The initial experience was great but things changed after the equipment arrived. Several certified used items arrived with issues including a coffee machine that has never worked, several weeks later,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Se mere
Virksomheden har svaret
There should be only 1 account manager per buyer….. only 1 point of contact. At the moment it seems that there is 1 account manager per supplier, if a buyer is purchasing from 3 different suppliers... Se mere
Virksomheden har svaret
The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations. The ma... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om SilverChef
Skrevet af virksomheden
SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.
Rent-Try-Buy 12-month rental agreements
Lease-to-Keep 2-to-5 year leases
Cashflow-friendly, low weekly payments
Flexibility to adapt equipment to your changing needs
Kontaktoplysninger
Park Tower, 20 Pidgeon Cl, 4101, West End, Australien
- 1800 337 153
- silverchef.com.au
3,7
Middel
242 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
would not even give one star
would not even give one star. After 15 years of doing business with SilverChef, I’m extremely disappointed with our recent experience.
Our latest application was declined with no meaningful explanation provided—even after we specifically requested the reason. For a long-term customer, that level of transparency should be a given.
I understand that lending criteria can change, but the complete lack of communication and disregard for a 15-year relationship is both frustrating and unprofessional.
Based on this experience, I would not consider them a reliable long-term business partner.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra SilverChef
Hi Ruth,
Thanks for taking the time to share your feedback.
Unfortunately, we haven’t been able to locate your account based on the information provided.
We’d love the opportunity to look into this further and assist you directly, so please reach out to us at marketing@silverchef.com.au
with more details.
Kind Regards,
The SilverChef team
Besvarelse fra SilverChef
Hi Wesley,
We are so happy to hear you've had an amazing experience with us! Thank you for taking the time to leave us a review.
Kind regards, SilverChef.
The initial experience was great but…
The initial experience was great but things changed after the equipment arrived. Several certified used items arrived with issues including a coffee machine that has never worked, several weeks later, we are still waiting for something to be done. Grill has heating problems, wrong salamander was sent, among other things. Cant get any help on the phone beacause the accounts department has blocked access until we make payment for items we cant use. No communication between the departments.
9. april 2026
Besvarelse fra SilverChef
Hi Karen,
Thank you for your feedback. We understand a member of our team has been in touch to work through a solution and outline next steps.
Kind Regards,
The SilverChef Team
Very smooth no problems at all
20. marts 2026
Besvarelse fra SilverChef
Hi Jocelyn,
We are so happy to hear you've had an amazing experience with us! Thank you for taking the time to leave us a review.
Kind regards,
SilverChef
Easy
Easy, transparent and usefull. More you use them they get better! Would recommend to everyone!
1. marts 2026
Besvarelse fra SilverChef
Hi Vedran,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
Besvarelse fra SilverChef
Hi Alireza,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
The ease of application and follow up…
The ease of application and follow up customer service. The guys at Premier catering where amazing to work with.
10. februar 2026
Besvarelse fra SilverChef
Hi Una,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
Manageable weekly rent for highly…
Manageable weekly rent for highly efficient equipment that serve the purpose, very satisfied
9. april 2026
Besvarelse fra SilverChef
Hi Hana,
Thank you for your 5 star review! We are very happy to hear you've had such a great experience.
All the best, SilverChef.
Worst customer service/ warranty…
Worst customer service/ warranty possible.
My ice cream machine broke down 7-8 days ago. Still not fixed. I keep calling them and everytime they say it will be fixed shortly. I had to shut down during easter.
9. april 2026
Besvarelse fra SilverChef
Hi Anirudh,
Thanks for taking the time to share your feedback.
Unfortunately, we haven’t been able to locate an Ice Machine under your account.
We’d love the opportunity to look into this further and assist you directly, so please reach out to us at marketing@silverchef.com.au
with more details.
Kind Regards,
The SilverChef team
Very quick and prompt service
9. april 2026
Besvarelse fra SilverChef
Hi Arthur,
Thank you for your 5 star review! We are very happy to hear you've had such a great experience.
All the best, SilverChef.
Besvarelse fra SilverChef
Hi Jaimee,
Thank you for your 5 star review! We are very happy to hear you've had such a great experience.
All the best, SilverChef.
Excellent service
Excellent service, have used silverchef many times and highly recommend
14. marts 2026
Besvarelse fra SilverChef
Hi Darren, thank you for the 5-star review. Look forward to continuing to support your business. Cheers, SilverChef.
Solution to the finance problem
I have been using silver chef services for over 5 years always amazing and great customer service
20. marts 2026
Besvarelse fra SilverChef
Hi Nav, it's a pleasure working with you and supporting your long term success. We appreciate your review! Thanks, SilverChef.
We have an ice machine that doesn’t…
We have an ice machine that doesn’t work good! It’s a huge impact to our business
27. marts 2026
Besvarelse fra SilverChef
Hi Abraham. Our team have been trying to reach you to arrange a callout. Please get in touch so we can assist. Kind regards, SilverChef.
From start to finish
From start to finish, I received great service and speedy delivery which was well organised and had training on top of it. Really appreciate the help from Peter Watson, super helpful!
12. februar 2026
Besvarelse fra SilverChef
Hi Lindsay. Thank you for your 5 star review! We are very happy to hear you've had such a great experience. All the best, SilverChef.
This company (now econolease)claims on…
This company (now econolease)claims on their website
"If you buy, we’ll give you back a rebate on all payments made, to put toward the purchase price."
This is not the case I am trying to buy out the equipment and now it is more expensive than when I originally purchased it this place is a total scam
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra SilverChef
Hi Eva. We appreciate your time leaving this review and provide us with the opportunity to look into this. We understand there may be some confusion in your buy out quote, and our team have reached out to discuss. Please reach out to marketing@silverchef.com.au if you have any further concerns. Kind regards, the team at SilverChef & EconoLease
It was a good equipment you all always…
It was a good equipment you all always provided for me but this time equipment was some problems such as not working properly about feet of stove top that was not adjustable well and protective of lubbers underneath of feet most of them and one of the stove elements was curved. There was no explanation on the product lists before I leased.
My plumber who will have an explanation about this issues with certificate to you soon.
3. marts 2026
Besvarelse fra SilverChef
Hi Junya. We appreciate your review. Our team have confirmed that they have been liaising with you on the equipment. Best wishes, SilverChef.
Staff member was great to work with
Staff member was great to work with, from start to finish.
9. februar 2026
Besvarelse fra SilverChef
Hi Angela, awesome to hear.
We're very happy we could support you.
Cheers, SilverChef.
There should be only 1 account manager…
There should be only 1 account manager per buyer….. only 1 point of contact.
At the moment it seems that there is 1 account manager per supplier, if a buyer is purchasing from 3 different suppliers then he may have to deal with 3 separate employees of Silver Chef.
This is both confusing and unnecessary.😊
6. januar 2026
Besvarelse fra SilverChef
Hi Vevek,
Thank you for taking the time to leave a review. We are always looking at ways to improve the customer experience.
Thanks,
The SilverChef Team
Besvarelse fra SilverChef
Hi Nhan, thank you so much for your review.
We love to hear it!
All the best, SilverChef.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.