SimpleSwap Anmeldelser 

Will only deal with simple swap. Am totally happy with them and Alex rocks everytime when there is an issue.

I completed a transaction on their sight and they said it was a phishing website when it wasn't. I was even told the lettering looked different on their own website.

Adress it was sent to: bc1qjjjcdthuyhymesfwrpff7dualajdje9xsc7akv)

My wallet 0xAbc58bD15F9A23Aa9Ed3A426d657eB921b174C05

Transaction hash:
2cc6a4c4b00d3f1cbc1bbb13163a19135a12e6c74fd496b703396ee0ea1dca6b

Support was awesome. I sent some tfuel to exchange for another coin. Although it got stuck, but Antony from support help me every step of way. Good platforms like SimpleSwap should be applauded. My problem was solved within 1-2 hours. Antony held my hand throughout the whole process.

UPDATED ON 07/05/2026

TITLE: UPDATE: Disregard their fake apology. Funds are still frozen and support went completely silent!
TEXT:
I am updating my previous review to warn the community. Do not be fooled by SimpleSwap’s automated public replies and apologies. They publicly reply to look good, but in reality, they have completely abandoned my case.
My legitimate funds have been frozen since May 20, 2026. On June 26, 2026, I provided an absolute technical reconciliation proving that their compliance desk was mistakenly analyzing operations on the wrong blockchain (confusing Ethereum with the native Crypto.com / Cronos network) and completely debunked their administrative mistakes. I also proved that out of 3 identical transactions of 200,000 CRO made on the same day, they processed one and arbitrarily blocked the other two (IDs: dkd3gqoay0j82qfj and rnaygg9u34s589tu).
Since I sent the definitive proof and exposed their technical incompetence a week ago, their support team went 100% silent. They refuse to reply to my emails, and they are unlawfully withholding my private property.
This is no longer a compliance review; it is an unlawful detention of assets. I have already notified Tangem (since the swap was made inside their app), and I am proceeding with formal regulatory and cybercrime reports against SimpleSwap. Release my funds immediately!
…

UPDATED ON 06/04/2026

Hello. Since my funds remain arbitrarily frozen despite providing a complete and verified legal KYC/AML dossier, I have made this case public to warn the community on the largest cryptocurrency forum in the world (reddit).

I await the immediate release of my assets.

…

UPDATED ON 06/02/2026

"I have already sent multiple emails, including full KYC documentation, source of funds, and on-chain proof of origin. The compliance team has gone completely silent since 29/05/2026. Asking me to 'send an email' here on Trustpilot is a stall tactic. Release my assets immediately."

…

"My exchanges failed within the Tangem wallet on May 20th. They received my CROs, the status says 'Exchange Failed', but they refused to return my money or respond to my emails. I want my refund urgently."

Exchange IDs:

ID: dkd3gqoay0j82qfj

Hash in: 0x2813275e543ae715301ec24ec49a92cb36e0a917fbbe851d8a706dcd7cb6b0fb

ID: rnaygg9u34s589tu

Hash in:
0xa7df7b2e7fe86fb87a165b97f545e7bd8e6ea77dabdefea676b073c211d41bc3

…

After SimpleSwap's response:

I already fulfilled your KYC request (SimpleSwap) on May 21, 2026.

I've already sent 56 emails to suporte and security, but you're no longer responding! The way you (SimpleSwap) treat your customers is deplorable!

I will be filing further complaints (with the partner where I made the transaction, on the transaction blockchain, regulatory agencies, etc.) because you (SimpleSwap) seem unwilling to honor the trades made.

…

UPDATED ON 05/26/2026

URGENT: FINAL NOTICE - KYC Compliance Fulfilled - Request for Immediate Release of Funds (Exchange IDs: dkd3gqoay0j82qfj e rnaygg9u34s589tu)

Hello! I'm still waiting for the completion of a swap that has been marked as finalized on the blockchain since May 20th.

I've already fulfilled all the requirements (KYC update, submission of cryptocurrency origin).

