sidney jackson and son ltd Anmeldelser 

107
•
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I took my Skoda to Jackson’s for an intermittent mechanical repair two other local garages had failed to diagnose correctly. Their (Jackson’s) technician researched the issue and carried out a succe... Se mere

Bedømt til 5 ud af 5 stjerner

If you want a friendly reliable garage to do things for your car, look no further. I recently had to deal with a failed attempt of some masked ndividuals trying to steal my car. They broke the... Se mere

Bedømt til 5 ud af 5 stjerner

I was really struggling to find somewhere that could carry out an MOT for our motorhome, but I was recommended Sydney Jacksons in Prestbury—and I’m so glad I was. Although they were unable to fit t... Se mere

Bedømt til 5 ud af 5 stjerner

High praise for Liam, Simon and driver Rob for looking after us when we purchased a one-year-old plug-in Kuga. Liam was always professional and courteous. this is a well established family firm with s... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Mekaniker
  2. også i
  3. Autoværksted
  4. Bilforhandler
  5. Brugtvognsforhandler

Skrevet af virksomheden

Welcome to Sidney Jackson & Son Ltd — a family run business. With over 50 years as a Ford Retail Dealer, we have the experience and expertise to deliver the very best in new and used car sales, servicing, repairs and parts. Sidney Jackson & Son Ltd was established in Butley, near Macclesfield, in 1920, initially selling tractors to the local farming community and later adding a coach service and garage repairs. In 1955, we were appointed a Ford Retail Dealership, an appointment which we are proud to still hold. With over 50 years in the post, our current Dealer Principal, Jimmy Jackson, is the longest serving Dealer Principal in the country. He is looking to continue the family tradition by passing on the reins to his son Tim, who has worked in the business since leaving school and will become the third generation of the family to head the company. We are extremely proud of the relationship we have built up with our customers, many of whom are more like friends. As a result a large amount of our business comes from recommendation and repeat, often with several generations of families being customers. Hence our motto — Part of the family. The full range of new Ford cars is available along with a constantly changing range of used cars, and we have access to 1000s of nearly new Fords through the Ford Direct system — if you can’t see what you want in our listings, let us know and we will try to find it for you. Our service department has all the latest Ford diagnostic equipment and our mechanics are fully trained to Ford standards, which means that we are able to offer a superb after sales package, covering servicing, repairs, MOT testing, parts, accessories, batteries, tyres and exhausts.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

107 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(107)

21 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Brilliant

Simon and the team have been brilliant throughout the process of buying my first car, the car was immaculate throughout when I came to collect and the aftercare has been exceptional. A big thanks to the team at Sidney Jackson!

17. januar 2022
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Wow! Thank you for your lovely 5* review! I will be certain to pass your details onto Simon and the team. We hope that you are enjoying your lovely car

Bedømt til 5 ud af 5 stjerner

Always use Sydney Jackson for services…

Always use Sydney Jackson for services and mot’s.
Service is professional and courteous at a reasonable price.

12. januar 2022
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

WOW! What an amazing review and discription of our lovely family owned dealership!!! Thank you for supporting us

Bedømt til 5 ud af 5 stjerner

Brilliant from start to finish

Brilliant from start to finish, made selling and buying my wife’s car extremely easy. Liam and Nick were quick to respond to all correspondence and also very professional throughout

1. januar 2022
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Thank you for your lovely 5* review! We hope that your wife enjoys her lovely new car!

Bedømt til 5 ud af 5 stjerner

Highly Recommended!

I've been using Sydney Jackson and Son since I got my Mondeo about 4 years ago. They're aren't my closest Ford dealer, but it's worth travelling a couple of miles extra as the service is so much better than the larger dealer that is closer to me.

They're a smallish old school family run dealership and I really like the friendly casual approach they have, no keeping you at arms length like the bigger dealerships. I've since recommended my brother to take his Grand CMAX to them, and he has also been impressed by the service. They have even offered unprompted discounts when having multiple pieces of work done (e.g. discounted tyres or gearbox oil changes, when done at the same time as a service).

Even though my car is now 10 years old, I still take it to Sidney Jackson for servicing as the price isn't much more than independent garages, and I get 12 months of AA cover thrown in, which covers at least half the cost of the service.

