Skypostal Anmeldelser 

Es una negligencia total. Son mentirosos colocando el estado del envío. En mi caso nunca han venido a la dirección de entrega y cuando consulto el estado de mi envio dicen haberlo enviado lo cual es falso pues NUNCA HAN VENIDO. No tienen número de contacto en Colombia, los correos no los contestan, NO RECOMIENDO PARA NADA ESTA "EMPRESA" No entiendo por qué Amazon permite estás NEGLIGENCIAS.

The company does not deliver outside the San Jose, Costa Rica greater metropolitan area. The delivery address was 4.5 hours outside of this area. When requested to advance shipment to an outside in country delivery agent like the postal service, they said they cannot. We sent a relative to recover the package in the San Jose area. We were asked to provide letter of auth and id of recipient and person recovering package. When relation arrived, they were interrogated and asked where package from, what was in it, what is DUA number. All requirements that were not listed when a request was made for 3rd party pickup. Seems like very intentional obfuscation. Will never use, recommend work with. 0 stars. Finally package had to canceled due to inability, inflexible policy and poor service.

Envios extremadamente retrasados, duran hasta mas del triple de tiempo que otras mensajerias mas eficientes.

Astoundingly pathetic. Apparently, the Shopify app has been successful with uploading the data from Shopify to their portal using a CSV file. This is their first attempt to natively integrate it with Shopify.

For starters, you have a lady (a VP) that reaches out to you regarding introduction to the app without specifics which you are told the person (a Manager) will fill you in. So, the VP cannot even answer if live rates would show in Shopify or not as apparently, they truly don't know the app features. Ditto with the Manager as they are thoroughly familiar with the file upload version of the app but, not this one.

Mind you, no one informed me that I was going to be their first install and a test-case! They outsource the implementation to Itembase. That was another disaster. Two calls, no follow up. Then, IB says they need Skypostal (SP) integration team involved. Skypostal integration team asks for information that I have spent considerable time providing to IB during our calls. "Try this, try that," helping them with all their trial and error efforts. I asked IB if they had not in fact tested the app. They were honest enough to tell me that they had only done sandbox simulations. Not real world tests!

Then, SP team drops the ball because they didn't get all the information they needed. Back to me writing to the VP, copy Manager, no response. Follow up and am told that SP team is waiting for information to be updated in their ticket. WELL! Get the information from your IB implementation team! Nope. They expected me to provide it.

All this after I informed them up front that I had ad campaigns in 5 LATAM countries waiting to be run based on getting their app/shipping solution going. That, apparently didn't register with them. Or, they didn't care.

It is difficult to track who is responsible for what - VP or Manager or IB or SP. Until they have the app fully tested in real world and with multiple implementations, stay away!

Terrible service!!! Amazon order was lost, SkyPostal tried to blame me, impossible to reach customer service for SkyPostal to resolve the issue.
Thank goodness for Amazon customer service they refunded my money no questions asked. I have requested that Amazon never use this service for my orders ever again.

retrasos en las aduanas, problemas de actualización en su rastreador de envíos y tiempos de respuesta lentos por parte de su área de atención

Terrible service, Ordered from amazon a month prior and they told me my package was missing the day before christmas after being told It was here. Embarrassing, If you get this carrier do not trust it!!

Bought from amazon usa to deliver in Brazil.
Pack was released from local customs and managed by skypostal.
Waiting a MONTH since customs clearance and still waiting.
I don't understand how Amazon choose this crap to manage deliveries abroad.

Llevo más de 21 desde que pedí y más de 3 días esperando que SkyPostal pague los tributos aduaneros de un pedido de Amazon que ya debería haber sido entregado hace tiempo según le fecha de Amazon.

Para colmo, el portal oficial ya indica que se están generando intereses por demora, lo que significa que ni siquiera han cumplido con su obligación básica.
Y como viene el fin de semana, sé perfectamente que no harán nada más por al menos dos días, porque si entre semana no mueven un dedo, menos lo harán el sábado o domingo. Así que seguro que ni dios sabrá cuantos eclipses lunares laborables más se vayan a tardar después de eso.

Lo peor es que Amazon ya los contactó y aun así no se han dignado a pagar.
El tracking de su web no se actualiza hace semanas, nadie responde correos, y no hay forma de hablar con atención al cliente.

La diferencia con DHL es abismal:
Con DHL, aduana toma máximo 1 o 2 días, siempre te avisan por WhatsApp o correo, y cumplen las fechas de entrega al minuto.
SkyPostal, en cambio, parece una empresa sin control, sin transparencia y sin respeto por el cliente.

Si pudiera darles 0 estrellas, lo haría.
Ojalá Amazon deje de usar SkyPostal en Ecuador, porque arruinan la experiencia de compra y hacen quedar mal a una empresa seria.

I ordered from Amazon while in Peru. It was supposed to arrive on July 8 2025. Today July 9, tracking said latest update now July 13. I checked tracking and it said it arrived on July 3 in Lima with no other info. I searched for contact info on this company and sent an email to Miami written in English. The woman with an Irish first name responded in Spanish. Obviously she new my name was Steve but refused to use English when communicating. She informed that it was held up in customs since July 3 and that they needed a copy of my passport. I sent the passport photo immediately and told me it would be at least another 4 days. This company had no plans on telling me about the problem until/unless I contacted them. The are the courier company that handles Peru for Amazon. DO NOT BUY ANYTHING FROM AMAZON IF IT IS GOING TO PERU. Skypostal will not inform you of any problems. I suspect that it was not a customs problem at all because one box arrived and the other did not. My box is most likely wrapped in birthday wrapping paper in the house of some employee. We will see. I will update this review after my shipment gets permanently lost. This review is going directly to amazon and YouTube. Amazon clearly needs to terminate Skypostal.
Update July 11. Amazon said they will refund me tomorrow. Great. Amazon can eat $500. That will piss amazon off enough to terminate Skypostal. Heads will roll.