SimpleSwap Anmeldelser 

12/10
Everytime best Service an fast Exchange!

1 BTC frozen under endless “KYC review” – no swap, no refund

Our ministry used SimpleSwap to exchange 1 BTC into ZEC.
Order/transaction ID: 1d5huztets416x7u.

The BTC was successfully sent to the deposit address provided by SimpleSwap and confirmed on-chain. Only after they had received the funds did their site flag the transaction as “suspicious” and block the swap, citing “European AML/KYC directives” and an “automated risk prevention system.”

To “resolve” this, they required an extensive KYC process. I cooperated in full and, at their request, submitted:

Driver’s License – present legal name

Driver’s License – former legal name

Ministry formation documents

(3) wire transfer receipts from our ministry to Caleb & Brown via Wells Fargo (source of funds)

(3) receipts for transfers from Caleb & Brown back to our ministry

Despite providing all of this multiple times, SimpleSwap has:

Not completed the swap, and

Not returned the original 1 BTC to any address I control.

Support keeps repeating that the transaction is “under review” for AML/KYC, but they do not provide a clear legal basis, a timeframe, or a concrete path to resolution. In practice, they now hold both our crypto and a full KYC pack on me and our ministry, with no outcome.

Separately, the UK Financial Conduct Authority (FCA) has published a warning about “Simple Swap / simpleswap.io” as an unauthorised firm that may be offering financial services in the UK without permission. Anyone can verify this directly on the FCA’s website. WHOA!??? STOP RIGHT HERE!!!! (And you are being asked to PROVE TO THEM who YOU are?!!!)

Based on my experience and the public information available, I would strongly caution anyone considering SimpleSwap. In my view, once they have your funds and your documents, you risk being stuck in an indefinite “KYC review” with no swap and no refund.

Before you send them anything, ask yourself:

– Am I prepared for my transaction to be frozen after they receive my coins?

– Am I comfortable handing over my most private identification documents to a company that may never complete the swap or send a refund?

If you believe you’ve been treated similarly, you can explore legal options. There are reputable blockchain-tracing and legal teams that can track where your crypto went and help you involve law enforcement in the relevant jurisdiction.

This review reflects my personal experience and opinions and is accurate to the best of my knowledge.

SCAM behavior — funds held for over a month despite full KYC

This service is acting like a scam.
They have been holding my funds for over a month with no resolution. I completed full KYC, passed all AML checks, and provided every possible document:
• invoices
• contracts
• statements
• photos
• videos
• proof of funds

Despite this, they keep sending the same copy-paste template replies:
“Your case is under review,”
“Please wait,”
and now
“Wait another 14 business days.”

They repeat this endlessly while refusing to give any concrete information, timelines, or explanation for why my funds are being blocked. This is not a real AML process — this is stalling and holding customer funds without any transparency.

Do NOT use this exchanger for large transactions.
They ignore emails, they do not communicate, and they clearly have no intention of resolving anything.
This platform behaves like a scam and should be avoided.

Silas was excellent in the customer service dept. I thought I lost my coins, and he helped retrieve them for me!

I created a swap between LTC for SOL and I had trouble tracking it. The team at Simple Swap went above and beyond in helping me to resolve this issue and track down the exchange. They were both quick and efficient and I’d definitely use them again, great job.
John R. ⭐️⭐️⭐️⭐️⭐️

Okay so far. everything gone thorugh smooth on Simplyswap. I was kinda expecting something to go wrong because that's how it usually goes with exchanges. Didn't have to reload or wait. I pickedup my coins, made the swap and completed it faster than i thought.

super smooth and self explanatory

I've used SimpleSwap a few times now to exchange different crypto coins, and I've been consistently impressed with the service. The platform is incredibly user-friendly—even for someone who's not super technical. I really like that you don't have to go through a long registration process; it just keeps things simple and quick.
The exchange rates are competitive, and the transactions are processed very fast. Every time I've used them, my coins have landed in my wallet exactly when they said they would, without any fuss or unexpected hold-ups. Their customer support is also top-notch, though I hardly ever needed to reach out.
If you're looking for a stress-free and reliable way to swap your crypto, I can definitely recommend SimpleSwap. They make the whole thing a breeze!

I’ve always used simple swap and i’ve never had one bad experience , first time ever was may 13th 2024

Used it mulitple times already to change small amounts of crypto and it worked very well. There was a problem one time but chat support sorted it out quickly. Recommended!

Always swift and accurate. Fully trustworthy.

Quick exchange, happened within 15 min, I was surprised how quick

Brilliant! service

My experience with simple swap it’s very good platform very easy to get your coins swap excellent I would suggest anyone to use this platform to swap your coins

Possibly the easiest way to swap crypto that I've ever used. Works great. Low fees.

Rapido y seguro. Buenos precios de swap.