Horrific experience when they first took over my loan this guy called me and said they bought the loan I didn't know that.. he demanded I give him my social security number! I had not received any con... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ab... Se mere
Virksomheden har svaret
Mario head of customer relations responded and found the issue and immediately took care of the issue found the check and even sent it back by overnight mail. Thank you sincerely for the quick r... Se mere
Virksomheden har svaret
We had a unique situation with our escrow account and I have some detailed questions when I called. The customer service rep I spoke to was bar far the most knowledgeable person I have interacted with... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Kontaktoplysninger
3138 E. Elwood Street, 85034, Phoenix, USA
- 866-867-0330
- customerexperience@servicingdivision.com
- servbank.com
3,9
God
302 anmeldelser
Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cherise King was so great
Cherise King was so great. She helped me when no one else would. I give her 5 stars
26. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Customer service is perfect
25. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Good experience with supervisor
John A. was kind and understanding. He took the time to listen to my questions and find a solution. He was patient while I got my bearings.
25. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Missing TMS
I recently had an extremely frustrating and disheartening experience with Servbank as a company. This has going on since December. The Reps I spoke to were kind, thoughtful, and tried to be as understanding as they were allowed to be. Due to sudden income loss, we reached out to the "dedicated care team" for help. The initial process was so easy and made all our problems seem so light. But nothing was done as indicated. We got reported delinquent all while being told "our paperwork was in process and we had nothing to do on our end". Our credit score took a 104 pt. hit .... I have gone as far up as the supervisor being told I'm wrong with the only proof on their end. If I'm wrong or misunderstood something, so be it, but I would like to get a transcript of the conversations because I took notes and tried to be as meticulous as possible in making this decision. I don't take my finances/ bills/ credit score lightly. Nope, no transcript take legal action if you want that... What? On top of that, every rep. I have spoken with, despite their kindness, adds another little detail that wasn't added in prior convos. Just frustrating.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Servbank
Hello Tiffany, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is customerexperience@servicingdivision.com. I look forward to working with you.
Best Mortgage Company EVER
I have been with ServBank for several years. Every single interaction I have had with them has been extremely positive!! Today, I spoke with another phenomenal representative. They have calmed me when I was worried, answered questions, laughed with me, and supported me in my home journey. I honestly, could not ask for a better mortgage company. Thank you!!!!!
19. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
EXCELLENT customer service!!
EXCELLENT customer service!!! Polite, informed and informative!
18. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
App is very easy and the people are…
App is very easy and the people are very polite and helpful.
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
The app’s will mess you up without your knowledge.
For some reason; ServeBank mobile app is messed up. Has been for several months. I went into the application to look at my bill and actual due date. Then I came out of it. 2 hours later; I got an email thanking me for making a payment, which I did not do. I have to plan my payments because I’m on a limited budget. If I had not seen this, I would’ve been having a lot of grief. You need to fix this. The lady who helped me was fantastic and saw the predicament that this faulty app put me in.
6. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Friendly associate
Friendly associate, customer service, amd of subject matter.
7. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Talent folks with people skills at "Servbank"
Was fortunate to have made contact with an Associate, who was so well informed, he was able solve an issue. One which even I could not actually articulate the source of my problem.
He weathered thought all my misgivings and successfully cleared up all those concerns!
JP Howard
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Serve Bank is the best in customer assistance and support
I was injured at work and am waiting for my payments to kick in and I am a few day past getting my payment in. I called serve bank and talked to customer service who was very supportive and worked with me to get my payment scheduled and keep my account straight. I really appreciate customer service and all they do to help. I highly recommend Serve Bank to anyone need assistance with a home mortgage for a new home or current home. Very Happy.
5. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Excelente amabilidad
4. februar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
Agent was very helpful and with…
Agent was very helpful and with positive and happy attitude. Very knowledgeable and was able to solve the online login issue.
30. januar 2025
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Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
I greatly appreciate the service…
I greatly appreciate the service provided by the mortgage agent. They were quick to identify my issue and worked efficiently to resolve it. I am very satisfied with the outcome and would definitely recommend their services to others. Thank you for your assistance!
24. januar 2025
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Servbanks escrow people are a disaster
Servbanks escrow people are a disaster. First they overpaid my taxes, and when the county returned the funds, the did not credit them to my account. Second, I paid my own taxes directly and called Servbank to make sure they did not duplicate the payment. Three weeks later, they don't have in the records that the taxes are paid and plan to duplicate the payment.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Servbank
Hello Pam, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Very kind young lady
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
customer service very professional was…
customer service very professional was very helpful
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra Servbank
Thank you for sharing your positive experience with us.
It was easy to reach a live customer rep
It was easy to reach a live customer rep & the representative was friendly & helpful.
17. januar 2025
Uopfordret anmeldelse
Escrow amount
This mortgage company is terrible and deserves no stars. Will tell you an amount and change it at their own will.
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra Servbank
Hello Ashley, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.