Every single item that I got, mind you I ordered several, was extremely cheap materials and poor stitching. This is actually worse than SHEIN quality clothing- by a landslide! Also to return anything,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
ZERO STARS!! What an absolute scam! They’re basically a third-party website with NO control over anything you order through them. Once you’ve paid, good luck getting any real help or accountabi... Se mere
Virksomheden har svaret
Questo è un sito truffa articoli di qualità più che scadente hanno inviato articoli errati nn solo x il colore ma anche il modello completamente diverso.Anziche rimborsare e restituire l'articolo prop... Se mere
Virksomheden har svaret
First time ordering from Sister Party and wish I had read the review before doing so. Appears that they mock up outfits and then AI or photoshop them to improve appeal, once enough orders have been... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to SisterParty, where fashion meets fun! We are your go-to brand for all things trendy and fabulous.
Kontaktoplysninger
1,8
Under middel
356 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The clothings are beautiful
The clothings are beautiful and they did not fit me so i returned them. The return process was very well structured and professional. I would recommend the website for ladies that like classy, sexy and edgy outfits. Thank you.
8. september 2024
Uopfordret anmeldelse
sono molto satisfatta dei prodotti,i…
sono molto satisfatta dei prodotti,i vestittini sono bellissimi,e guando o incontrato il problema con le taglie che eranno piccoli loro mi sono venutti incontro e mi anno aiutato e rimborsato . sono una ditta seria , molto satisfata💋💋🥰🥰
30. august 2024
Uopfordret anmeldelse
I’m very disappointed in the outfit I…
I’m very disappointed in the outfit I bought for my wife. We don’t have the rest yet as it was sent in multiple orders. We bought four outfits. If the first one is anything to judge by then it’s not looking good. If it’s below what’s ever timed we will be asking for a full refund as is my right by Australian consumer law. I’m sick of companies sending out articles that don’t match what is advertised. In response to your reply. I checked my email. Trash spam the entire thing. You didn’t send me a response. It’s just a ploy to try and get some credit back. However by lying you are simply making things worse.
31. august 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Dear Jared,
Please accept my sincere apology for any frustration you might experience with the items received. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the other 2 items had been shipped and the parcel is in transit. It can be tracked at https://www.yuntrack.com/parcelTracking?id=YT2424021236037725
For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox.
Best regards,
Sissterparty Team
complaint@sisterparty.com
Just like the images online …
I ordered multiple dresses and cannot be more happy with the quality fit, and materials of all of them
1. august 2024
Uopfordret anmeldelse
Obsessed!
This brand is great with their customer service and this is now my 3 rd time buying from them and I love every single piece I receive and get so many compliments everywhere I go!
13. juli 2024
Uopfordret anmeldelse
Full refund
I recently wrote a review of this company following the delivery of a play suit that was nothing like the one ordered. I gave it 1 star at that point. Following a refund offer of £15.00 from sister party I wrote a very strongly worded email and received a full refund. If your not happy with your purchase, please do not accept a partial refund thinking it’s better than other. You’re entitled to receive EXACTLY what you ordered. I have given them 2 stars now which is for the refund received but I would not give them a higher score because the company offered a ridiculous refund amount instead of taking responsibility for a substandard product. Original price was £45,00 so £15.00 refund was insulting. The playsuit advertised was NOTHING like the one received. So I’m grateful for the full refund but would not recommend you buy from this seller.
21. august 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Hello,
Thank you for updating us on the resolution of your issue. Though the partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration, (It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical), it's crucial for us to ensure customer satisfaction.
We understand your dissatisfaction with the discrepancy between the advertised product and what you received, as well as the initial refund offer. We want to assure you that we take customer feedback seriously and are taking steps to prevent similar issues in the future. If you choose to shop with us again, please let us know if you have any concerns, and we will work diligently to address them.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. We appreciate your time and hope you have a pleasant day ahead.
Customer Complaint Team
complaint@sisterparty.com
My favorite clothing site!
This was my first time shopping here so I only purchased 3 items to see how they would turn out first....IM OBSESSED!!iv gotten so many compliments I feel sexy in every look and iv already placed another order!
18. maj 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
We're absolutely delighted to hear about your wonderful experience with us! It's fantastic that you're obsessed with your items and feeling great in them. Thank you for your repeat order and for sharing your positive feedback. Enjoy your new purchases, and we look forward to serving you again soon! If you have any follow-up queries, please feel free to contact us. 💗
Not received
Ordered 5 th July still not received items, have sent 2 emails with no communication back.
12. august 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Dear Michelle,
We are deeply sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.
Regarding the reply, it is verified that the support team's CSR has responded to your email within 24 hours of receiving. If you didn't see it, we suggest you check your spam folder. Alternatively, you can escalate the matter to our customer complaint team at complaint@sisterparty.com.
