SLEEPON Anmeldelser 

I have just been scammed by trying to download the supposed trial version of the 3.0 App. Fortunately, my bank picked it up very quickly and the relevant Debit Card has been canceled.

Well they are supposed to have a HRV functionality. Their site recommands Elite HRV. Their support (beit sales or technical) is just incapable to provide specifications of Sleepon HRV metrics or charts, which are just useless).
Oh well, around 6 months of sales ads spam, repeated announcements about a 3.0 new APP to push these sales. Was launched 15th may, they said. 27th may and what a surprise : no new APP in the Stores.

Update 10/10/2024 - I had given Sleepon 3 App a try early august 2024. Same problem. HRV has tons of metrics : the metric used by Sleepon remains not speficied, not a word in the manuals, FAQ, or in the App/Web dashboard. A 20 USD chinese watch has Poincaré or Lorenz plot, RMSSD metric, in-App HRV guidance.

Anti-snoring device is not made for a human being, doesn't come close to fitting. I have bought them before at drug stores and they fit perfectly. The product page has no warning about this, nor how they deal with it, which is to offer half a refund. This is ridiculous given the high price of this piece of junk. Stay away from this unethical company. BTW, my mouth and teeth are average in shape and symmetry. Shameful.

UPDATE:
After receiving a response to my review a year later, I reached out to the email below. It doesnt exist. I reached out to the customer service line, they said they wont help as my order is over a year old. I told them to involve this "Max" who has been nothing short of useless. The message below is a farce. They are as much of a scam as my initial review indicated. Do not waste your money.

Avoid. Ordered a ring. Did receive it but it's unuseable, the battery doesnt last the night! No reply from their customer service so have disputed the payment with the bank.

Made in China, hiding behind made in USA.

Absolute scam, with no customer service/follow-up - a huge mistake to order from these scammers.

and the reason? well I had to send about 10 emails to get a response and then you made me take a video of the defective product, since you didn't believe it was the product's fault.

And after another round of emails, you finally asked me to send it back to you, providing a wrong US address...and on went the odyssey...

I have had no issues with customer service from Sleepon. They have been responsive and addressed my concern in a timely manner. I had no issues receiving the product either. I am sorry to see that other's may not have had the same experience, but my experience with them was great.

Ordered months ago, no delivery.
Emailing support is useless. They apologize for the inconvenience and promise to find a solution... to be silent for months.
Then say they can only refund if you return the item (which they never sent)... feels like scam to me

This device is junk. Even worse is the ability to return this item. As in you can’t return it! The company doesn’t answer your emails and they don’t answer their phone. When you call them to ask about the return address, you get a BUSY signal! This is a total scam!!

Zero customer service. If you have a problem, there is no phone number, and no one answers the email address. Must be run by AI with emphases on artificial. The company is artificial.

Won't let me return the ring! Although I contacted them one day after receiving it. They won't honor their own return policy. Stay away and get a Fitbit instead!

CAUTION – This pseudo-US company hides behind one-line answers from China

Essence: To state that I was scammed is the most suitable expression for what Sleepon did. If you want to know details, continue reading, but the recommendation is pretty short, stay away!

The story
I bought the sleep tracker for 119 USD. I won’t dive into the numerous bugs and hiccups surrounding app and product here, but rest assured, I could fill another two pages about this.
After a little less than 4 weeks of usage, the device’s Bluetooth stopped working, rendering the product useless. Needless to say that I charged, re-charged, and installed, re-intalled the app and tried to connect via three other devices to make sure it is the product, not my cell’s problem.

This is when the mind-numbing odyssey with the so-called “customer service” of Sleepon started. Here in short:

1. Email with problem statement to Sleepon – no response
2. Reminder sent to Sleepon – no response
3. Another reminder to Sleepon
4. Finally a response – wow how elaborate
a. “Please confirm that the Bluetooth permission forSleepon app was turned on in iPhone Settings( Try to turn the Bluetooth settings off and turn it on again)
5. I replied and assured Sleepon that this mind-boggling solution has crossed my mind and I have done all I could.
6. Sleepon reply ( caution, this turns ridiculous very fast) – “You mean the bluetooth is not working for all the devices?”
7. I reiterated, kindly asking to read my previous emails
8. Sleepon reply – incredible, after all the explanation, now they need a video, how about asking for it in the beginning?! Also, they add the paid product review on youtube, as if I didn’t know how to use it after a month – as said, Bluetooth didn’t work – so much for reading emails
a. “Please send me the video recording of the problem you are facing,Also, here is the video on how you can use the device”
9. I sent the video clearly showcasing the problems
10. Sleepon reply – incredible again – what can I say, where is the common sense…
a. Thank you for sharing the video. Please uninstall and reinstall the App.
b. Please follow these steps to check your device and your phone:
c. 1. Make sure that your device can be charged with the flashing light.
d. 2. Check the settings of your Android phone to see if Bluetooth and location permission are turned on.
e. 3. Verify that the device was connected to another phone. If it was, please unbind it.
11. I sent another two emails calling for someone to please read and try understand a relatively simple matter. Honestly, I couldn’t be any more constructive even if I wanted, I really tried.
12. Sleepon reply:
a. “Hi, Since you are not satisfied with the device let me know what best we can do for you to prove that we provide the best customer support
Thank you!”

