Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Se mere
The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!
My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Kontaktoplysninger
Irland
- slugsandsnails.ie
4,4
Fremragende
238 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Product & Service
Love Love Love Slugs & Snails for their top quality Waffle pyjamas, all made easy with their amazing customer service, shipping to NL with ease!
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Slugs & Snails
Thank you Rosie x
Wonderful
Wow - what a great product - better than our expectations great value and delivered on time.
5. februar 2025
Uopfordret anmeldelse
Slugs and snails make the most amazing…
Slugs and snails make the most amazing waffle pjs! Always excellent service!
4. marts 2025
Uopfordret anmeldelse
Great product, poor customer service
Edit: Great product. Well made and very cute! Would have given 5 stars, but the communication from the company is really poor. It took a very long time to arrive and there are many better ways to communicate shipping information than a generic dropdown tab on their website. They could give an estimated shipping date of 6 weeks at checkout and could put shipping information in the purchase confirmation email about it taking 6 weeks. They could also create a stock email answer to people that email asking about the shipping, rather than not answering emails at all. All of these things could have been done in the time it took the owner to write a snarky response to my review on trustpilot. I never did get an email response from the company so I thought that it was maybe a scam, but the trust pilot review got answered within a work day.
Original review: It has been over a month and I have not received my order. There is no tracking information available from the link provided in the email. I have emailed twice for an update and have not received any response.
3. februar 2025
Besvarelse fra Slugs & Snails
Hi Sarah
We always appreciate people reviewing our products but we find it incredibly frustrating and really rather mean when people review small businesses based on shipping times from the other side of the world into a country that is currently experiencing serious issues with imports which are totally out of our control. We have really detailed shipping information so you can find out about the “tracking number” which is actually our customs clearance for your order. We ask that customers read the shipping information in full before they chase us in emails. Your order shipped on the 4th February which you can see from the customs clearance, it leaves Ireland the next day and then comes to the domestic shipping service for Canada which has been really awful since the strike, we ship worldwide for free 80% of the time and for €5 all other times, that’s a fraction of the cost to us and the same as our local postal rates but this means we have to ship slower. Please check with your local postal office to see if they have your parcel, if it’s too large for your letter box they tend to hold them.
Hi Sarah
We can see you changed your review. Thank you. But also you emailed the office last weekend and then left a one star review before we had a chance to reply but also you received your order within a day or so of that email, which is why we ask people to check our shipping terms before emailing us because the answers are there, we understand sometimes you would like an instant reply and we do try to keep communication as fast as possible but you came to the trust pilot before we had a chance to reply. We are glad you received you order and it was just over three weeks since we shipped it (not 6!) and that was due to the new sanctions being placed by the new administration in the US and the backlog that has caused together with the remnants of a very long strike which is something we have no control over, our regular shipping times are much faster and super affordable, it’s just a little unfortunate your parcel was caught in the change over. We are pleased you received your order and grateful that you came back to amend your review. We understand it’s super frustrating when the post is slow, we feel it too but it’s so important for us to make sure we have happy customers with products they love and we hope you enjoy your purchase, they are totally worth the wait. Standard shipping from Canada to Ireland for the same delivery is $35, we offer the same service for $8 which means we take a huge amount of the shipping costs so we can keep our products affordable to everyone.
Excellent pyjamas
Excellent pyjamas, both adult and child sizes. Beautiful and high quality fabric and garments.
10. februar 2025
Besvarelse fra Slugs & Snails
Thank you so much Jean! We put our heart and soul into making affordable but amazing clothes it means a lot when we get lovely reviews!
Package never came
I still haven’t received this and keep getting emails to review. The tracking number doesn’t give me any information, since it was coming from another country and never updated with tracking for the US shipping service.
29. januar 2025
Besvarelse fra Slugs & Snails
Hi Shaly
We have spoken to you via email after you posted a review for one star…but please be aware that you’re reviewing a small family business and the issue is actually with new sanctions at the boarder and this is causing a slight delay for international orders, it’s totally out of our hands but we do clear your customs first which avoids you having additional charges when your parcel arrives. We do also ask that you check your local mail office as most of the time they have attempted delivery but haven’t left a note and your parcel may be held there.
So cute!
So cute!! Love the fabric and the colours, so glad I got matching ones with my kid 😃
4. februar 2025
Personal service provided with quality products
Love supporting this Irish company, love the quality, multiple colour options and sizes but ultimately the clothes are so comfortable and wash well. Happy customer for many years, cant recommend enough especially when its topped with a personal service if you have a query not a robotic assistant. Keep up the great work.
9. februar 2025
Uopfordret anmeldelse
I love the fit and texture of the…
I love the fit and texture of the waffle set. It feels gorgeous to sleep in but also looks and feels great to lounge around the house!
13. januar 2025
Package arrived within a couple of days…
Package arrived within a couple of days of ordering.
Material is very high quality and the colour is so vibrant.
Will be ordering one in each colour
6. januar 2025
Lovely high quality material and I love…
Lovely high quality material and I love the designs. I got a matching pair to my nephew and love wearing them together.
30. december 2024
Nice products and good contact!
6. februar 2024
It was so sweet to receive my order…
It was so sweet to receive my order from you.
It was like getting a Christmas present of Christmas presents. The delightful items you made were all wrapped so beautifully that I hated to open them, but I had to to put them in the proper packages.
Thank you so much.
15. november 2024
Excellent designs and service!
21. november 2024
Excellent service Friendly helpful staff
21. november 2024
Really lovely stuff
Really lovely stuff. I ordered a size up as I don't like my clothes tight and that was perfect for me. They are very well made. If I had one criticism, it's the unnecessary washing instruction tags inside - which are quite hard to cut off completely
18. november 2024
good products, but online store not great
I really like your products, but the online store is not great. The product I received is not exactly like the one shown online. It's a new version with a slightly different pattern and a slightly different color. I could see the difference, as I already had the old model at home and wanted to order the same one in a larger size.
18. november 2024
The pajamas are nice cotton and wash…
The pajamas are nice cotton and wash well. My son and I are matchy matchy, both very happy.
29. oktober 2024
4 PJs for Christmas
Easy to order, great prices, sizing is bang on. The only comment I would make is that the coral is more orange in person, I love it a bit less.
31. oktober 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.