Skycards.eu Anmeldelser 157

Everything happened exactly as they said it would, helpline answered my questions and all is working fine.

Oli helped me very good!
good service, fast service!

I bought a Now TV box and VPN router and subscribe to their VPN sevice. Easy to set up and use and now I have IPlayer (etc) and Now TV. Minor issues with subscription to Now TV as they are impossible to contact, unlike Skycards who answer the phone and are unfailingly helpful and charming. Highly recommended.

I received my item within two days and happy with it.

Got an instant reply from Oli, told me exactly what it says on the tin, my order is on its way, Thank you, Regards Alan-

Living in France, I lost all streaming services to my devices (including AppleTV) on the 31st of December and tried various software VPN's to no avail. I contacted Skycards.eu who sent out a hardware solution and immediately 'normal' returned. Brilliant service, thank you.

I just had Oli helping me. It was quick and efficient

Just chatted with Oli, very comprehensive and informative. Thanks Oli

Oli contact with me asking me if i had a question and actually i had. He was very helpful with what i wanted to ask.

We have used Skycards.eu for a long time now and service has always been good and any problems soon sorted

I just purchased the router and waiting to receive it in Mauritius. I was getting help from Oli who was very helpful to answer my million questions. I will write update once I connect to my favorite channels.

The customer support gave me all infos i needed to make my choice :)

I live in South Italy and needed advice on Skycards Eu, so I am able to watch sky sports. I already have a Now TV stick but no luck in watching anything. I spoke to Oli , who was very helpful and explained exactly what I needed and how to order on line.
A very quick and easy solution, with expert help.
Would recommend to anyone.

I have been dealing with Tom at Skycards only recently, firstly back last year when my current provider fell foul of the SKY crackdown on non UK cards. Tom got me back up and running quite quickly; some delays with the cards due to demand at the time. Always prompt albeit short email communication.
Now I have upgraded to SKY Q. I have this in my UK flat and find it probably the best TV product I have ever come across. Unfortunately first box was faulty so I sent it back and within a week the replacement was here. All up and running now and very satisfied with the whole set up.
I realise this set up is not cheap compared to UK subscription but this is not the UK and I am just really pleased to have now SKY Q in 3 different rooms with the additional mini boxes.
I realise also setting up SKY Q can be a bit daunting because you need to get it right so if anyone is having challenges drop me a line.
A very happy customer here!

I am unable to watch Skygo for three days now.
I have been trying to contact them in different ways and I have yet to receive a reply. I am paying a monthly subscription and am unable to use the service. Very dissatisfied.

------------------------
Update:

After having written this review, I received an email from the skycards team (as can be read further below)

I have tried to contact "Sky" since Saturday (phone/email and chat) to solve the problem. The problems started on before then.

As it turns out, I get an email from Sky this morning saying that they cannot find my customer details on their system. They are also unable to reach me on my european phone number as they do not have access. Once I finally got in touch with a Sky technician he said that watching Skygo independently in Europe is not possible. You have to have a Sky membership through which Skygo (considered a holiday service available only for +/-30 days outside of the UK or ROI) is made available.
He furthermore pointed out that Sky customers only receive @sky.com email addresses when they are registered on their system as well as an ID number.
Lastly, he explained that Sky only has local franchises is DE/CH/IT and AU adapting the content to the local area.
In short: Obtaining any Sky membership outside of the above mentioned countries is not possible as I am currently writing. UK content cannot be watched outside of the UK or Ireland through official sky channels when registering from outside of these countries.

Meanwhile I still did not receive a reply from skycards until I wrote this review. Followingly, I am being threatened that I am dishonest and should reconsider my review otherwise they consider cancelling my account!?.... PLease read my email conversation below:

The response received today @1:03 PM just after I posted my first review on trustpilot: "Have you just left a very untruthful Trustpilot review? You’ve sent two emails to us both within the last half an hour. Please have a think about correcting the trustpilot with a more honest reflection of our service. Our internet team will look into the issues, Resolve them and then respond to you. Alternatively if you are unhappy with the service and would like to continue to leave the dishonest review it might be best if we cancel this down for you. Thanks Skycards.eu team"

My reply @4:37 PM: "I am paying for a service that is not working. I have tried to contact you via the website as well as via email. It is advisable that you be upfront and honest with me and tell me what the problem is and how we can solve this. Your response to this makes me very uncomfortable and I hope i am dealing with honest people. Please advise on the problem and solution"

In return I get @5:11 PM: "It is a very easy resolution. We just resend signals and ask you to reboot your device. We have however at this stage cancelled your account and you will not be charged any further. I’m sure you’ll find another supplier who will respond on a Sunday evening"

To conclude: Skycards.eu has nothing to do with Sky.com. Hence, the various ways in which we have tried to contact "Sky".

The actual Sky technicien I have spoken to this morning explained to me that this is a third party and not actual Sky. From his side he has red flagged them.

I hope this review is useful in case anyone considers buying through skycards.eu.
Pls verify the contact details given on sky.com and confirm where/what and how they broadcast.

Got good support from Oli. Needed some help and he helped me with all the answers.

Great helpline chat. Very useful information given. Hope to start using their products very soon.

I got to this site by recommendation and can only recommend it again. Placed my order which was despatched immediately and received the next day. Equipment came with easy instructions and worked immediately. I did not even have to change a plug or hunt for a UK to EU adapter.

Oli gave great support and advice for me on how to watch UK sports whilst in France.