Kind regards,
Customer Complaint Team
complaint@sisterparty.com
Bad quality items, good quality customer service
I ordered 4 dresses for a holiday to Ibiza, unfortunately, although I ordered them 3 weeks prior to going on holiday, they didn't arrive in time and four dresses were shipped out in three packages. Two arrived when I was on holiday and the following two arrive separately 1 week after I got back. Shipping is SLOW.
When I opened the dresses the quality wasn't great. See-through, bad stitching and also one, I couldn't even figure out HOW to get the top half one to cover me. I did reach out to customer service and they were great, they offered a 65% refund and I didn't have to return the items. I'm in the UK and returning the items would have cost more than the 35% of the total I had to lose.
If you're in the UK, don't order from them as returning is a waste of money and free returns are NOT available. Clothing, I'd give 1 star, but customer service I'd give 4 stars.
It's just a shame I will not be wearing any of the dresses and I've in fact lost out on £35 in all.
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Dear Carrie Mason,
Thank you for taking the time to share your feedback on your recent purchase from us. We are sorry to learn that the quality of the dress did not meet your expectations and that the delay in shipping caused inconvenience to your holiday plans. We understand the importance of receiving items on time, especially on special occasions, and we apologize for the late delivery of your order.
Thank you for your kind words about our customer service team. They are committed to ensuring that all our customers are treated with the utmost care and respect, and it is heartening to know that they can help you in a satisfying way.
Regarding the quality of your clothes, we are disappointed to learn that they are not up to our usual standards. We strive to provide high quality products to our customers, but in this case we seem to have fallen short. We are pleased that our customer service is able to provide you with a 65% refund.
If there is anything else we can help you with, or if you have any other questions, please don't hesitate to contact us. We hope to regain your trust in the future and ensure that your shopping experience with us is a positive one.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
Worse online store ever
Worse online store ever. I ordered a dress for $34 plus $9.99 shipping it was so see through and bad quality. I asked for return info and they told me they would only refund me $14 and I would also need to pay my own shipping. The other option was they would give me a store credit of $18. On the website it state nothing about this return policy. PLEASE DO NOT SHOP HERE!!!
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Dear Paula,
First and foremost, please accept our sincere apologies for any frustration you may have experienced with our return process. The 30% refund offer was intended as an alternative option for those who find returns impractical. We're truly sorry if it came across as confusing or if it seemed we were unwilling to provide a full refund. Rest assured, we do also offer full refunds after customers return the product.
In our commitment to rectify the situation and regain your trust, we have reached out via our exclusive email (complaint@sisterparty.com) to discuss a workable solution. We kindly ask you to check your inbox and respond at your earliest convenience.
Once again, please accept our sincerest apologies. If you have any further questions, please feel free to contact us at the address provided.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
I got this white dress and I long it’s…
I got this white dress and I long it’s so adorable and I got so many questions and compliments ❤️ very good quality and gonna get more and more dress for sure✨
25. juli 2024
Uopfordret anmeldelse
Nefasto
Hace más de un mes que hice mi pedido y hasta la fecha no tengo ninguna modificación de ningún tipo, tan solo "awaiting shipment" y como bien he leído en otros comentarios, no es una página barata.
No lo recomiendo en absoluto.
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Queridos clientes,
Nos disculpamos por el retraso en el envío de su pedido anticipado. Descubrimos que el artículo que ordenó es un artículo de pedido anticipado, como se indica en el nombre del producto. Los artículos de pedido anticipado se enviarán más tarde que los artículos en stock. Le recomendamos que se comunique con nuestro servicio de atención al cliente primero para consultar sobre su pedido.
Después de verificar, descubrí que el paquete que solicitó se envió ayer.
Número de seguimiento: YT2421821236063153
Sitios de seguimiento:
https://www.17track.net/en#nums
https://www.track718.us/en
Una vez más, nos disculpamos por cualquier inconveniente, el tiempo total de espera por parte del cliente suele ser de 1 a 3 semanas una vez que el pedido se envía desde el almacén.
Si tiene alguna pregunta de seguimiento, no dude en contactarnos en la dirección a continuación.
saludo,
Customer Complaint Team
complaint@sisterparty.com
Do not order anything from this…
Do not order anything from this company!
I ordered on June 25th, on July 9th ALMOST TWO WEEKS LATER my order was apparently finally shipped.
July 30th I received my order incomplete, with the top missing from the skirt set!
I’ve been dealing with their “support” who only wants to refund me 50% or give me a discount code! How ridiculous is that???? They’re sending me an incomplete order and refuse to refund me for it or simply send the missing piece, but offer me a discount to reorder!
I’ll have my bank dispute this. And I’ll make sure to review them on all channels accordingly to my crappy experience.
