A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate. Great delivery time and well packaged and a 3... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I would highly recommend smallbee The range of products, their service value for money and quality. I have to tick all these boxes. We are over the moon with our fireplace thank you very much for gre... Se mere
Virksomheden har svaret
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery. The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire w... Se mere
Virksomheden har svaret
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT. They offer zero support for THEIR products if bought from other companies. Our remote was accidentally thrown out during installa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktoplysninger
Storbritannien
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Fremragende
284 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
80 inch electric fire
Good communication and delivered when scheduled. Product seems to be of good quality
1. august 2025
Besvarelse fra smallbee.co.uk
Dear Phil Makepeace,
We truly appreciate your feedback! It’s wonderful to know that the communication and delivery met your expectations and that you’re pleased with the quality of the product. We hope you enjoy it for a long time!
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Carol Griffiths,
Thank you for your lovely feedback! We're glad to hear that your delivery was prompt and that our delivery team was polite. We hope you enjoy your purchase!
Best Regards,
Smallbee
Great service and delivery over the…
Great service and delivery over the moon with the fire it looks great thank you 😊
3. august 2025
Besvarelse fra smallbee.co.uk
Dear Debbie Sharkey,
Thank you so much for your wonderful feedback! We're thrilled to hear you're over the moon with your fire. Enjoy it and thanks again for choosing us!
Best Regards,
Smallbee
Good prompt service
I bought a fire in readiness to be installed into a media wall. Amazed by Smallbee prices I checked their reviews and ordered. The fire arrived promptly. While it hasn’t been fitted yet as we are waiting for our media wall to be built, it looks ok.
1. august 2025
Besvarelse fra smallbee.co.uk
Dear Ms. Jackie Moore,
Thanks so much for your review! We’re thrilled your fire arrived quickly and can’t wait for it to look perfect in your new media wall. Hope you enjoy it once it’s all set up!
Best Regards,
Smallbee
Such a good experience
We loved the product from day one (for those interested it was a PM1160 electric fire). They were very easy to deal with and so helpful, given that we asked some ,on reflection silly questions. Top company.
31. juli 2025
Besvarelse fra smallbee.co.uk
Dear Thomas Howell Evans,
Thank you so much for your kind words! We’re thrilled to hear that you loved your PM1160 electric fire from day one. It was our pleasure to assist you, and no question is ever too small. Your support means a lot to us, and we look forward to serving you again in the future!
Best Regards,
Smallbee
dealing with them was so easy- I…
dealing with them was so easy- I ordered the wrong one initially and they altered the order without any problem. Delivery was great
21. juli 2025
Besvarelse fra smallbee.co.uk
Dear Ann Newman,
Thank you so much for your kind words! We're delighted we could help with your order and that the delivery went smoothly. We really appreciate your feedback and look forward to serving you again in the future!
Best Regards,
Smallbee
Great quality product for a great price
29. juli 2025
Besvarelse fra smallbee.co.uk
Dear Salisbury Walk,
Thank you for your positive feedback! We’re thrilled to hear you’re happy with the quality and price of our product. We appreciate your support and look forward to serving you again!
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Angela Grant,
Thank you for your kind words! We're so glad to hear you’re happy with your fire and found it at a great price. Enjoy!
Best Regards,
Smallbee
Great service fast delivery well…
Great service fast delivery well packaged and lovely fire
25. juli 2025
Besvarelse fra smallbee.co.uk
Dear A Cook,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with our service and your new fire. Enjoy, and we hope to serve you again in the future!
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Madge,
Thank you so much for your kind words!
We’re glad to hear you were happy with our service. If there’s anything else we can help with, please don’t hesitate to reach out!
Best Regards,
Smallbee
After weeks of searching for a fire i…
After weeks of searching for a fire i saw smallbee advertising some fire's whilst strolling on Facebook. I found them really reasonably priced .
The fire arrived quickly and I am really happy with the quality and it looks amazing when on.
The only negative i would say is the
site itself, annoying pop up and a video of the fire working would of been very helpful. Saying that I have recommended this fire already to someone who wanted the link and I am very pleased 😊
18. juli 2025
Besvarelse fra smallbee.co.uk
Dear Julie Hunt,
Thank you for your lovely review! We're so glad you’re happy with the fire and appreciate your kind recommendation.
Thanks also for your feedback about the website — we’re working on improvements and will consider adding a demo video.
If you need anything, feel free to reach out!
Best Regards,
Smallbee
Nice looking modern ceiling fan
Delivery was quick and packaged well. Correspondence with the supplier before purchase was quick and replied with advice needed before purchase.
6. juli 2025
Besvarelse fra smallbee.co.uk
Dear Linda Davis,
Thank you so much for your kind words!
