Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

This was our first time using Snug and the experience was very positive. The platform was clear, user-friendly, and easy to navigate. We particularly valued the notifications, which kept us informed t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Snug made applying feel effortless and quick. Other real estate application websites were a bit longer and some did not even save information! I will speak positively of Snug to anyone applying for a... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Leasingservice

Skrevet af virksomheden

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

232 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Old Girl learnt new Skills in submitting application

Your method in collecting all the information is great. The way it is set out is good. I feel that for people that have been stable in a home for years, there could be a notice of what is required before you fill in the required items. I was getting a bit overwhelmed with having to find all documents. bank statements etc. ( taking photos of what I needed as my phone wouldn't connect to laptop, so I had to send all needed items to email. then download so it was a process and I was becoming stressed.) My internet drops out and I was worried I would lose the application. But all worked out in the end. I like that you can have someone organise the transfer of Electricity gas etc. But I do not need this, I'm happy to do it myself. Thank You.

2. oktober 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thanks for your feedback, K! We're glad you found the process clear and helpful.

Bedømt til 5 ud af 5 stjerner

They had direct and fast communication

They had direct and fast communication, everyone is really very kind, if you don't understand something and have doubts they clarify them until you have doubts, they are transparent and offered me all the services, the truth is I am very grateful to them, they checked all my documentation and information sent, something that some other agencies do not do..

30. september 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thank you so much for your kind words, Saul! We’re so glad you had a great experience with our team and appreciated the clear, transparent communication.

Bedømt til 3 ud af 5 stjerner

The manager is top

The manager is top
The cleaning ladies steel your stuf
They go into bags suitcases and wen you are home you miss things
You can Tell them 100 times do not go in bags or suitcase
They stole a few things we staaf there for 7 days

15. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Super easy to use

Super easy to use
Never had any problems plus it saves the environment.

10. september 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thanks Noel for the positive feedback!

Bedømt til 1 ud af 5 stjerner

It is slow and too many steps

8. september 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Hi Nik, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Bedømt til 3 ud af 5 stjerner

Mobile UI / First payment clarity

The user interface on mobile is clean, but doesn't scale very well. Buttons and areas were often squished or off the side of the screen.

Additionally, the wording used for the payment of the first month and bond was confusing. Made it seem as if the rent had to be paid immediately, and the bond needed to be paid once the agent submitted a link to the bond agency. In reality, bond needed to be paid immediately to the same details as the first months rent. This could have been made clearer that BOTH were IMMEDIATE, and both needed to use the same banking details.

26. august 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Hi Max, thank you for sharing this insightful feedback with us. We're on a mission to make renting easier and we're continually using renter feedback to optimise their experience on Snug. We will pass this onto our product team. Please feel free to reach out to our support team if we can help further at this stage. Thank you, Snug Team.

Bedømt til 5 ud af 5 stjerner

Application successful…

The application process on snug was so easy and uploading necessary documents was so easy

19. august 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Hi Christine, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Bedømt til 4 ud af 5 stjerner

Detailed and clear application

Applying for a house I liked on Snug was easy, and even though I felt like I had to give too many details about myself, it felt like Snug was being thorough. The steps were explained clearly, and all questions seemed logical. All in all, a good and organised experience with Snug

20. august 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Happy to hear you had a smooth and organised experience with Snug. Thanks for the feedback, Suraj!

Bedømt til 4 ud af 5 stjerner

Was nice and easy

Was nice and easy, step by step process, and we got approved for a property in 3 applications :)

18. august 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thanks for the review, Heath! Glad everything went smoothly for you!

Bedømt til 5 ud af 5 stjerner

Snug made the rental process faster

Snug made the rental process faster and less stressful by allowing me to apply to multiple properties with one easy profile, and the clear updates on my application status were really helpful. The platform is user-friendly and saves a lot of time, especially when applying to several places at once. It would be even better if there was more visibility on agent response times to help manage expectations, but overall, it’s a great tool for renters looking to simplify their search.

21. juli 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thanks for the great feedback, Brandon! We're glad Snug helped make things easier. We appreciate the suggestion on agent response times and will keep working to improve.

Bedømt til 5 ud af 5 stjerner

I recently got my first apartment unit…

I recently got my first apartment unit through a snug application:) Everything was very smooth and easy, snug gave the chance to apply with no major difficulties . I also trust my documents and data’s through snug as it guarantees a safe space between the tenant and the owner. Snug gives me a real-time update on my application. Getting accepted through snug makes the process very visible, as I get too see each steps on what I should do on finalizing my agreement with the owner:) That is all, thank youu!

10. juli 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thanks Semuel! We’re so happy to hear your renting experience through Snug went smoothly. Glad you felt secure and informed every step of the way. All the best with your new home!

Bedømt til 5 ud af 5 stjerner

super easy!

The company made it super easy to apply for the house we had wanted to, easy to understand and loved the updates it had sent out!

