BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the... Se mere
Virksomheden har svaret
Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various... Se mere
We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid question... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560) Follow Us: Facebook: https://www.facebook.com/SmartCruiser/ Twitter: https://twitter.com/smartcruiser Instagram: https://www.instagram.com/smartcruiser/ YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
Kontaktoplysninger
4800 N. Federal Highway, Suite D-200, 33431, Boca Raton, USA
- 1-800-444-1560
- admin@smartcruiser.com
- smartcruiser.com
3,3
Middel
258 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We have always had friendly…
We have always had friendly knowledgeable service from Smart Cruiser
12. maj 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We are so glad to see you appreciate our cruise specialists expertise. Thank you for allowing us to plan your cruise vacations
I´m very proud of your service
I´m very proud of your service. I be your client during a lot of years because your atention to my reservations and problems was EXCELLENT.
12. maj 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty. We strive to provide attentive service and great value. We appreciate the chance to work with you and plan your cruise vacations
Kim Tuchek does a great job.
12. maj 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We agree! Kim does a wonderful job taking care of the SmartCruiser clients. We enjoy planning your cruise vacations. Thank you for working with Kim
Our TA IS kim Tuchek and she is amazing.
11. maj 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We agree! Kim is amazing. We are so glad you enjoy working with her.
the experiences have been very good in…
the experiences have been very good in the past two (2) years.
11. maj 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We are glad you are pleased with the service. Certainly 2020 has been a challenge, but we are here continuing to provide great service and value to our clients. We look forward to planning your cruise vacation for years to come
Best Cruise Agency
I have been using SmartCruiser for years. Hands down the best deals available. I don’t even check. Do yourself a favor, book through SmartCruiser and enjoy the peace of mind that you got the best deal available. I do !
10. maj 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback and wonderful endorsement! We strive to provide great value to our clients. We appreciate your loyalty and look forward to planning your cruise vacations for a long time.
Excellent Service
We have been dealing with Kim T. for years and have always found her to be responsive, professional, and friendly. Kim is one of the rare agents anywhere who actually answers the phone if she is not otherwise busy, Your incentives are hard to beat and we're very satisfied.
10. maj 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We are so glad you enjoy working with Kim. She's a valued member of the team. We appreciate your loyalty. We strive to provide great value and service and look forward to continue planning your cruise vacations
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty and the opportunity to continue planning your cruise vacations. We agree Kim is Great!
Changes due to Covid-19
This has been a challenge due to Covid-19 scheduling a cruise. The first cruise scheduled was a 7 day Alaska inside passage cruise that was canceled due to Covid-19. Now we have gone through getting credits, refunds and scheduling another cruise.
Through all of this we have been helped by Patti Hernadez from Smart Cruiser. Needless to say it has been a challenge but Patti has been a bright spot through it all and has helped cancel, get credits and refunds as well as scheduling another cruise that will hopefully take place this coming November.
Without this assistance this could have been much worse than just frustrating as it has been working with the cruise line. Thanks Smart Cruiser for having such great personnel to help us
24. april 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. It certainly has been a frustrating year! It's nice to read the appreciation of all the efforts our travel advisors spent advocating for our clients. Happy to see you are rescheduled and looking forward to your next cruise vacation. We are here to help anytime you want to plan your cruise vacation. Thank you for taking the time to acknowledge Patti's assistance.
Smart Cruiser is the best Patti…
Smart Cruiser is the best Patti Hernandez is awesome! I have been using smart cruiser for years
22. april 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty and the opportunity to plan your cruise vacations. Glad to know you have enjoyed working with Patti, we agree she is awesome.
Besvarelse fra SmartCruiser.com
Thank you for your feedback. I'm sorry you didn't find our site to be adequate. We have the latest technology that includes all the cruise lines, both ocean and river that are able to be booked online. Our site features full itineraries, ship details and features, photos and deck plans. Additionally we provide cruise specialists to support our clients with booking for them. We'll review the communications and timeliness and take your feedback to make our team even stronger.
Patti has been a great person to do…
Patti has been a great person to do business with. She promptly returns calls and does a great job of making the best deal on your cruise.
20. april 2021
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We are happy to hear that Patti has been responsive to your needs and does well in planning your cruise vacations. Smartcruiser values their clients and looks to provide great value and service. We look forward to continue to working with you.
They know their stuff and always…
They know their stuff and always explain everything very well. Very easy to deal with and so nice!
21. oktober 2020
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We appreciate the opportunity to assist you with planning your cruise vacations. We look forward to helping you again.
We always have the best experience with…
We always have the best experience with this agency, receive prompt attention, accurate information and they just have the best customer service. Looking forward to cruising with you soon again.
21. oktober 2020
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We are so appreciative of the opportunity to take care of our clients. We are grateful you allow us to help you plan your cruise vacations and are eager to get sailing again.
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We agree! We are so glad you enjoy working with Kim. We look forward to helping you plan your cruise vacations for years to come.
The quality of your service is always…
The quality of your service is always excellent, the different people that attended to me give me quick answers and help me with my request, I appreciate the support given, even in COVID times, they have an excellent response. Special thanks to Sandy Kleinke and Kim Tuchek for their attention and support.
21. oktober 2020
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We appreciate it, especially now! We are grateful for our clients and happy to be planning your vacations after months of rescheduling postponed celebrations.
Very good service
We received very professional, efficient and courteous service from Kim Tuchek.
We had to cancel the order because of the Corona epidemic and because we are at risk.
We received the full payment back.
8. juni 2020
Uopfordret anmeldelse
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We are happy you are satisfied with the services we provided, especially during this challenging time. We are all disappointed your vacations had to be cancelled and did all we can to ensure we processed your requests with the cruiselines and navigate through their requirements so the cruise line could process your refund. We know they are taking a long time because of the cruise line's reduced staffing and we are glad it all worked out. When you are ready to plan again, we will be here to help you.
Patti Hernandez is wonderful
Patti Hernandez is wonderful. I have referred a lot of people in our neighborhood to her and they are all super satisfied. I will continue to book our cruises through Patti....she is efficient, knowledgeable, and generous with her time and expertise. She is simply the best.
15. april 2020
Uopfordret anmeldelse
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We are very happy to know that you have enjoyed working with Patti and appreciate her expertise and service. We are grateful for your referrals and look forward to helping you plan your next cruise vacation. Thank you for your loyalty
Patti Hernandez is the best
Patti Hernandez is the best ! I book my cruises from Germany, love her competence and customer service. Will continue booking at Smartcruiser.
30. marts 2020
Uopfordret anmeldelse
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We are thrilled to have customers across the globe realize the great service and valued offered by Smartcruiser.com We appreciate your business and loyalty. We look forward to helping you plan your next cruise vacation. Be well during this challenging time for us all.
Very Pleased
I've worked with Kim at Smart Cruiser for several cruises and I have been more than satisfied not only with my person experience working with Kim but also the perks smart cruiser offers.
12. februar 2020
Uopfordret anmeldelse
Besvarelse fra SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty and so glad to know that you value Kim's service and the extra benefits Smartcruiser can provide to our guests. We look forward to continue working for you. Thanks!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.