I have screenshots of the whole email conversation with the “support” of this company, I don’t know how to include them here in my review, but I’ll include them on my google review. The order was for “Anna-Regina” in Washington DC, my name here on this review page is a different one for privacy reasons.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Hello,
We are truly sorry for the inconvenience and frustration you've experienced with your recent order. It's clear that we've fallen short of our commitment to provide excellent service and a complete product. We understand how disappointing it must have been to receive your set incomplete, and we apologize thatthe CSR didn't address it to yoru satisfaction.
To make things right, we are not only addressing the issue with your order but also taking steps to ensure this doesn't happen again. We are currently processing a shipment to send you the missing top of the skirt set, and it should reach you shortly. We want to reassure you that we value your satisfaction and are taking this matter very seriously.
We appreciate your patience and understanding as we work to resolve this issue. If there's anything further we can assist you with, please don't hesitate to contact us. We are here to help and hope to have the opportunity to serve you better in the future.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
Sister Party is Excellent!
I have ordered lots of clothes off of sisterparty before! They are absolutely stunning, amazing for price and good customer service! I definitely reccomend looking on Sister Party if you’re looking for your next holiday, rave, glam or even everyday outfit!
30. juli 2024
Uopfordret anmeldelse
My order no coming to address.
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Hello,
If you have any questions regarding your order, kindly email us directly at the address given. We will be responding on the next business day.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Customer Complaint Team
complaint@sisterparty.com
The worst company Iv ever ordered from!
The worst company Iv ever ordered from!
Ordered 2 months ago, 1 item arrived and does not look anything like the picture, material is very cheap!
You’re better off ordering from shein or Temu!
I ordered 3 dresses £40 each! One arrived and no reply from the company at all!
Tried emailing Facebook and instagram and nothing!
Iv basically been robbed for £120!!!!
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Hello,
Whether it's Facebook or Instagram, our response timeframe is always 24 hours. Our support team is a dedicated and prompt customer service team that keeps working very well throughout workdays and even weekends. If you didn't receive a response, please consider the possibility that you didn't reach out to the correct account or your message didn't get through.
Apart from live chat on other apps, we can also be contacted via email at support@sisterparty.com and complaint@sisterparty.com. Both channels's CS representatives are also required to make a response within one business day. So you can email us if live chat doesn't work out.
More importantly, we checked your ID on our system, and strangely, there was no order under the name of "Laurel Francis". And there was no order that is 120 GBP under "Laurel" or "Francis". Therefore, we wonder if your order was indeed placed on Sisterparty.
Please give us your order ID, which is a number beginning with SP, so that we can contact you and deal with your order.
Regards,
Customer Complaint Team
complaint@sisterparty.com
This page is a joke
This page is a joke! Their product are so low quality! They don’t look even close as in the picture. They take forever to arrive . Come form china . And then say the return is in between 30 days . But you have to wait for them to answer a email that off course they never replay to . So it make it impossible for people to return .. I but 15 dresses and from all the pieces I probably like 2, I want to return but not answer. Don’t buy anything there.
No good at all.
I guess they won’t answer the email or at least not in the next 30 days so I can’t return it .
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Hello,
I apologize for any frustration you might experience with the quality of the items. However, I would like to clarify that we have a dedicated and prompt customer service department that can respond to customers's emails within 24 hours. Though at the weekend it might be delayed a little bit, our response is always in a timely manner. If you have waited for a response for more than one business day, please consider that your emails didn't get through.
I noticed that there was no email from your order address in our inbox. If you used it to contact us, please know that it might have not gone through. For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Customer Complaint Team
complaint@sisterparty.com
First time ordering from sisterparty… Highly recommend
First time ordering from sisterparty and I'm extremely happy with my dress, fantastic quality and true to size. I was worried it wasn't going to come in time for my festival so I emailed customer service and the communication was very quick
8. juli 2024
Uopfordret anmeldelse
Clothing is absolutely terrible cheap…
Clothing is absolutely terrible cheap trash quality never been as disappointed in my life!
6. juli 2024
Uopfordret anmeldelse
Besvarelse fra Sisterparty
Dear customer,
First of all, we would like to express our deep apologies. We value your feedback and are very sorry for the quality issues you have experienced.
In order to be able to better understand the situation and provide you with a solution, we require your order number for further investigation and processing. Please provide your order number through the background or email below, and our customer service team will contact you as soon as possible to ensure that your satisfaction is properly handled.
We apologize again for the inconvenience and thank you for your understanding and support.
Customer Complaint Team
complaint@sisterparty.com
I love everything here😭 i ordered my…
I love everything here😭 i ordered my dress for my birthday and was amazing. A big thank you was absolutely lovely ❤️❤️
20. juni 2024
Uopfordret anmeldelse
Dette er Trustpilot
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