Slugs & Snails Anmeldelser 

238
TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.

Bedømt til 2 ud af 5 stjerner

Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Se mere

Bedømt til 5 ud af 5 stjerner

The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!

Bedømt til 5 ud af 5 stjerner

My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Se mere

Virksomhedsoplysninger

  1. Børnetøjsbutik
  2. Babytøjsbutik
  3. Tøj- og stofproducent
  4. Tøj- og stofgrossist
  5. Herretøjsbutik
  6. Dametøjsbutik

Skrevet af virksomheden

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

238 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(238)

57 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Delighted

Very happy with everything: we love the tights (beautiful and good quality) and the seller has been very honest and kind (I paid the shipping costs without knowing that it was a local purchase and a couple of hours later I had the tights at home and a refund of shipping costs).
100% recommended

11. oktober 2024
Bedømt til 5 ud af 5 stjerner

great service great clothes!

Was great originally ordered wrong size. New set came after an exchange but they came just at the right moment made lovely comfy hospital ward clothes nice and warm and nice and open for all the leads. Made it so easy and look super cute and fun! Even got some socks and a sticker after the exchange =] amazing service amazing quality clothes!

23. september 2024
Bedømt til 5 ud af 5 stjerner

Gorgeous kids clothes

We love shopping with Slugs and snails, we’ve bought lots over the years but keep coming back for the waffle sets. They are the kids’ favourite pyjamas and so snuggly soft, and have the added bonus of being a handy base layer on the coldest of days. They wash amazingly well and are still vibrant and cosy after a year’s regular wear.

Great value, especially with free shipping to the UK, and always sent quickly and well packaged. We have had several conversations with customer service and they always answer queries super fast and go above and beyond to help resolve any query/issue.

Would definitely recommend, great all round!

8. oktober 2024
Bedømt til 5 ud af 5 stjerner

Love these pajamas

My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediately ran them upstairs to his room and squirreled them away in his pajamas drawer, and pulled them out on our first cool fall night lol. Thank you for the super fast shipping!

24. september 2024
Bedømt til 3 ud af 5 stjerner

High quality pajamas, but customer service is iffy

First of all, the products are top-notch. The waffle sets are really high quality, can hold up to the constant wear & that my toddler and preschooler put them through, as well as frequent washing. Beautiful colors, soft fabric AND snaps on the neck! (My little ones HATE pulling tight neck holes over their heads - the snaps are amazing!) We truly love these waffle sets. However, the customer service seems rather disorganized. My second order was just "lost" while shipping, and it took a lot of work for me to get an explanation of what happened, I was refunded for the cost of the item but not the shipping cost. My third order was received quickly but I received the wrong order. When I asked for a correction, I was assured to get a replacement immediately. Then when I didn't hear anything for weeks, I wrote back and got a "sorry, it's now sold out." Mixed experience overall.

3. september 2024
Bedømt til 2 ud af 5 stjerner

Lack of communication

Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return.

Ended up posting back when was in republic, with handwritten note re exchange if have size. But haven’t heard back since 29th July. Shame as would’ve been a new customer if better communication.

23. juli 2024
Bedømt til 5 ud af 5 stjerner

Amazing small business

This is such a lovely wee business residing on the West Coast of Ireland. They design ethically made unisex kids (and adults)clothing:tights, socks, waffle cotton sets. Purchased their multipack of rainbow socks, some clothing "plasters" (aka patches to make mending worn/torn spots simpler and easier) and a waffle cotton set for my eldest. The items arrived promptly and were of beautiful quality. Got much more than I expected however, in that I was sent extra clothing plasters and the wrong colour of waffle set, but the owner apologised for the mix up, was happy to send me the correct colour and also a pair of their best selling socks free of charge by way of an apology. Totally unnecessary but ever so kind🥰. The clothes and socks are so comfy and bright! Highly reccomended.

7. juli 2024
Bedømt til 1 ud af 5 stjerner

Poor customer service

They took too long posting the items, then when we try to return as it didn't fit they refused to accept it and it was returned to us due to a customs error although we had completed the correct form. On inspection of there customs form they are flouting the rules by listing as children's clothing rather than adults
Emails were sent days apart not minutes and as others have reported remained un answered. As for Facebook I had no contact with you as I don't use social media.
As for the custom declaration this was completed in the post office, attached to parcel and extra paid to cover it, the tracking of this parcel clearly states that you refused delivery and thus it was returned to us the only differencewas we marked it as adult clothes as that was whatit was and you listed it as childrens pyjamas on yours, which it wasnt.we have advised others not to use your company due to slowness and lack of support and have found other companies that are cheaper and more importantly more helpful

21. juni 2024
Slugs & Snails-logo

Besvarelse fra Slugs & Snails

Hi Stewart, many thanks for your review. We have had quite a lot of correspondence with you recently. As we discussed your order was delayed due to an out of stock item and we had to confirm with you what you wished to do regarding a refund or replacement. You were sent a different colour as you requested but you were also sent some free socks as an apology and your shipping was upgraded from standard to courier tracked for free. On top of that you had a second order you wished to return. You sent an email regarding this and five minutes later resent this email in capital letters with a rather aggressive addition, this was done twice plus strange comments on Facebook which we tried to assist with but had no reply. We are a small business and always deal with our customers in a polite and timely manner, we don’t however, have to accept abuse from people who assume that they don’t need to be polite. Furthermore we have always assisted in your return however thanks to Brexit if you don’t file your customs documents at the post office correctly and state that it’s a return we will not receive it as customs will just turn it around, we have no say in this customs won’t even attempt to deliver it and this is something your post office should have checked before they accepted your parcel.

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