Called in at Bangor looking for reject timber just for a rail and post fencing project at home. Joe there was excellent having deciphered what I was after, I had had a busy day at work and couldn't... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Ordered some fence panels from Snowdon Timber via B&Q. Received an email saying order had been dispatched and would arrive at address on 11th September. No order was delivered, when I contacted the co... Se mere
Virksomheden har svaret
Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Ca... Se mere
First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Tømmerhandel
- også i
- Brændeleverandør
- Butik med havemøbler
- Butik med udstyr til haveanlæg
- Leverandør af havebygninger
- Marked for byggematerialer
Skrevet af virksomheden
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Kontaktoplysninger
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, Storbritannien
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4,3
Fremragende
302 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic customer service
Fantastic customer service, very helpful and knowledgeable
13. august 2025
Uopfordret anmeldelse
Efficient and quality timber delivered
Efficient and quality timber delivered. Will be using again!
5. august 2025
Order of 25 timber sleepers
I ordered 25 timber sleepers, but unfortunately, the courier lost 20 of them — which was quite unbelievable. However, the Managing Director of Snowden Timber personally stepped in and arranged for a replacement delivery the very next day. Outstanding service and a big thank you to Snowden Timber for handling the situation so efficiently. Kudos to the team!
26. maj 2025
Uopfordret anmeldelse
Ordered on 23rd 3-4 days delivery ,I…
Ordered on 23rd 3-4 days delivery ,I gave acception to it being a bank holiday ,they said it would be today delivery ,now monday 2nd June said they didn’t have control over delivery it is 3rd park not good enough and it would have been nice for someone to ring me I did all the leg work
30. maj 2025
Besvarelse fra snowdontimber
Dear Lesley,
Thank you for taking the time to leave a review. We're truly sorry to hear about the delay and the inconvenience caused.
I’ve tried to locate your order in our system, but unfortunately, I couldn’t find one under your name. If the issue is still ongoing, or if there’s anything else we can assist with, please don’t hesitate to contact us directly on 01248 305530. We're here to help and would really like the opportunity to resolve this for you.
Kind regards,
Snowdon Timber
Great service
I placed an order online for quite a large delivery of timber, it was delivered on the day promised, they delivered with no fuss even though no one around to take the delivery, the timber was excellent quality and very reasonably priced. Would definitely recommend.
20. maj 2025
Mochdre Site
Bought all our wood from the Mochdre site, amazingly helpful with sizing and advice for our project. Delivery same day.
15. maj 2025
AVOID!
I placed an order for decking through this company via B&Q. After realising I needed to cancel the order, I contacted B&Q, who instructed me to refuse delivery, which I complied with. Subsequently, I was informed that a cancellation fee of £50 would be deducted from the £69 I had initially paid by the company. The terms and conditions regarding this fee were not disclosed at the time of purchase; customers are only made aware of these charges upon attempting to return an item. This practice contravenes the Consumer Contract Regulations 2013, which safeguards my right to cancel within a 14-day period. Despite my request for a full refund via email, I have yet to receive any money. Their only response directed me to refer to B&Q's terms and conditions. B&Q shares responsibility in this matter. Had I been informed about the cancellation fee upfront, I would have not made the purchase and would have opted to keep the decking instead. I strongly advise against engaging with this company, as I have reported this issue to Trading Standards through Citizens Advice.
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra snowdontimber
Thank you for your feedback.
We’re sorry to hear about your experience and would like to clarify a few important points for transparency.
Firstly, when placing an order online — whether through B&Q, eBay, Tesco, or any other retailer or marketplace — it is the customer’s responsibility to review the terms and conditions before completing the purchase. These details are available prior to checkout and are governed by the policies of the selling platform, in this case, B&Q.
Secondly, your refund has already been issued, as confirmed in our previous correspondence. The cancellation fee you referenced is clearly outlined in B&Q's terms, which all third-party sellers like ourselves are required to follow. If you feel these policies are unclear or unfair, we recommend raising your concerns directly with B&Q, as they manage all customer interactions and checkout processes on their platform.
We are committed to operating within the guidelines of the Consumer Contracts Regulations 2013, and we respectfully believe that in this case, we have done so.
We appreciate your comments and will continue working with our partners to ensure clarity and fairness in all transactions.
Best regards,
Snowdon Timber
Ordered decking described as rejects…
Ordered decking described as rejects but good quality with knots etc and perfectly usable timber
Although a distance away great delivery by DX
6. maj 2025
Uopfordret anmeldelse
Approximately 40 percent cheaper than…
Approximately 40 percent cheaper than the competition, prompt free delivery and actually had the size timber I needed. Brilliant. Thank you.
22. april 2025
Quietly efficient
Thought there would be a bit of a delay with Easter but pleased to say not much and a lot quicker than Royal Mail and they are only delivering vinyl (records that is)!!!!
23. april 2025
Oak furniture board
Oak furniture board - good product, great price, fast free delivery - what more can you ask?
19. april 2025
Simple ordering of great products at a…
Simple ordering of great products at a great price. Delivery flawless, quick, courteous and problem free.
7. april 2025
Snowdon Timber
Great service from Snowdon Timber great product delivered on time - couldn’t ask for more….
4. april 2025
Really good quality timber at a good…
Really good quality timber at a good price. Great service and communication from Snowdon Timber. Thanks guys!
19. marts 2025
Besvarelse fra snowdontimber
Thank you for your feedback
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