Contacted So Energy after comparing tariffs with other suppliers to see if they could offer me a better deal. Grace was really helpful, answered all my questions clearly and found me a competitive ta... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke to Micheal who was professional polite and assisted me with my enquiry. I have recently left So engery to go with British gas. Micheal explained my accoubt was in credit by 64 and that the c... Se mere
Virksomheden har svaret
We had some issues on our account which had caused stress and upset. One of the So Energy agents (Grace) has taken great care and attention in sorting the issue and discovered another issue which ende... Se mere
Virksomheden har svaret
I tried to sign up to the 5 hours a night of cheap electricity for an electric car. I put the vehicle registration in to verify vehicle but then there was nothing. I left it a couple of days but you j... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Elselskab
- Energiforsyningsselskab
- Brændstofleverandør
- Gasselskab
- Leverandør af grøn energi
- Solenergiselskab
Kontaktoplysninger
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, Storbritannien
- 0330 111 5050
- help@so.energy
- so.energy
4,5
Fremragende
30 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Prompt attention and resolution of the…
Prompt attention and resolution of the query raised
9. juli 2026
Besvarelse fra So Energy
Hello James,
We're happy to hear that we provided prompt attention and resolved your query effectively. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
They promised to help me a few months ago to get me get a meter…
They promised to help me get a meter reading done every month, because I’m registered disabled and I’ll be 80 years old next month. However they sent a meter reader round once only. They now send the meter reader only twice a year. They also promised to move my electricity meter off the floor to raise it so I can read it easier. and then they changed their minds. So at 80 years of age I have to get down onto the floor to read my meter every month if I don’t want estimates bills. Do they care about their priority customers? I can’t see that they do.
2. juli 2026
Besvarelse fra So Energy
Hello Josie,
Thank you for leaving us a review. We appreciate you sharing your experience and concerns regarding the meter reading frequency and relocation of your electricity meter. We understand how frustrating it must be to have to get onto the floor to read your meter, especially with your registered disability. We acknowledge that our service has not met the expectations we set for you as a priority customer.
A member of our team will reach out to you via email/telephone to assist you further and move towards a suitable resolution.
Kind regards
Duncan
So Energy team
I was disappointed with the cost of…
I was disappointed with the cost of the standing charge, so this is why I marked service down.
29. juni 2026
Besvarelse fra So Energy
Hello John,
We appreciate you sharing your feedback regarding the standing charge. We understand your concern about the cost, and we are always reviewing our pricing to ensure fairness.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Have been with you a few years now and…
Have been with you a few years now and have had no problems.
Your service is spot on and your website is very in depth.
Long may it reign!
26. juni 2026
Besvarelse fra So Energy
Hello Mr Geoffrey,
We are so pleased to hear that you've had no problems over the past few years and that our service has been spot on! It's wonderful to know that you find our website in-depth. Thank you for your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I like to have news and to be advised…
I like to have news and to be advised of the changes.
I am glad t0 renew the contract in hope that will be no hikes on the energy price that I signed the contract for,
Thanks
S Korber
1. juli 2026
Besvarelse fra So Energy
Hello S Korber,
We're so glad to hear you appreciate staying informed about changes and are happy to renew your contract. We understand your hope for stable energy prices and appreciate your continued trust in us. Thank you for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
The operator quickly sorted my query.
9. juli 2026
Besvarelse fra So Energy
Hello Graham,
We appreciate your feedback! We're glad we could assist you quickly with your query. We're always here to help if you need anything further.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
We have now been a customer for 8 years…
We have now been a customer for 8 years and Soenergy have managed to maintain both their level of service and competitive rates. I was recently canvassed by one of the big 3 to change when shown the rate i was paying they advised me to stay with Soenergy as they could not get near it. So all the time they are competitive and their customer service maintains its level I shall not be looking to move all I can say is well done Soenergy for maintaining your standards
9. juli 2026
Besvarelse fra So Energy
Hello Roger,
We are incredibly grateful for your wonderful feedback and for being a loyal customer for eight years. It is truly rewarding to hear that we have consistently met your expectations regarding both service and competitive rates. We are especially pleased that our commitment to value has been recognized, even by competitors. We look forward to continuing to provide you with excellent service.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Gary was excellent
Gary was excellent. He was able to clarify the issue and deal with it professionally. We are new to So every but if the experience with Gary is anything to go by, we will be very happy.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hello Customer,
We're delighted to hear about your positive experience and that the issue was clarified and dealt with professionally. We're happy to know that your initial experience with us has been so positive, and we look forward to continuing to provide excellent service.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Besvarelse fra So Energy
Hello Anne,
We're so happy to hear that your experience with us has been problem-free! Thank you for sharing your positive feedback. We truly appreciate you choosing us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
So Energy so helpful and so easy to talk with
I have been with SO ENERGY for quite a few years now and have received so much from this company that I have never felt the need to go with another company they have helped me with my gas and electric bills payment plans every year I have been with them I am 76 years old and would not think of changing them anytime soon would recommend them to anyone who needs to change
1. juli 2026
Besvarelse fra So Energy
Hello Kate,
We are so happy to hear about your positive experience with us over the years. It's wonderful to know that we've been able to assist you with your payment plans and that you're so satisfied with our service. We truly appreciate your loyalty and kind recommendation.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Been with SoEnergy for year & years
Been with SoEnergy for year & years - always been helpful, polite & Courteous - Good value although not too keen on Chat Bot used to like to talk nwith a real person - Ages ago used to be able to see yearly usage as a Bar Chart - Now when I click on Energy usage I get nothing or just 00000 ? = useless - Minor issue, every time I open So Energy it reports no reading - please enter your latest reading yet they are fine and colleccted daily ???