13. Me: a. Dear Sleepon Team,
b. I understand that you are a young company trying your best. However, it took quite an effort, not for the first time, to deal with a straightforward issue. Nine emails to simply communicate about a product - that seems to be dysfunctional - is simply not professional.
14. Sleepon: “Thank you for your response and for your kind words. How about we provide you with the partial refunds and you don't have to return the device?”

15. My reply – in essence, are you serious? What should I do with a broken product and a “partial refund” - I sent a full page email with all details and kind words, again.
16. This is Sleepon's answer, short, rude and unbelievable:
Here are the details to return the package.
!important : all return package need to write down or remark #696 on it
return address : 44555 S Grimmer Blvd,Fremont,CA,94538,USA Recipients：Kandy Poon- kuniao696 Tel：4086605573

There you have it. Be the judge.
FYI the responder operates in the Asian time zone only, telling from the timing of the replies.
Sleepon, I sincerely hope that “companies” like yours face their justice.
Stay away from this group or feel the pain.

Ordered online, never arrived and no way to contact except an automated mail that refers you to an unresponsive tracking link.

My honest review after six weeks with the product and the company.

The Data
The data provided by the Go2sleep SE is absolutely inaccurate and unreliable, rendering it useless for tracking sleep patterns. As compared to reputable trackers like the Oura Ring and Whoop, Go2sleep was consistently off on critical metrics, especially "deep sleep" and "heart rate" numbers. Users cannot trust the data generated by this product for making informed decisions about their sleep health.

The App
a. The Go2sleep SE app is plagued with flaws, bugs, and an overall lack of user-friendliness. It fails to provide a seamless experience for users, making it frustrating and cumbersome to navigate. Basic functionalities frequently encounter errors, undermining the purpose of using a sleep tracker in the first place.
b. The data synchronization process is unreliable and often incomplete. Users face difficulties in accessing and analyzing their sleep data due to syncing errors, which defeats the purpose of investing in a sleep tracking device.

The Product
a. The flight mode feature of Go2sleep SE is ridden with errors and simply does not work as intended. This glaring flaw compromises the device's functionality and reliability during sleep when users need to switch off connectivity.
b. The rubber tip, a critical component of the product, is uncomfortable and falls off frequently during sleep, leading to disruptions in data collection and user experience. This significant flaw in the design hampers the product's overall effectiveness.
c. It is disappointing to learn that the rubber tip for Go2sleep SE costs significantly more than its production cost (less than around 1 USD!), raising concerns about the company's pricing practices and value proposition for customers.

The Customer Service
a. SLEEPON's customer service unfortunately is entirely incapable and lacks the expertise to address users' concerns adequately. Responses are generic, often limited to "how can I help," demonstrating a lack of understanding of users' specific issues and needs.
b. The customer service team's unresponsiveness compounds the frustration experienced by users facing product issues. Lack of timely and effective support leaves customers feeling neglected and unsupported.

Conclusion
a. Go2sleep SE comes across as a cheap knock-off of legitimate sleep trackers available in the market. It fails to match the performance and reliability of established competitors, making it an inadequate investment for users seeking accurate sleep data.
b. Considering the inaccuracies in the data, numerous bugs in the app, and the uncomfortable product design, Go2sleep SE is simply not worth the money it demands from customers. The shortcomings overshadow any potential benefits it claims to offer.
c. Overall, using Go2sleep SE is not an enjoyable experience, and the product's lack of reliability and functionality raise serious doubts about its effectiveness as a sleep tracking solution.

a.Save your money and look for alternatives with proven track records and reliable products. There are reputable sleep trackers in the market that provide accurate data, seamless app experiences, and responsive customer service, which will be a much better investment for your sleep health journey. Avoid the disappointment and frustration associated with Go2sleep SE by choosing a more established and dependable product.

ATTENTION:
SLEEPON does not tolerate honest reviews – on their website, they filter, censor and optimize their appearance to convey a different reality about their flawed product.