We’re really glad to hear you were happy with the delivery and the service you received before your purchase. If you ever need any further assistance, we’re always here to help. We truly appreciate your support!
Best Regards,
Smallbee
Fast service and delivery
Fast service and delivery, nice product. Great centre piece for the living room.
2. juli 2025
Besvarelse fra smallbee.co.uk
Dear Mr Allan,
Thank you so much for your kind feedback! We're delighted to hear you’re happy with the product and that it makes a great centrepiece for your living room. We truly appreciate your support and hope to serve you again in the future!
Best Regards,
Smallbee
Had no problem ordering and getting…
Had no problem ordering and getting fire delivered. Quick and easy to deal with. My fire had yet to be installed but everything looks fine when we unpacked it
27. juni 2025
Besvarelse fra smallbee.co.uk
Dear Corinne Fleming,
Thank you for your positive feedback! We're glad to hear that the ordering and delivery process was quick and easy. If you have any questions during installation or need any assistance, please don't hesitate to contact us. Enjoy your new fire!
Best Regards,
Smallbee
Easy order on website
Easy order on website . Item arrived within a few days . Had to wait a while to use as had new media wall built .
Looks so smart . Good quality ( very heavy) and very pleased with item .
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear MRS Killick,
Thank you so much for your lovely review! We're delighted to hear that you found the ordering process easy and that the item arrived promptly. It’s great to know it fits so well with your new media wall and that you're pleased with the quality. If you need anything else, we're always here to help!
Best Regards,
Smallbee
What a fantastic company
What a fantastic company, our electric fire for a media wall was shipped and delivered in 3 days.. it was that securely packed you could of stamped on it to no effect! Regular communication and updates.. can't possibly fault them and really competitively priced too!
30. juni 2025
Besvarelse fra smallbee.co.uk
Dear Russell Bangs,
Thank you so much for your amazing review! We’re thrilled to hear that your electric fire arrived so quickly and securely—and that you appreciated our communication throughout. It means a lot to know you’re happy with both our service and pricing. We truly appreciate your support and hope you enjoy your new media wall setup!
Best Regards,
Smallbee
Media wall inset fire
Amazing product and value for money. From order to delivery service was first class. Only small issue had to pay delivery after order was placed due to living in deepest and darkest Scotland😂. However product made me forget this. Recommended if this is what you are looking for.
22. maj 2025
Besvarelse fra smallbee.co.uk
Dear John Samuel,
Thank you very much for your positive and thoughtful review. We're delighted to hear that you are pleased with the product and found it to be excellent value for money.
We sincerely appreciate your understanding regarding the additional delivery charge for remote areas in Scotland. While this is due to courier limitations, we regret any inconvenience it may have caused.
It’s truly encouraging to know that the quality of the product helped make up for it. Thank you once again for your kind recommendation and support.
Best Regards,
Smallbee
Poor checkout procedure -shipping fees
It's a pitty that smallbee's IT system is not state-of-the-art, as most systems are able during the checkout procedure to calculate the shipping fees. But either first to email or afterwards to pay a fee of £44 for Aberdeenshire is not transparent.
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra smallbee.co.uk
Dear Peter,
Thanks for your feedback. We’re truly sorry for the inconvenience caused, and we completely understand your frustration.
Unfortunately, due to limitations with Shopify—the third-party platform we use—additional shipping charges for remote areas like Aberdeenshire cannot be calculated automatically during checkout.
To help manage this, we’ve outlined in our shipping policy that certain remote locations may incur extra delivery fees, which are confirmed manually after an order is placed. We agree this process isn’t ideal, and we're actively working with Shopify to find a more transparent and seamless solution for our customers.
Thank you for your payment. Your order will now be processed as a priority. Once it has been dispatched, you will receive a confirmation email with your tracking number. If you don’t receive this, please feel free to contact us for an update.
Delivery usually takes 3–7 working days, and we appreciate your patience in the meantime.
If you have any other questions or concerns, please don’t hesitate to reach out—we’re here to help.
Best Regards,
Smallbee
Besvarelse fra smallbee.co.uk
Dear Michael,
Thank you so much for your kind feedback! We're thrilled to hear that everything went smoothly from purchase to installation. If you ever need any assistance in the future, feel free to reach out!
Best Regards,
Smallbee
Wall mounted electric fire.
Very pleased with product. Exactly as described. Arrived promptly and in good quality. Good value.
30. juni 2025
Besvarelse fra smallbee.co.uk
Dear Julia Scarrott,
Thank you so much for your kind feedback! We're delighted to hear that you're pleased with the product and service. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we're always here to help!
Best Regards,
Smallbee
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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