Shelly Anmeldelser 

Ich habe mir bei Shellyparts einen Pro 3 EM gekauft. Der Einbau erfolgte durch den Elektriker.
Ich hatte für den Pro 3EM eine eigene SSID installiert. Das Einbinden ins WLAN der 3 EM gestaltete sich etwas schwierig aber nach einem Reset und login über den AP funktionierte das. Die Shelly App hatte jedoch Probleme den 3 EM zu finden, trotz Suche im Wlan oder per IP. Die Anleitung war rudimentär und die Äpp finde ich nicht mal ansatzweise intuitiv. Der Kundendienst antwortete auf meine Anfrage nach einer einfachen und durchgehenden Anleitung mit einem schnöden ‚man könne ja nicht für mich eine Anleitung schreiben‘ und verwies auf die ‚selbsterklärende‘ Äpp (siehe oben), ging also gar nicht auf meine Probleme ein. Nach einigen mails die Ton auch rüder wurden und bei mir den Eindruck hinterliessen, dass der Service gar nicht so viel von dem 3EM wusste sondern lieber den Fehler beim DAU suchte habe ich die Äpp gelöscht und neu installiert. Der 3 EM war ja schon im WLAN und folglich musste es an der Äpp liegen, und voilá, alles funktionierte auf Anhieb.
… Blame it on the customer!

I had issues with a module I had purchased. After contact with the AI agent, I was contacted by a Service Tech and was helped perfectly.
All works as I wanted it to work!

Thanks again to Shelly Tech Support💪🏼

I have a few Shelly products, and they work perfectly. Whenever I've had a problem integrating them into other systems, I've received a prompt and accurate response.

Excellent products, great for integrating into custom setups. Amazing technical support when experiencing issues.

I had an issue with one of my Wall Displays, after opening a support ticket I received first an AI answer to check for several things, providing all relevant data it was soon clear that the switch was defective. Shelly did not lose any time to replace the switch by providing voucher codes for the product itself as well as for the transport. Very good service and clear that they wanted to be provided with all relevant data.
I will for sure stay with Shelly as my favorite provider of home automation equipment.
Some products could be redesigned to not only accept USB power connectors but also wired connectivity to directly connect to 230V but all in all it paid off to stay with quality products instead of buying cheap Chinese products with no or limited warranty.
Unfortunately again the Post One delivery came very delayed but that is nothing that Shelly can in any way influence.

Had a problem with a device coupled to another account and within 15min support reacted on the ticket and I could smoothly continue with finishing the project. Ticket was created after 7p.m. so was very surprised.

Brandgevaarlijke producten die in de fik vliegen en dat komt volgens Shelly door het Nederlandse stroomnet. Hoe kan dat product een CE markering hebben?

I am a longtime user of Shelly devices. Recently I had to replace and upgrade one of them. To be able to see it in the shelly app on my iphone I tried to add it. Nothing happened. I tried once more and got an error massage that "The device is already owned by another user/account." Did I got a refurbished device? The support team deleted the device in the respective database and I could retry to include it in my shelly app. And this time it showed up immediately. And this happend within 12 hours after I opened a ticket. Just great!
The error was sitting in front of my keyboard.

I ordered the products 22 days ago, and the package still hasn’t arrived. Two days ago I contacted customer service for help; they said they would look into it. Two days later, when I still hadn’t heard anything, I requested a refund. The refund was refused because the customer service representative has no information about the package’s location. The Shelly devices I have ordered from elsewhere are excellent, but I cannot recommend ordering through shelly.com to anyone. Poor customer service.

Had an issue with an BLU device. They answered pretty fast with a good solution. The device has worked flawlesly since then.

Ich habe innerhalb weniger Monate 8 bis 9 Shelly 2.5 Rollladen-Relais austauschen müssen, da sie ständig ausfallen. Die Firma Shelly verweigert jeglichen Ersatz und übernimmt keinerlei Verantwortung für die unzähligen Stunden, die ich mit dem Umbau verschwendet habe. Das Produkt ist extrem unzuverlässig und der Kundenservice eine Katastrophe. Absolute Warnung, bitte nicht kaufen!

Mit der Funktionalität der "Smart Home" Produkte bin ich sehr zufrieden. Deren Einbindung per WLAN gestaltet sich gelegentlich umständlich. Zuletzt hat erst die Neuinstallation der App zum Ziel geführt.

Ordered an EM Mini Gen4 2-pack. One of the 2 devices rattled while shaking it. Filed a support ticket, and got a quick (1 day) and useful response: I could just open it up and click the 2 PCBs together. That worked! I liked that it was pretty easy to open, I was afraid there would be fragile plastic tabs or glue keeping it together, but none of that. Perfect solution for a simple problem.

I found Shelly's customer support team responsive - an initial engagement was mainly via AI (which was efficient and responsive), followed up by a real person who issued a voucher to replace the warrantied item. Will continue to do business with Shelly.

3rd or 4th order with Shelly EU and it's changed my mind about ordering through Shelly directly.

Placed an order end July, it was dispatched Aug 3. Item hasn't moved since Aug 5. Waited 2 weeks and contacted support on Aug 15. I've had no response from their customer support in 3 business days.

Habe bei Shelly direkt gekauft, da Shelly Geburtstag hatte gab es ein Geschenk dazu, ein Lüfter.
Leider hat dieser eine Lagerschaden direkt bei Lieferung gehabt.
Shelly sagte mir war ja eh ein Geschenk da tauschen wir das nicht!!!

Bin ich eine Müllhalde das man mir E-Schrott schenkt???!!

Den Shelly support kann man in die Tonne hauen. Auf Nachrichten bekommt man nur wirr warr zurück. Es wird auf keine Frage eingegangen und es scheint so als ob die Mitarbeiter die Produkte gar nicht selber kennen

I am truly impressed by the quality, possibilities, and flexibility of Shelly devices. I am using quite a few now (rapidly expanding) and the quality is beyong expectations. Also Shelly support acts quick and provides immediate knowledgable support when needed.
One thing: I should have discovered this brand and its fine products much earlier.

Products are great, but when you have a warranty claim it’s a different matter.

I had a sensor failure which originally looked like a module fail (2 sensors failed simultaneously)

First interactions (with ai agent) were fine and quickly determined it was a single sensor causing the problem.

I’d clearly explained it had been working perfectly and it was a simple installation.

Then the b/s started

Maybe it’s the latest software
Maybe your cables are too long
Send photos so we can blame it on you, somehow.

What next?
Too many sunspots?
Squirrels in trees nearby?

Only buy if you are happy to buy again if things fail during (so called) warranty.