy have been a really great company to deal with, they let me know when they require meter readings and though I’ve told them I don’t want a smart meter they have accepted that decision and haven’t pressed me to have one.
2. juli 2026
Besvarelse fra So Energy
Hello Helen,
We appreciate your 5-star review! We're delighted to hear that we've been a great company to deal with. It's wonderful to know that we've respected your decision regarding a smart meter.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Prompt attention and resolution of the…
Prompt attention and resolution of the query raised
9. juli 2026
Besvarelse fra So Energy
Hello James,
We're happy to hear that we provided prompt attention and resolved your query effectively. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.