Skycards.eu Anmeldelser 157

I honestly think these guys have the best customer service of any company I have ever dealt with.

The service is great, and whenever I have an issue I send them an email and usually receive a response in minutes! And a solution too.

I really can't rate them highly enough, if you are in the market for this kind of service I really recommend you give them a try.

I have a place in the French alps,fed up with now non existent freeviewchannels and no reception in poor weather.
Took the plunge with skycards eu and they were SO helpful on advice and questions and my router and stream box arrived within 3 days .
What would be SO USEFUL and a really hepful tip for Skycard eu is to make clear on their site ,ahead of your purchase , that to set up, they will include an ethernet cable that you need to connect to your home router , BUT to check your own home router HAS an ethernet port .
If so ,you are 100%ready to go. If not , as was in my instance ( and that i didnt know in advance a linking ethernet cable is required ) it would have avoided slight disappointment when receiving and finding this out for myself , and so couldnt set up their kit and get going straight away .
I had a 3rd Gen Skylink router which has no port to connect the ethernet, had to call Skycards eu querying the issue , who were very heplful ,then had to find and buy a Skylink adaptor with a port for circa £20 and then it was 5 mins to set it all up.
Now all done , i am delighted with how easy it all was it was so simple !!!!!

The service of skycard.eu is excellent but sky-tv on it's own is battling their own demons. If you are unlucky after some time, they will permanently deactivate your Skybox. (This happened to us just out of the blue). If this happens outside the warranty period you are out of luck and you need to replace your skybox and have to re-pay for it. The same can happen with your viewing card. This became so annoying after a while, we decided to just keep renting the VPN router but no longer remain a sky customer.

Simple ordering system, great response via email and phone.
Equipment easy to setup, all preconfigured.
Delivery experience not great with UPS, notifcation on tracking "incorrect address" when it was correct. took 2 goes of chasing up to arrange redelivery with UPS. then came straight away.
could have had an explanation.
overall great.
Simon.

I have been impressed with the reactivity speed of the Skycards team. I have been using their services for at least 10 years now, and they have always responded quickly to any issues I may have had. The new stream services are very flexible, despite the very slight reduction in HD picture quality from the satellite viewing we were used to... I will try the UHD to compare. Skycards also offer competitive rates for the equipment, which is not to be sniffed at... Thanks go to their team. Regards Andrew

I spent a lot of time deliberating whether to order or not, the exchange rate sucked so made it seem expensive. But finally decided to order it. My equipment arrived a week later (might have arrived quicker, UPS got the package from UK to Canada in 3 days but took them longer to get it the final 50 miles) Nice thing was it worked right out of the box. I’ve only had Sky Stream for about a week but it just works and I’m loving it.Great having Sky sports again and to have some great UK entertainment to watch.

Tom and the team have been awesome and very patient when I was trying to decide and answering all my questions and when I wanted a channel pack added, I just emailed them and it was done in a couple of hours and even on a Saturday. I will definitely add another review when I’ve had it a few months.
But for now I’m impressed all round.

Excellent customer service. Our problem was solved within a few minutes with a couple of emails on a Saturday morning.

A great solution to a problem. Service ‘just worked’ which is just what one needs!
I had one minor niggle a while back which was very promptly rectified.

Like Joe, the previous reviewer, I am also a Forces veteran (RAF) - and rarely write reviews. This one is totally warranted - an excellent company with superb customer service and a great product. Easy to instal, miles better than needing a cumbersome and unsightly sat dish and an after sales service that never disappoints from a team of polite and knowledgeable people. I highly recommend this method of TV viewing to any expat. Thank you and I hope your business prospers......

Actually pleasantly surprised by how good it is, service was quick and easy. Missed my service whilst travelling and skycards helped me. Good service, recommended 👍 A+

Unfortunately, I am joining the one star reviews. And one star is too many. I have been fed a lot of lies, by the owner and when I decided to cancel there were more lies and threats to prevent me from quitting. For some reason the guy thinks that people who live overseas don’t know consumer laws. How arrogant.
Eventually I was partially refunded. He has kept £126 as a sweetener.