If I decide that my next car is going to be a Ford, Sidney Jackson will definitely be my first stop, as I believe it's important for consumers to reward good service and fair treatment. If we don't, we'll all end up stuck with monopolistic mega-dealerships who couldn't care less about their customers!

3. december 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Thank you for your fantastic review of our dealership! i will ensure that each member of staff gets to hear about your experience :-) - I Hope that this review can be mirrored with Ford Motor Company

Bedømt til 5 ud af 5 stjerner

Quick, efficient and friendly

Quick, efficient and friendly service as always, have used Sidney Jackson since 2014 following a recommendation to use them. I always recommend them myself too.

12. november 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Thank you for your 5* review and for suuporting local buisinesses like ours

Bedømt til 5 ud af 5 stjerner

First class old school business acumen.

Used these guys for the first time today for a service and mot for my ford transit minibus (soon to be campervan)
and I have to say very impressed... from the support info given to me running upto service and the contact and conduct throughout... I have used a lot of main dealers in my life and these guys are at the top...I actually forgot they were on my doorstep... a big thank you to John Dwyer for help/info he's given me in recent weeks too... its really nice to see old school business acumen in this day & age... it was the first time I have used them, but definitely wont be the last..
cant recommend enough

13. oktober 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Thank you for your kind 5* review of Sidney Jackson's i will be sure to pass on your comments to the team. Thank you again for supporting local family owned businesses

Bedømt til 5 ud af 5 stjerner

Peace of mind

Hi
I phoned Sidney Jackson and son last year for a service on my car and found them to be very help full collected and returned.
so this year car was due a interim service and 1st mot I had no hesitation and every thing was ok it is so nice to find a garage you can trust with my car .

8. oktober 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Such a fantastic review to read! Anything we can help with just shout!

Bedømt til 5 ud af 5 stjerner

First used car I've bought for 11…

First used car I've bought for 11 years. After enquiring about the car the communication from Liam was first class even when the garage shut on Sunday. First class service then from Simon on the sales team. Very nice and professional bloke. Made paying for the car and picking up very easy. After sales service through Simon is exceptional. A very trusting and professional company to deal with. I am glad I bought my car through Sydney Jackson and Sons. I will definitely be conducting further business with them when my next car purchase is due.

6. oktober 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Thank you for your amazing review of our sales department! i will ensure that Liam and the team are made aware of your lovely comments

Bedømt til 4 ud af 5 stjerner

Impressed so far....

Not actually had any work done yet but commenting on the extremely quick response to my online enquiry and the clear, upfront information I received today. Gave me the confidence to book in for service and mot.

10. august 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

I hope that we managed to surpass your expectations

Bedømt til 5 ud af 5 stjerner

Service

Excellent service as always. Car booked in for Friday but service done and car picked up on Wednesday.

7. juli 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Thank you for the lovey 5* review! Our collection and delivery service is a very easy way to have your car serviced with us

Bedømt til 3 ud af 5 stjerner

Incomplete work done on engine repair. Now sorted.

Unsatisfactory engine repair done.

Took 22 days to get a leaking O Ring changed.
No communication from dealer - I phoned 3 times to chase up.
Car returned with damaged plastic engine cover not replaced and oil covering the cables on top of the engine. Looks dangerous to inspection.

Update: Sidney Jackson have been in touch promptly after I emailed my concerns. Lots of discussions and I am grateful for their taking my complaint seriously. They have ordered in a new engine cover to replace the damaged one. The oil staining on the cables is baked on so doesn’t present any fire risk, I’ll give it a scrub down and clean as best as I can.

Communication has been lacking here, until I raised a concern, but I understand the pressures Covid has put on them. It’s an 8 year older car but that doesn’t mean I don’t want it in perfect running order.

Sidney Jackson take their reputation seriously and that is gratifying to see.

Nick Fraser

1. juli 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Good morning Mr Fraser, Thank you for your review above. I have taken the time this morning to speak to each member of staff involved and first off I would like to apologise for the experience you have had at Sidney Jackson's as a returning customer to us I am sure you can understand that this is it not normally how we look after our customers. I am aware that our MD contacted you July 1st to rectify some of your concerns above. I believe Tim has settled your concerns regarding the aged oil on the top of the engine, Tim has also informed me that he has offered a quotation for a replacement engine cover as it does show signs of previous damage and the cover was removed from engine by someone outside our business when the car had arrived with us. We have however agreed to supply at cost and fit for free for you. Please note that this engine cover is in working order and in some cases cars do not come with them any more!