8. juli 2026
Besvarelse fra So Energy
Hello Colin,
We appreciate you sharing your feedback and are glad to hear about your positive experiences with our team over the years. We understand your frustration regarding the chatbot and the changes to the usage display. We are actively working on improving the functionality of our app and the accessibility of historical data. We are also looking into the issue with the daily reading notifications. Your insights are valuable as we strive to enhance our services for everyone.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Easy to talk to customer service and…
Easy to talk to customer service and the options are very competitive DEREK
7. juli 2026
Besvarelse fra So Energy
Hello Derek,
We appreciate your positive feedback! We're delighted to hear that you found our customer service easy to talk to and our options very competitive.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I've been with so energy for a few…
I've been with so energy for a few years now and after moving house there was no other company for me. They are reliable friendly and very helpful .
1. juli 2026
Besvarelse fra So Energy
Hello Katherine,
We are so pleased to hear that you've chosen to stay with us after moving house. It's wonderful to know you find our service reliable, friendly, and helpful. Thank you for your loyalty!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Besvarelse fra So Energy
Hello Ron T,
We appreciate your positive feedback and five-star rating! We're delighted to hear that you found our website straightforward and our staff polite and knowledgeable.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Extremely poor customer service
I would not recommend So Energy due to their extremely poor customer service.
I recently moved into a rental property which has a broken gas meter. I have spoken to them over chat 3 times, emailed many times, called once and raised two complains. My emails are being completely ignored, they closed the most recent chat instance and the complaints have made no difference. They said they would call me back after I tried calling and they have not.
They simply refuse to fix the issue, I have never experienced such poor customer service. I will be avoiding them in the future.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi Jake T,
Thank you for taking the time to leave us a Trustpilot review. We are sorry to hear about the negative experience you have encountered and we are committed to working toward a resolution.
I have now reviewed your account and have sent you an email with an update addressing your concerns.
Kindly review and respond to my email at your convenience so that I can assist you further.
Kind regards
Max
So Energy Team
Took care of my concern when someone…
Took care of my concern when someone tried to shut my account down all dealt with in 10 mins. Excellent
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hello Mark,
We're so glad we could quickly resolve the issue with your account. We appreciate you sharing your positive experience with us!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Good prices
Good customer service
Easy online account
Although I am already with so energy I did shop around and they gave me best deal
1. juli 2026
Besvarelse fra So Energy
Hello Margaret,
We're delighted to hear that you've had a positive experience with our customer service and found our online account easy to use. We're also pleased that we could offer you the best deal!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Just awful
Just awful, avoid this company. I have been bombarded with calls and emails for smart meter installation. The engineer failed to attend and so energy are refusing to follow ofgems standard £40 compensation.
Apparently I don’t have room for a smart meter but keep getting emails and calls to schedule the booking again???
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi Laura Smith,
We are truly sorry to hear if you have had a negative experience with the smart meter installation process and the subsequent issues with compensation. We understand how annoying it must be to receive repeated communications when the initial attempt was unsuccessful and you were told there wasn't enough room.
I can confirm I have now reviewed your account and have sent you an email with an update addressing your concerns. Kindly review and respond to my email at your convenience so that I may be able to assist you further.
Kind regards
Max
So Energy Team
Courteious ,Polite service
1. juli 2026
Besvarelse fra So Energy
Hello Customer,
Thank you for your 5* Review. We really appreciate it.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I originally wasn’t happy with regard…
I originally wasn’t happy with regard to being unable to talk to a human about advice/admin on new tariff.
The company went above and beyond in trying to get back to me personally and were very helpful in explaining the concerns that I had. Excellent customer service
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hello Caroline,
We are so pleased to hear that we were able to resolve your concerns and provide you with the excellent customer service you deserve. It's great to know that our team went above and beyond to assist you with your new tariff.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.