Overall I'm very happy with the service and the quality. It's just brilliant to have sky where I live. Having the proper sky stream box and experiencing the full quality of the display is very hard to beat.
This is a delight. Thank you
Paul

This is how a service should work. Delivery quality - check. Fast e-mail answers - check. Lighting speed shipping - check.

I have nothing but good things to say about Skycards. This service is a great value, and even for a non-tech person like myself, it is quite easy to setup. Reliable and fast. What else do you hope for?

Fantastic ' Service '
I Just Love The Service.
skycards.eu . Are The Best i wouldn't know where I be without them. I just Love the BBC IPLAYER . And to Say A Big Thanks to Tom And The Team At SkyCards.EU Company...I have been with Skycards for years Love it. Best wishes from Westport Ireland, Padraic.

Been a customer for 5 years while living abroad and loved it, great service and really quick to respond if we had questions, couldn’t recommend stronger if you need this service then this is the place to get it!!!

Really pleased with our new Sky Stream system. Fantastic that we can now receive Sky TV in Canada. I would like to feedback that Tom was informative and had patience with us to help with the queries we had.
My husband loves Formula 1 and Football, this service helps him keep in touch with his sports and I can watch the movies.
Delivery was very quick considering we are so far away. We were concerned about receiving it before Christmas but it arrived in 3 days by UPS and they had already arranged the import so we didn't pay any additional duties.
Overall a massive relief to receive our channels again, I would recommend their service to anyone.

Many years ago I bought a sky box and card for my satellite TV. I was highly impressed with the service I received and the fact that when I telephoned with a problem I was having it was actually answered be a real person and they were knowledgeable and sorted me out straight away. So when I decided to get a VPN router I went back to them. Again, excellent service. The emailed instructions were flawless and I was up and running in about 15 minutes. The VPN works with BBC iplayer and Britbox and has not dropped at all in the few days since I received it. I highly recommend this product and this company.

Ordered their VPN service and router: A-Z very poor experience.
1. You get a shipment from Amazon with the VPN router. I do not remember giving consent that they may order in my name from Amazon. Seems to be their way of getting around import taxes
2. You need to set up the service yourself and fiddle through the VPN router menu
3. The VPN service uses old and outdated vpn protocol: pptp - which explains why the connection is slow and insecure
4. I had a failed credit card payment. They asked me to update the details on their website which I did. I was then manually charged, which can only mean they openly store and handle my credit card information which is a violation of PCI regulations. A day later and the service is still blocked and they now claim they never received a payment. I have proof of their charge here.

In conclusion this seems like a poorly run organisation selling a dropship service from Amazon and have the customer self-install outdated services only to back this up by even worse service.

We’ve been using Skycards for over six years now. Bearing in mind that we’re based in rural France, we expected that our communications might be a little difficult. Far from it – we’ve been tremendously well supported. Even through the national rollout of fibre connection across France the set up has remained stable and effective. On the odd occasion that our VPN has acted up we’ve been fortunate that Josh is the one who’s picked up our service request – his speed of response and attention to detail are second to none. We listen smugly to friends who have difficulties with other providers and always take the opportunity to recommend Skycards. And we won’t stop! Thank you all.

In a world where many customer services are either abroad or working from home it is a delight to find a company at the top of their game and a support worker Josh who knows how to deal with non-technical customers such as myself. We live in France and required access to UK programmes.

Josh was in a word “ superb” ! Patient, informative and helpful. Plus he was contacting me at 10 pm in the evening.

He took me through all the steps to set up firstly a VPN network and then how to connect to NOW TV

Before I retired I was Marketing Director for a very large and well-known company

I know Customer Service at its best.

This was at the highest level possible!

Ian CHUBB