During these uncertain times it is very easy for companies to blame Covid-19 however in your case it is true, while your car was with us we had a few technicians on holiday and then a couple that needed to isolate from Track and Trace UK so it put quite a lot of our work on hold as we try to ensure that the technician who starts working on a car the one that completes the job. Our new phone system records all of our calls and numbers who try to contact us and I have already placed an email to trace your number as to who took the calls on the 3 times so that i can ensure this does not happen again. Going forward please do not hesitate to use the numbers below 01625828692 / 01625829248 or Tim direct on 01625823601 or myself Liam (General Manager) 01625823602 also please email info@sidneyjackson.co.uk.

Can I please ask that if you feel that we have resolved the concerns in your first review could please edit your review or delete and place a new review. If however you feel that we have not rectified your concerns please do not hesitate to contact me direct on the numbers above. Thank you for your continued support.

Bedømt til 5 ud af 5 stjerner

High praise for Liam and the team at Sidney Jackson

High praise for Liam, Simon and driver Rob for looking after us when we purchased a one-year-old plug-in Kuga. Liam was always professional and courteous. this is a well established family firm with strong values. I found them scrupulously honest, easy to deal with (in wierd circumstances), and attentive. I would not hesitate to use them again.

16. marts 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Hi Tim, thank you for your 5* review and for your lovely words, it has been a great pleasure to help you find your perfect car. We hope you have an enjoyable driving experience in your new car.

Bedømt til 5 ud af 5 stjerner

Very pleased with my new car purchase …

Very pleased with my new car purchase all done via phone or on line hassle free and great communication all through by Liam & his team. Will use them again for future purchases and will recommend to others.

9. marts 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Hi Marianne, thank you for your lovely words and for purchasing your lovely new car at Sidney Jackson's anything I can help with just ask!

Bedømt til 5 ud af 5 stjerner

Service above and beyond

I have just purchased a Kuga ST line X MHEV from Sydney Jackson, this is the 9th new car I have purchased of various makes and the 3rd new Kuga.
I can honestly say this has been the most pleasant purchase experience I have encountered on any of my purchases. The sales staff were completely transparent on all aspects, friendly, efficient, competitive and actually phoned back when they said they would. They went the extra mile in customer service. I will definitely be looking to give them my future custom. I will not be using the bigger dealerships and will stick with this independent where customer is valued. Keep it up guys and keep safe.

4. marts 2021
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Dave! Thank you for your kind words and I am extremely happy that you have had the best experience at our small family operated Ford dealership! Any thing you need going forward do not hesitate to contact anyone at the dealership. Thank you once again Liam

Bedømt til 5 ud af 5 stjerner

Just brilliant from start to finish

Just brilliant from start to finish. I have not come across a small business that has adapted more responsibly to the Covid situation whilst still maintaining a truly family and caring feeling as they go about their business of customer care. They are proficient and responsible, responsive, and honest. I need go nowhere else, thank you, Tim and team

27. december 2020
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Hi Kate, thank you for your kind words and for supporting a local Family operated business! I will makes sure that your comments are passed to Tim and team. Kind regards Liam General Manager

Bedømt til 5 ud af 5 stjerner

Very friendly and customer-oriented

We found Sidney Jackson on Carwow when looking to purchase a new Ford Kuga as they offered the vehicle at a competitive price.

They were generous as they offered us to test drive one of the PHEV kugas used by the staff which was a surprise.

They were very customer-oriented - answering our barrage of questions and discussing with us the best configuration.

We purchased a Kuga from them but had to cancel it due to the ongoing battery issues, however this has no effect on our opinion of Sidney Jackson & co. I would happily recommend them as they are more customer friendly than the TrustFord dealerships I've interacted with!

23. november 2020
Uopfordret anmeldelse
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Besvarelse fra sidney jackson and son ltd

Hi Arran, Thank you for your kind review of Sidney Jackson & Son, I am sorry that we cannot get the car to you Once Ford have the battery issue resolved if you would like another test drive do not hesitate to contact us!

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