Skiltrak Anmeldelser 

skiltrak has been easy to get ahold of i had maria looking after me and anything i needed i was able to message her and get a response quickly to be able to fix what needed to be fixed or any issues i had

Extremely frustrating experience with communication and placement support

I am currently studying a Certificate III in Early Childhood Education and Care and my mandatory 160-hour placement is scheduled to commence on Monday, 14 September 2026.

Unfortunately, I am now only three days away from my scheduled placement commencement and I still have no schedule, no start time, no confirmation of whether I am expected to attend, and no clear information about what is happening with my placement.

My SkilTrak portal shows Oak Tree Early Learning Centres – West Pymble as my proposed workplace. It also clearly shows that my student signature and the Training Organisation signature have been completed, while the employer signature is still pending.

I have completed all of the required training and assessments through my college. The assessments were submitted and approved through Canvas. However, some certificates were never provided to me by the training organisation, even though I completed the relevant courses. The only certificate I received, my Child Safety Training certificate, was already submitted to SkilTrak.

Despite this, I have received inconsistent information about whether additional documents are required. I have contacted SkilTrak numerous times by email and telephone trying to clarify the situation. I have sent many emails and attempted to call, but I have either received no response or received different information depending on who I speak to.

I have also spoken to other students from my class, and most of them have already received support, completed their placement arrangements and can see their schedules in the SkilTrak app. In my case, I am only three days away from starting my mandatory placement and I still do not know when or whether I am supposed to attend.

This is extremely stressful because this placement is a mandatory part of my qualification, and delays can directly affect my ability to complete my required hours.

I am not asking for anything unreasonable. I simply need clear communication, confirmation of my placement status, and a clear explanation of what is still outstanding.

I hope SkilTrak takes this feedback seriously and improves communication and support for students who are relying on the platform to complete an important part of their education.

UPDATE – 11 September 2026

After publishing this review, SkillTrak responded publicly. Unfortunately, their response does not address the issues I raised.

I have repeatedly attempted to contact SkillTrak by phone and email and can provide evidence of these attempts. I only received a response after submitting this complaint and contacting multiple people and departments because I could not get a response through the normal communication channels.

I have also received inconsistent and conflicting information about the documents required for my placement. Different people have provided different explanations regarding my Police Check, WWCC, CPR and First Aid certificates.

I am actively trying to provide everything required. The issue has been the lack of clear information, delayed responses and difficulty contacting SkillTrak.

I also do not believe it is appropriate to simply shift responsibility to my training organisation. If students are required to have specific documents before being considered placement-ready, these requirements should be clearly communicated and checked in a timely manner.

My mandatory placement is due to commence on Monday, 14 September 2026, and this situation has created unnecessary stress and uncertainty that could have been avoided with proper communication.

Really indirect and confusing but overall fine

Took a very long to get things fixed on my profile to get started and extra long to contact my workplace providers

Skiltrak was able to find me a suitable placement option and provided adequate assistance. Working with Nico made the process easier.

Thank you SKILTRAK for doing your best in helping me find a work placement especially to Max who did his best, he is very profeesional, approachable, and diligent in helping me with every concert and support that I need.

My overall experience was good but I think they could work on their communication and they way the employees talk to the students. I experienced that the speak very fast and I sometimes struggled to understand them. My overall experience was good and Nico was very help full.

⭐⭐⭐⭐⭐

SkilTrak has been an outstanding placement provider to work with. Their team is professional, responsive, and genuinely committed to supporting both students and host organisations throughout the placement process. Communication is always clear, issues are handled promptly, and they go above and beyond to ensure placements are well matched and run smoothly.

Quick responses and excellent support from the team. Smooth communication throughout the process.

Some of their staff are arrogant and have alot of miscommunication. Too much late to respond and come with win-win solution. Having this attitude, they may lose the business.