3. juli 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thanks Shakeira! We're glad you found the process easy and the updates helpful. All the best in your new home! – The Snug Team

Bedømt til 4 ud af 5 stjerner

Embrace the tech to end the rental crisis

I think we need to embrace the tech to see it go in the right direction. By this stage we alittle past data collection. What they have on you wont harm but help you and you would offer as part of a normal application anyway.

I was a hard sell myself in the beginning but with further refinments and intergrations could be used for extreme good and go a long ewsy to helping the rental crisis. I have noited should they assist applicants further with scoreing revisions offewred to longer rental searched for those in the giid can start believing in the system again.

The govt is not going to do it for you in social housing it is done by provision of good busainess and its still in place to trackl the miudnight runers. Next step is extend its userbase by appealing to the masses anfd becomming a 'hero' of the crisis.

Those pushing for decent housing ane going to be working sooner and harder and thats a fact. Social housing and reliance on itwill destroy out long term housing sectors and knock out economys around with less working and spending because they dont need to.

Snug is very much in neautral ground now but seeing some of the features dissappear its time to look at the nexr step. RE uses rent tech all day and thats also a fact, the soober it is perfected the sooiner it can be used for good.

Theres room to add listijngs onto this andwith some spices have a decent go at realestate.com. But its donew through building a following. My view is at least this one tells you your score and you can see what affects it. While the competton is getting knocked around is the time to swoop..Like many others I spend my time after an exhaustive 6 months search looking at back ends and what isnt going to show me the same AI generated lists of duds for the 5 time today.

There is a suggestion here, use the same tech to end this practice of 'the ringaround'its keweping innocent out of hom,es and low standard business practices and people in. At the end of the day it is the only way to go to look after the renter, the prices go up pastr a boint both renter and investor tap out of at the same time and these homes WILL sit empty if commen sense dosent start leading the way. Use it for good put people in DECENT homes. Productivity up, people spending. For me with a week to go until uni goes back its very handy thing to have. PDF's are the slowest thing known to man to fill. Even writing them out is faster.

Lastly a welcome throwback to the old days of 'startups'in the tech sector is good to see and a aussie having a go it, just better to see then exactly...nothing thesedays and a sign for others out there to start innovating..

4. juli 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thanks Luke, we really appreciate your thoughtful feedback and support. We're glad Snug has been helpful in your search, and we share your belief in using tech to make renting better for everyone.

Bedømt til 2 ud af 5 stjerner

Awful website

Awful website. If you don't fit their neat little boxes for previous living history and income, then it's basically useless. It has prevented me from applying for a property I'm interested in, unless I enter two year's worth of where I've stayed during my extended travels - every AirBnB, campsite, etc. And for some places (eg housesitting) there is no available category.

Ask your agent if you can use 2apply.com.au or realestate.com.au instead.

22. juni 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Hi Peter, sorry to hear about your experience with Snug. Our mission is to streamline the rental application process and we try to remove unnecessary information as well post contextual questions and use faster pre-fill. We welcome product feedback via our support channel and we'll continue to optimise the renter experience. Thank you, Snug Team.

Bedømt til 4 ud af 5 stjerner

Our experience with Snug has been efficient and informative, but needs smoother workflow

Our experience with Snug has been generally positive. We were fortunate to be selected by our preferred property manager, and the application process through Snug was informative and detailed and more so than what we found through TenantApp. Personally, I still prefer applying directly via realestate.com.au or domain.com.au, but Snug has proven to be a helpful platform overall.

The reason for the 4-star rating, rather than 5, is due to some technical issues we encountered. There were instances where previously uploaded documents were removed or went missing from our account, even though there were no changes on our end. This caused delays, as our leasing agent had to ask us to resubmit and reapply, which added unnecessary time and effort on our part. It was also unclear at times whether we had been shortlisted for a property, which added to the uncertainty.

That said, we do appreciate the usefulness of the Snug Match Score feature and it gave us helpful insights into our application strength and where we stood among other applicants.

Overall, kudos to the Snug team for developing a helpful tool that assists both renters and property managers. With a few improvements to the technical side, it could be an even better experience.

2. juni 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Thanks so much for your thoughtful feedback, Ana! We're glad Snug was helpful overall, and we've noted the technical issues you raised — we're working to improve the experience and really appreciate your insights.

Bedømt til 5 ud af 5 stjerner

Highly Efficient and User-Friendly Platform

I was pleasantly surprised by the service – even though I wasn’t familiar with the platform beforehand, the entire process was user-friendly, efficient, and very well-organized. The website is intuitive and easy to navigate, and the communication with the rental company was excellent – transparent, reliable, and efficient.

29. maj 2025
Uopfordret anmeldelse
Snug.com-logo

Besvarelse fra Snug.com

Hi Mayan, thanks for taking the time to share your positive experience on Snug.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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