I already sent this message in the chat:

"I completed my KYC on May 21st, and my Trustpilot review was answered telling me to contact live chat. Please forward this immediately to the compliance team to release my refund."

I've already sent 58 emails and you (SimpleSwap) simply haven't finalized it and haven't updated me!

Could you please honor your work!

…

UPDATED ON 06/02/2026

"I have already sent multiple emails, including full KYC documentation, source of funds, and on-chain proof of origin. The compliance team has gone completely silent since 29/05/2026. Asking me to 'send an email' here on Trustpilot is a stall tactic. Release my assets immediately."

buenas tardes yo tengo un fondo en simpleswap yo no se como comprobarlo si realmente es o no es me llama una persona que para retirar los fondos a una billetera tengo que hacer un vinculo de dinero con mi banco no lo se si sera evrdad o mentira no me puedo fiar ya me han estafado con este mismo modos operandis no lo digo que sea lo mismo por eso hago esta reseña,espero repuesta por favor

although the customer service IS good they havent even returned my USDT to my wallet, i made an error when creating an exchange, contacted customer service, they have said "7 DAYS" and ill get a refund and yet nothing has hit my wallet

yes the customer service is responsible but their team hasnt retunred my funds

On March 30, 2026, I started an exchange. After sending my deposit, it was immediately stopped — “flagged by security system”. They forced me to complete KYC via SumSub link, which I did right away.
Since then, over 17 hours of delays and empty promises:

“We’ll escalate to senior colleagues”
“Case still under review”
“We apologize for the delay, will notify you soon”

No clear explanation, no timeline, no refund, no release of my money. Just generic copy-paste replies while my crypto stays frozen.
This is not a smooth “instant” swap service — it’s a classic funds-lock tactic under AML excuses. Many other users report the same nightmare on forums.
SimpleSwap takes your deposit fast but gives zero accountability afterward. Extremely poor support and zero transparency.
If you value control over your money, avoid SimpleSwap completely. My funds are still stuck and I have zero trust left in them.

I want to warn everyone about my experience with this platform. I have been waiting for a 6,600 USDT refund for over a month. Despite following every single request from their support team, including:

Verifying my identity

Submitting two separate videos of my wallet

Providing all required documentation

…I have received nothing. No refund, no explanation, and no real communication. I am being left completely in the dark.

They promised a refund within a month, but over 30 days later, I still do not have my money. This behavior is unacceptable and strongly resembles a scam.

If you value your funds, do not trust this platform. They are not transparent, do not honor their commitments, and leave customers helpless even after full compliance.

Consider this a serious warning before sending any money or crypto.

EDIT: Its been now 2 Month's without any clear answer and my money is frozen.

Thats smells like a big scam.

Edit: Next week later, no responses from support no money.

**Edit (6 months later):**

It has now been **6 months**, and my funds are still being held.

I have provided **everything** they asked for: completed KYC, bank statements, chat history with the buyer, proof of the sale, and all transaction documents. I have even sent the same documents **multiple times** because they kept claiming they hadn't received them.

Their pattern is always the same: they stop replying for a week, then come back asking for documents they have already had for months.

Another issue is that they apparently do not understand how time zones work.

They claimed my proof was invalid because the timestamp on my documents did not exactly match the transaction time. Of course it didn't—it was created in a different country with a different time zone. This is a completely normal and easily verifiable difference.

Instead of applying basic common sense, they keep rejecting valid evidence and continue wasting my time. After 6 months, it feels like delaying the process is their only goal.

After 6 months, SimpleSwap is still dragging this out. I have effectively lost **$7,000 USD**, and they clearly do not care. They just keep wasting my time by requesting the same proofs over and over again, despite already having them.

AVOID AVOID AVOID AVOID.

This service made an error with an exchange and despite being given multiple levels of verification kept circling my case through multiple advisors who took up thirty minutes to respond to each message.

Obviously, they were never planning on processing this exchange. The 'error' is a tick script that is devised to randomly cause a redirection in funds from the designated wallet to into a company wallet. The support staff take you in circles, hope you don't keep harassing them for the stolen money.