I am deeply frustrated and disappointed with Skil Trak. This service has been a non-stop series of administrative failures, technical glitches, and a complete disregard for disability accommodation.
Critical Technology Failures: The platform simply does not work reliably. The desktop portal completely fails to load. On mobile, the app frequently blocks me from logging in at the start of my dealings with Skil Trak. When I can log in, the app displays completely incorrect workplace information.
Complete Disregard for Accessibility: Most alarmingly, Skil Trak completely ignores my physical needs. I am a wheelchair user, yet I am consistently matched with workplaces that are not wheelchair accessible. When I brought this up, I was dismissively told that my file "only acknowledges a disability" but does not explicitly mention a wheelchair—a glaring error on their part that creates unsafe and impossible working conditions.
Abysmal Customer Service and Deflectiveness: Trying to resolve these issues over the phone is impossible. I have been passed around to a rotating door of five different liasons, every single one of whom has made errors on my file. When I call to fix these mistakes, I am pushed from department to department, promised manager callbacks that never happen, or simply hung up on. If I ask for the name of the representative I am speaking with, they become defensive and demand to know "which department" I am calling from, rather than helping me as a client.
To top it off, I regularly receive automated emails claiming they "cannot contact me," despite the fact that I have been on the phone with them multiple times. Skil Trak is disorganized, inaccessible, and shows zero accountability.
Avoid this platform if you require reliable technology or basic human decency regarding disability accommodations.

If I could give no stars I would.
Extremely disappointing from start to (still not finished).
Mixed messages and communication is just terrible.
Weeks without communication at times and inability to confirm many details over possible placements.Have been to a possible employer twice only to find they do not offer placement or do not have anyone to sign off the placement.
These two appointments happened months apart and made me look like a complete idiot as I met the same manager twice.
Only this week received another message saying another placement organised with a different organisation only to log in and see it's the exact same place for the third time!Website does not work and the email system has all the incorrect dates of messages sent and received(why I wonder)?
I know of others on a group chat that are also extremely unhappy with skiltrak and the RTO who is sending us all to skiltrak!
Costs a lot of cash for zero service or competency!

The Silence here is breathtaking!

I had an extremely disappointing…
Really disappointing experience with this company worst communication from start no clear guidance no proper updates. everytime i followed up, i got different answers and there were constant delays.
After i paid for placement assistance, they barely responded and my calls went unanswered.. messages were ignored. I was honestly so stressed dealing with this. Even after multiple follow ups, no placement was provided at all, it feels like they just took the money and didn’t deliver.
Overall, very unprofessional and frustrating. i would never recommend it.

I found the course to be all based on aged care and was not as advertised. While informative the course and its structure covered the same ground repeatedly throughout.
Regards,
Daniel.

I’m incredibly grateful to Skiltrak for helping me to do my placement. The support and guidance I received throughout the course were exceptional. Zain was always there to help, he used to call me and get the feedback. Thanks to Zain, I now feel confident and prepared for this new chapter. Highly recommended.

Thank you for always following up and making all the process smooth.

Skilltrak was alright, I had multiple calls during times I told them I was unavailable and finally answered thinking something was wrong and it turned out they wanted a review and called me 3x during the day just to get me to leave a review lol. But besides that it was okay, my teacher and the skiltrak team didn’t really communicate well and I was stuck in the middle not knowing what was happening. I also wouldn’t recommend they work with open colleges as they are a scam. Search reddit on it and many others went through the same experience as me. Not sure if skilltrak was apart of them or know but still. Wasn’t the easiest thing either.

I had a very educational experience during my placement at Berwick Springs Hotel from November 2024 to February, all thanks to the support and guidance of Skiltrak. My coordinator Aaron was amazing—he helped me find a placement close to home and guided me every step of the way. At the hotel, I was trained and mentored by Chef Varuna, which made the experience even more valuable. I’m truly grateful to Skiltrak for making this journey possible.

My experience with Skiltrak was a great one as I had been looking for a centre to do my placement for a longtime but skiltrak was able to found me a place in less than one week. And they always called me to check how my placement journey was going and more.
Thank you Skiltrak❤️

Not recommended at all. If you want to waste your time and money, then go with Skiltrak — otherwise, stay away. Their staff are unprofessional and don’t seem to understand anything properly.
I’m a student enrolled in the Individual Support course, yet I’m repeatedly being placed in facilities where I’m expected to clean bathrooms and mop floors. These tasks have nothing to do with the actual skills I’m supposed to be learning for my qualification. It’s extremely frustrating and demoralizing.
I’ve raised my concerns, but nothing has changed. I am now planning to report both Skiltrak and my training provider to higher authorities, including the Australian Skills Quality Authority (ASQA). If necessary, I will take legal action. This kind of exploitation needs to stop.