Shien Anmeldelser 

I didnt even want to put 1 star.

I ordered two pairs of shoes one I have worn once and seems ok we'll see.

The other pair I wore for about 10 minutes and the sole came away, and I was out - how embarrising.

I have tried and tried to get in contact to refund and replace with no joy.

Tried now about 4 to 5 times to get in touch with Shein

Chat dial log does not open big enough to choose option/ items or sizes No phone number. The website is shocking to navigate

Shien increases prices as the product is added in the cart but before that it shows the product as cheap so more people fall for it and buy the product. This makes people buy the product no matter what, which i consider to be immoral. Therefore they should put on precise prices at the beginning

I ordered 4 items from this company, I had 1 delivered I have been given 3 different dates for delivery. I contacted SHEIN customer service only to be told I had to contact in post the courier, I did that only to be told I was to contact SHIEN, a case of none of them know what there doing. To put it bluntly passing the buck. Shocking service .

Very very poor customer service they have not given me my mosssing items and have taken my money, they have basically called me a liar. After being a loyal customer for years this is how they treat their customers. Please beware before buying.

Bought 2 lego sets on Shien, both arrived and looked like they had been kicked from there warehouse to my front door. They were a good price, but I still expect the boxes, to be in good order. Asked for a replacements to be sent, but they will not do that, they will only allow return and refund, which means that if I order them again, I'm out of pocket by double the amount until the refund is processed! Simply rusbbish, will not use them again, regardless of how cheap they are!

I love shopping there because it not time consuming and its really easy, i love how it tells you when your order comes. And its great to shop there

The trouble with Shein is the sizing is never the same. Others must have noticed this. It's annoying when you've bought a 14 (of whatever) and it fits perfectly.
So, you order another colour of same item and it's too small or too large.....you can't win.
All these online stores are the same.
Yes I know they are cheap but you might have been relying on it to fit.

🚫 Avoid SHEIN at all costs
They want access to all your personal data, track your phone activity, and make returns nearly impossible. Orders often arrive wrong or poor quality, and they break UK consumer laws like many overseas sellers. Not worth the risk — buy local or from trusted sites instead. ✅

I ordered from SHEIN and the parcel was marked as “delivered” by Yodel, but I never received it. I immediately contacted both Yodel and SHEIN. Yodel provided a proof-of-delivery photo that clearly shows a location that is not my apartment.

After chasing Yodel, they initially claimed they would retrieve and redeliver the parcel within 24 hours, but then told me to contact SHEIN for further help. SHEIN told me they were taking care of it — but two days later, they emailed me claiming the parcel was delivered correctly and asked me to check around my building. I had already done this the day it was "delivered".

Now both SHEIN and Yodel are pointing fingers at each other while I am left with no parcel and no refund. This kind of service is completely unacceptable, especially when proof shows it wasn’t delivered to my address.

I’ve wasted hours trying to resolve this and still have no product, no resolution, and no accountability from either party. If this isn’t resolved soon, I will pursue a chargeback and escalate to Trading Standards. Be warned — if your SHEIN parcel goes missing, you’ll be the one doing all the chasing with no support.

Great variety of clothes, accessories, toys and appliances. However, the quality of some items for example clothing have a different material than what they posed to have. Sizing can sometimes be a little off aswell, despite this it’s a great app.

Day 8 of waiting for parcel, Had to change my delivery date for the third time now and I can guarantee it will still not show up.
Shien have given me 500 points as compensation which equals up to a £1, it’s not good enough I want my refund for all my items.
Yodel has runied my experience shopping with Shien I will not be ordering anything from them again.
If they just continued to use Royal Mail who always did a fantastic Job non of this would be happening I would have had my parcels on the first day it was meant to be delivered and I would of already put another order in for more items.
I was ready to use the Bonus deal of Spending £40 to get my 600 points but that defiantly won’t be happening anymore.

STAY AWAY FROM THIS COMPANY.
THIS PRODUCT IS DESCRIBED AS A 2TB CAPACITY, IT'S BEEN DOCTORED BUT IT'S ONLY 35GB. IT CORRUPTED ALL MY FILES.
THE COMPANY IS REFUSING TO REFUND!!!!

on 1-4-25 I ordered a 32 inch lighted Nutcracker from Ho. On 1-13-25 I was informed my order was delivered. Looked at the photo and was a small box and ordered 445 miles from us. They say it was delivered and not willing to listen.

Placed an order, never recieved email confirmation, haven't recieved order, can't contact shien.
Completely scammed you ROBBING BA****DS

I was quite pleasanly plesed in the beginning .Orered 2 pirs of shoes ,which were not what i expected ,Bur in parcel Was a piece of printed paper saying .Not eligle for return ,Can you explain this please

I placed an order for 10 items on Shien, 6 were great 4 i needed to return. Packaged up and returned them same day. When I checked the bank I was only refunded 1 item a white top £5.25. The 2 jumpsuits and play suit, they won't refund said they never received them although they were all in one parcel. Customer service is useless Tried 6 time to contact them but can't get an explanation where my items have gone or my refund.

I placed an order with Shien thinking it was SHEIN, my mistake but the order never arrived and after many emails I have never heard back from this bogus company

Tried an order from here items came but quality wasn’t amazing and it took ages to arrive as well. But for the price I paid can’t complain too much. Average would probably use again.

i’ve ordered of shien and personally i have had a great experience ive got everything i’ve ordered thank you.

I used to love shien and used it lots in the past but my last order of £430 I’ve realised when returning a few items that they are charging a £50 handling fee! This really wasn’t very clear when placing my order that it’s on orders of £160 otherwise I would have just placed separate orders or not ordered at all. I won’t be ordering from here after this experience