Merhaba anlamadığım bir soru var
Örneğin 0.1 bitcoini ethereum çeviri yapılır ben ise aradaki takas ücreti ödeyip Ethereum bakiyesini benim kendi cuzdanima Alicam doğrumu anladım acaba sizden haber bekliyorum teşekkürler

froze my funds, telling me to wait 30 days and literally not updating anything about this case

every chat is a different agent that repeats the same dumb sentences

This review concerns Exchange ID: 9kxmnxs6t4ieu2de.

I sent 4470.823077 XRP to SimpleSwap’s provided deposit address for an XRP → DAI exchange (expected ≈ 6893.90677715 DAI).
The transaction was successfully confirmed on-chain, and the funds are currently in SimpleSwap’s custody.

I then completed full KYC, which was verified.

I was initially told this issue would be resolved within ~24 hours. After that timeframe passed, SimpleSwap changed the terms and stated the review could now take up to 30 days, during which neither a refund nor an exchange would be processed.

When I explicitly requested either:

a refund of my own funds, or

execution of the exchange at current market rates,

SimpleSwap refused both.

While continuing to hold my funds, support suggested that I “contact the police to recover them.”
Yes — the company that currently has custody of the funds told the customer to call the police instead of returning the money.

Key facts:

Exchange ID: 9kxmnxs6t4ieu2de

Amount sent to SimpleSwap: 4470.823077 XRP

KYC: completed and verified

Funds custody: SimpleSwap

Refund: refused

Exchange: refused

Timeline: changed after the fact to “up to 30 days”

Support response: told to “contact the police”

“Compliance” is being used as a blanket excuse to retain customer funds with no accountability, no transparency, and no enforceable deadline. Once funds are sent, users lose control and support offers no meaningful resolution.

If you are not comfortable with your funds being held after deposit and being told to “wait or call the police,” do not use this service.

I strongly advise caution when using SimpleSwap.

I initiated an XRP → DAI exchange. My funds were deposited successfully to their address. The source address is clean and does not trigger any known AML or risk flags, yet the exchange was paused after they received my funds.

I was instructed to complete KYC, which I did immediately. After KYC was completed and verified, I was explicitly told I would receive an update within ~24 hours. I waited the full timeframe.

Only after that deadline passed did SimpleSwap change the terms and state that the review could now take up to 30 days — during which my funds are inaccessible.

At this point:

No exchange has been completed

No refund has been issued

My assets are being held without a clear or enforceable timeline

This raises serious concerns about the use of post-deposit KYC as a mechanism to retain custody of user funds. Once assets are sent, users lose all control, while SimpleSwap reserves the right to delay indefinitely.

There is also no transparency on whether held assets are exposed to market movement or exchanged at significantly worse rates during these delays — a practice that would be unacceptable if done by a regulated financial service.

Regardless of “compliance” wording, holding customer funds for weeks after KYC is completed, with shifting deadlines, is not reasonable.

If you value access to your funds and predictable execution, think very carefully before using this service.

scampilot aka trustpilot had the audacity to even remove my legitimate 5 star review i traded with this company again today and had a flawless experience the coins were swapped in minutes

KYC extortion, they will steal your transfer and never give back until you make full KYC. Again, they WILL NOT RETURN your money, like legitimate exchanges do. No reversals. Just use thorswap and be done with this scam. DONT send them your documents, this is not a legitimate regulated company - and they harvest it for a reason.
You might end up with debts you didnt know you have or who knows what else they will do with it.
Your stolen transfers can be a peanuts comparing to what they can do with your identity. This is not a regulated entity, it's a drawer in some office in Marshall Islands. Any legitimate company gives you time and then returns the deposit - they clearly said they not gonna do it.

sometimes the transfer take more than 15 mins...

i used their services multiple times and every time the exchange was successful. beware of multiple scam sites that try to mimic this site, they are phishing sites. the one with .io domain is genuine

It is scam don’t make the same mistake what I have done . I can’t withdraw my assets. It said need to deposit 300usdt more . scam app