Had to wait a long time for delivery. Great difficulty finding contact number or right dept to contact. Was told several times item on way when I checked tracking no but parcel company was never able... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The fan is amazing and keeps my rooms cool, given 4 stars because the bottom 4 screws holes are not located at the right places so only used 2 that fitted properly. Struggled for half an hour. Otherwi... Se mere
Ordered from their website as it said free returns. Have been trying to contact to make a return for 2 weeks now and still haven’t accomplished anything. Getting absolutely ridiculous, I want to retur... Se mere
Excellent product, and super speedy shipping even though it said on the website that there were delays. Really pleased and would highly recommend. We have three different Dimplex products now, and the... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Dimplex has been a trusted name in home heating and cooling for 75 years, and today we design products for every season. Our range spans portable heating - fan heaters, oil-free radiators, convector heaters and heated bedding - built to keep homes warm through autumn and winter. In summer, our portable cooling range of fans, air conditioners, air purifiers and dehumidifiers helps households stay comfortable and manage air quality year-round.We're also home to a wide range of electric fires, from built-in and inset models to freestanding and wall-mounted designs, giving homes the look and feel of a real flame without the upkeep of traditional fuel.Outdoors, our Crossray range brings patented infrared cooking technology to garden entertaining, alongside Heatstrip outdoor heating to extend the garden season into the cooler months.Whether you're heating a single room, cooling your home in summer, adding a feature fire, or upgrading your outdoor space, Dimplex products are designed for everyday British homes. Shop the full range direct at shopdimplex.com, or find us at major UK retailers nationwide.
Kontaktoplysninger
Storbritannien
- support@shopdimplex.com
- shopdimplex.com
3,5
Middel
96 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product and swift delivery
2. juli 2026
Good Fan, Frustrating Delivery Experience
I chased this order when it went past its expected delivery date on 02/07/2026 and was advised that it had been shipped that same day – which was also the date it had originally been due to arrive. However, on 06/07/2026 I received an email stating that the parcel had been delivered, despite nothing having been received. At the same time, the DPD tracking information still showed that they were waiting to receive the parcel.
Communication and order updates throughout the process were confusing and inaccurate, which made it difficult to know what was actually happening with the delivery. At one point, it felt as though the heatwave would be over before the fan arrived!
Update 07/07/2026: The order has now been delivered. The fan itself is excellent, performs very well, and is good value for money. However, the customer service and communication experience fell short and could certainly be improved. Overall, a good product let down by a disappointing delivery experience.
2. juli 2026
It hadn’t been delivered yet
2. juli 2026
Fast delivery excellent product and…
Fast delivery excellent product and customer service thank you
2. juli 2026
Been more than a week to receive a fan…
Been more than a week to receive a fan that was promised delivery within 2/3 days.
Received email that the fan has now been delivered when clearly it hasnt.
To top it off, no customer care number to speak to about the issue. Never buying any Dimplex product ever again.
2. juli 2026
I havent had the goods yet!!!
2. juli 2026
I ordered and paid 30th June and still…
I ordered and paid 30th June and still waiting for it. This is my experience.
6. juli 2026
Next day delivery failure
Next day delivery failure. Still waiting. Ordered Wednesday today is Monday.
2. juli 2026
Item not received
I ordered a fan over a week ago and have still not received it! Your website advertises free next working day delivery. This is not the case!
2. juli 2026
Not received order tried to contact…
Not received order tried to contact company unable to get a reply
2. juli 2026
I placed an order on July 1st and it…
I placed an order on July 1st and it was marked as delivered on June 26th. The delivery company says they didn't receive the package and Dimplex won't respond to messages or help me get my product.
2. juli 2026
The contact information for this store…
The contact information for this store is invalid. It is taking me days to resolve an issue and initiate a return despite the stated 30 day discrepancy.
On the site, there is an email address which responds:
Dear Sender,
The mail address [email] is not used for receiving support about Dimplex or Faber products. Your mail wil not be forwarded or read.
The contact phone number leads to a Dimplex company that has no connection to the store. They advised me to use a different email address, but I got no response from that either (automated or otherwise).
Though the actual items received are of good quality, their after sales service is problematic.
2. juli 2026
No communication on when delivery date…
No communication on when delivery date will take place following a purchase. DPD are supposed to be delivering but the links supplied on the confirmation email don't work. I am still waiting for delivery date.
2. juli 2026
Have not received my order yrt
2. juli 2026
Dimplex Duocool 2-in-1 fan
Timely delivery. Great product! Dimplex Duocool 2-in-1 fan. Definitely recommend. Powerful and effective cooling. Bought 2 and so pleased with purchase. Lifesaver in the heatwave!
2. juli 2026
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