I was slightly skeptical, as the reviews were mixed but I decided to take a chance and hope for the best! I was blown away with what I received! My personalised puzzle was a way that I used to ask my... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a photo calendar and I’m delighted with it. The print quality is excellent, the colours are clear and vibrant, and the paper feels really sturdy. The online editor was easy to use and upload... Se mere
Virksomheden har svaret
Everything perfect, starting from booking, contact and event!!!! Well recommended!!! Definitely we will come back soon!!!
Virksomheden har svaret
Ordered a simple bowl as a small Christmas present on the 9th of December, paid extra for tracking and all that, and unfortunately it did not arrive. When you try to check the "tracking" system on the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Smartphoto is one of the pioneers of digital photo printing. Over 4 million consumers are using our services in 14 European countries. Our intuitive web platform helps you share your pictures, and create stunning photo products. At the Smartphoto website you can easily upload and share your pictures, high quality photo product like prints, photo books, greeting cards, canvas or gifts, all at affordable prices. The digital photos are printed at one of the most advanced European laboratories on real, high-quality photographic paper. Smartphoto offers very competitive prices, allowing you to take advantage of the large number of photos processed daily at our laboratory.
Smartphoto advantages:
Skrevet af virksomheden
- Our goal: 100% customer satisfaction guarantee on our products
- If you are unsatisfied with your ordered product you can make a new product for free. This is smartphoto´s unique smartpromise.
- smartbonus on all purchases
- Staying with us is rewarding! Every 3rd month we will sum up your total purchases at Smartphoto. Depending on your spending on Smartphoto you will receive a discount code that you can use to buy more products.
- smartservice - let us help you
- Experiencing Smartphoto´s world of photo products is easier than you think. But sometimes you need a little guidance: if you have questions about your order or need help with any of our products then our customer service is here to help. Welcome to Smartphoto!
Kontaktoplysninger
3,8
God
271 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Smartphoto
Hi,
We are sorry to hear that the delivery is late. We understand this has caused inconvenience for you. Please contact our customer service and they will help you with this matter. We are truly sorry for the delay.
Warm regards
Miia @smartphoto
Excellent
Again, an amazing product, excellent quality, good price, prompt delivery, I highly recommend it, as a gift especially!
17. december 2024
Besvarelse fra Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Besvarelse fra Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Excellent customer service
The whole process from ordering, picking the style and choosing the delivery date was so professional and organised.
3. december 2024
Besvarelse fra Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
No updating of information
No updating of information. No advance notice of delivery by your Courier company...only notified the next day that they had attempted delivery and failed. I emailed them but only got automatic response.
Very poor...still do not have our packages. Tomorrow is Christmas Eve!
23. december 2024
Besvarelse fra Smartphoto
Hi,
We are sorry to hear that the delivery is late. We understand this has caused inconvenience for you. Please contact our customer service and they will help you with this matter. We are truly sorry for the delay.
Warm regards
Miia @smartphoto
Beautiful snow globe
I ordered a personalised snow globe for my little girl for Christmas and when it arrived it was absolutely gorgeous. And much bigger than I was expecting! Couldn’t fault anything.
13. december 2024
Besvarelse fra Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Xmas baubles
Personalised xmas tree baubles .what could be more unique?. Super quality photos and ceramic. 100% recommended.
26. november 2024
Besvarelse fra Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Besvarelse fra Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Tried loads of places telephoned a…
Tried loads of places telephoned a company twice to try get my son a personalised cereal 🥣 bowl weeks of no response then less than 10 mins Font & photo chosen so easy to upload and informed all the to my front door would highly recommend.
10. december 2024
Besvarelse fra Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Nice personalised child’s jigsaw
The process for uploading the photo was very easy. Very happy with the jigsaw. Makes nice present for child.
6. december 2024
Besvarelse fra Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Very happy
Very happy with the personalised Christmas baubles, they are lovely. Delivery also arrived on time
5. december 2024
Besvarelse fra Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Besvarelse fra Smartphoto
Hi,
We are sorry to hear that the delivery is late. We understand this has caused inconvenience for you. Please contact our customer service and they will help you with this matter. We are truly sorry for the delay.
Warm regards
Miia @smartphoto
The photos are blurry on the case and I…
The photos are blurry on the case and I taught some of them would be on the back and not just the front
5. december 2024
Besvarelse fra Smartphoto
Hi Sinead,
Thank you for your review and feedback.
I’m sorry to hear that you are unhappy with your product.
Please contact our customer service to place a complaint. You can reach us on https://www.smartphoto.ie/contact . Warm regards,
Miia @smartphoto
Besvarelse fra Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Still waiting for items I ordered on 2…
Still waiting for items I ordered on 2 Dec to arrive. Contacted customer service who say it can’t be traced because of the postal option I choose. Needed the items for an event tomorrow so it’s disappointing.
4. december 2024
Besvarelse fra Smartphoto
Hi,
We are sorry to hear that the delivery is late. We understand this has caused inconvenience for you. Please contact our customer service again and they will help you with this matter. We are truly sorry for the delay.
Warm regards
Miia @smartphoto
Best personalised mugs
Purchased 2 personlised mugs and they are fab. Definitely order again
3. december 2024
Besvarelse fra Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Prompt efficient delivery
Prompt efficient delivery. Easy-to-negotiate website. Very happy with photo diary I ordered.
21. november 2024
Besvarelse fra Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Fast reliable and perfect quality.
2. december 2024
Besvarelse fra Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Besvarelse fra Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Bag was lovely, "vases" not so much
I ordered 2 glass vases and a bag. The bag was good quality and the personalisation well done. However the vases are more like very small drinking glasses and the personalisation was poor. On one of them the writing cant even be seen. I sent a message re same but got no response.
27. november 2024
Besvarelse fra Smartphoto
Hello,
Thank you for your review and feedback.
We at customer service work every day to become better and more efficient in our responses and service. We are grateful when we receive constructive feedback from our customers that allows us to become even better. Please send the email to us again if you haven't reeived an answer yet! !
Warm greetings,
Miia @smartphoto
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.