Works great. ETC swaps take a bit longer than others, but overall I am very satisfied with the experience. I've noticed SS is slightly cheaper than changelly.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They dont have an automatic crypto sending system. I sent them the LTC for swap they received it, after 3 hours i contacted support, they are slow 14 hrs already passed and I still didnt received my x... Se mere
Virksomheden har svaret
My exchange "failed" due to a large unfavorable price movement while my deposit was confirming. I was glad that it did! But then I needed to email support for a refund. They responded quickly, and wer... Se mere
Virksomheden har svaret
support is awesome! made a mistake sending usdc instead of usdt, the team was quick in response, the coins were transferred to the right destinations
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
SimpleSwap is a self-custodial multi-source swap aggregator that helps users exchange crypto with more privacy and control, without comparing providers and routes themselves. It supports direct wallet-to-wallet swaps across 20+ liquidity providers and 2,800+ swappable assets, combining liquidity from well-known CEX and DEX sources under the hood.
Kontaktoplysninger
Ajeltake Road, Ajeltake Island, MH 96960, Majuro, Marshalløerne
- hello@simpleswap.io
- simpleswap.io
3,9
God
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They are holding my funds and refuse to…
They are holding my funds and refuse to explain why this happened! Terrible never imagined something like this happening…
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
In some cases, transactions may be delayed due to compliance or liquidity provider issues, and we always aim to communicate transparently. We apologize if this was not clear in your situation. To assist you further, we kindly ask that you provide your exchange ID or transaction reference directly to our support team so we can investigate and give you a detailed update.
Besvarelse fra SimpleSwap
Hello,
Thank you for your feedback
We truly appreciate your support and look forward to assisting you with many more swaps in the future
Refund, but in another wallet.
I made swap 300$ and the service made refund, but in another wallet. It is my first and last experience. Please, don't make my mistake:)
25. december 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
Refunds are processed according to the wallet details provided during the transaction. If there was any discrepancy, our support team can investigate and clarify what happened in your specific case. We kindly ask that you share your exchange ID or transaction reference directly with our support team so we can review the situation thoroughly and assist you further.
At 2a.m
At 2a.m. stumbled on an article about a promising altcoin. Without overthinking, I used SimpleSwap to get a small amount. The process was so fast that I was back in bed before the article's cooments loaded.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
Thank you for sharing your experience with us. We’re glad to hear that your swap was completed quickly and smoothly, and that the process was convenient for you.
⚠️ Scam
⚠️ Scam
⚠️ Avis très négatif – Attention, plateforme douteuse ! ⚠️
J’ai transféré 10 000 € en ETH sur leur wallet (référence : lg6geu450gnfgwm8) il y a plus de 90 jours et je n’ai toujours rien reçu.
Dès le jour même, j’ai réalisé tout le KYC demandé (selfie, pièce d’identité), puis j’ai fourni à plusieurs reprises tous les documents supplémentaires demandés : preuve de fonds, avis d’imposition, relevés bancaires, captures de wallet…
Malgré cela, chaque jour on me pose de nouvelles questions, on me fait tourner en rond, et mes fonds restent bloqués. J’ai tout fait correctement, respecté toutes leurs exigences, et pourtant je n’ai aucune solution ni date de remboursement.
Ces pratiques sont inacceptables : les clients ne devraient pas être laissés dans l’incertitude alors qu’ils ont fourni toutes les preuves nécessaires. Je vais saisir un avocat et alerter les autorités compétentes.
👉 Je déconseille fortement cette plateforme. Ce n’est pas un retard dû à des vérifications normales, mais une pratique abusive qui bloque des fonds de manière injustifiée.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
We are very sorry to hear about your experience and understand how frustrating it can be.
We can confirm that your case is under review, and our compliance team has been requesting documentation to meet regulatory requirements. We recognize that repeated requests may feel overwhelming, and we apologize for the inconvenience this has caused.
Unfortunately, certain processes depend on external regulatory checks, which can extend the timeline.
Besvarelse fra SimpleSwap
Hello,
We are very sorry to hear about your experience and regret that you feel this way
To assist you properly, we kindly ask that you provide your exchange ID or transaction details directly to our support team. This will allow us to investigate your case thoroughly and ensure that any issues are resolved as quickly as possible.
Very bad Platform.
Very bad Platform.
My Approx 50% funds were locked in this platform.
30. november 2025
Besvarelse fra SimpleSwap
Hello,
We regret the frustration regarding the exchange. We have investigated the situation, and we want to clarify that the verification process in some cases is a necessary security measure for our service. We require the completion of the identity verification to move forward with the refund. We follow these compliance procedures to ensure a safe environment for all users within our ecosystem.
At the moment as we can see you still not passed the KYC procedure.
Took a couple of mins to swap and…
Took a couple of mins to swap and receive my funds
2. december 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
Thank you for your feedback! We're glad to hear that your swap was quick and that you received your funds promptly. We appreciate you using our service!
Love this site more every time I use…
Love this site more every time I use it!!!!!!!!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello John,
Thank you for your review! We’re very glad to hear that you enjoy our service more and more each time you use it. We truly appreciate your support and will keep working to ensure your experience stays positive.
We’re happy to have you with us!
Easy to use and very fun to use
1. december 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello Charles,
Thank you for your kind feedback! We’re delighted to hear that you find our service easy and enjoyable to use. It’s always great to know our platform makes the experience smooth and fun for our users.
We look forward to assisting you again in the future!
Great service with great customer…
Great service with great customer support. Very fast as well!
30. november 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hi Ryan,
Thank you for your kind words! We’re happy to hear you enjoyed both the service and the support.
We appreciate you choosing SimpleSwap and hope to see you again soon!
Besvarelse fra SimpleSwap
Hi Todd,
Thank you for the feedback! We’re really glad you had a wonderful experience.
Hope to see you again soon!
Awesome utility!
I have never had a bad experience with this swap service. It has by far the most swaps available. I never use any other service unless the wallet I’m using performs the swap natively.
29. november 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
Thank you for your kind feedback! We’re glad to hear you’ve always had a great experience with our service and appreciate our wide range of swaps.
Your trust means a lot to us. If you ever need anything, we’re here to help!
Swaps take too long
Swaps take too long and they dont give you the amount the quote prior to the swap. BEWARE!
29. november 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello!
To help us investigate what happened, could you please provide your ticket ID and transaction hash (TXID)? With this information, we can review the situation and give you a clear update.
We sincerely regret the inconvenience and hope to resolve this for you.
love it!
I'm not very good with computer or crypto and simple swap has made my life so much better! The conversion rates are great and it's really easy to use. I wish all online interactions were like this service. Jem
29. november 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hi,
Thank you so much for your feedback!
Your kind words mean a lot to our team, and we’re glad the experience has been smooth and helpful.
If you ever need anything, feel free to reach out - we are always here for you and look forward to seeing you again!
yessssssssssssss
29. november 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
Thank you for your positive feedback. We will be glad to see you on our service again!
Simple swap is Fantastic
Simple swap is Fantastic! and easy to use.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
We're thrilled you shared your experience with our service. We look forward to seeing you again!
Simpleswap seized funds (180k) - Refunded ✅️
Simpleswap seized funds (180k).
Simpleswap was recommended as a 3rd party to perform a swap while using my non custodial wallet. The first two were processed without any issues which were 70k and 90k in USD.
The last transaction was not processed and I was asked to perform KYC. Surprisingly but I submitted and passed the KYC regardles, my funds were not released. I sent over 20 emails and their response from the support team lacked any meaningful update.
After a week I consulted Synthetichash.com, they did a free risk assessment check on my wallet and contacted the exchanger support team to provide their report. After a few days, I was contacted by Simpleswap that my swap was going to be refunded.
I was successfully sent back the value as at when I sent it, I lost some money but I'm even glad to get my money back.
Order ID c68ed771d182
27. september 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
Thank you for sharing your experience. We sincerely regret the inconvenience you faced with your exchange.
We understand how frustrating it can be when a transaction is delayed or requires additional verification. KYC checks are conducted in accordance with regulatory requirements and are intended to ensure the security of all users.
We appreciate your patience and understanding - we’re glad that your issue was successfully resolved. Your feedback helps us continuously improve the quality of our support and service.
Good website to swap coin
27. november 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
Thank you for your feedback! We’re glad to hear that SimpleSwap works well for your crypto swaps.
If you ever need anything - we’re always here to help, and we’ll be happy to see you again!
I love using this platform
I love using this platform! A++++
When will you guys have your own Token?
26. november 2025
Uopfordret anmeldelse
Besvarelse fra SimpleSwap
Hello,
Thank you so much for your wonderful feedback - we truly appreciate it! A++++ back to you!
As for launching our own token, we don't have such plans at the moment, but we’ll be sure to share any updates if this ever changes in the future.
Thanks for being with us!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.