serenelifehome.com Anmeldelser 

Unfortunately another victim of this disgusting scam website.

My order SLUK-1736

Purchased from what appeared to be a legitimate website however there's a completely different support email when you click on "contact us" which they also do not respond to. The support number is a redirected automated message saying to leave a message which they will not reply to also.

The company registered under the confirmation order is SAGLOBALXPAUK LTD who's company number registered with gov.uk is 16534273 with the 2 directors being Jeremiah Brach and Bernard Margulies if you need such information for a fraud/police report.

This has been reported to the bank as a fraud/scam and hoping one looks into the many people also falling for these vile people's scam will be resolved quickly.

DO NOT BUY FROM THIS WEBSITE

The site serenelife dot uk is a scam site.

Avoid at all costs.

AI Mode conversation: is this site legit

No, the specific website serenelife.uk is highly risky and shows clear signs of being a scam or a highly unreliable storefront.While SereneLife is a genuine brand that sells legitimate products through major retailers like Amazon UK, the website address you provided (serenelife.uk) is associated with recent fraudulent behavior.🚩 Red Flags Against Serenelife.ukFake Fulfillment: Recent buyer reports on Trustpilot UK reveal a pattern where the site takes customer money, generates a DPD shipping label, but never actually hands the item to the courier.Ghost Customer Support: Defrauded customers note that emails go completely unanswered, and the listed phone number goes directly to a useless voicemail.Dissolved UK Business Registration: The official corporate entity "SERENELIFE LTD" registered in the UK was officially dissolved via GOV.UK Companies House. Operating a retail storefront under a dissolved business name is a massive red flag.Mismatched Inventory Complaints: Users on Reddit noted being scammed with entirely different, lower-spec items than what was advertised on the site.

Terrible terrible I ordered an air con unit . Got dodgy e mail saying shipped . Apparently not as nothing received . Tried to e mail no luck and calling was a mobile number surprise no one picked up !!! Contacted my bank to get a refund for failure to deliver goods . Do not order anything from this site

absolutely disgusting that you’d scam customers out of £280 for an AC during the hottest heatwave of the year ?
just file for bankruptcy please ? like , stop stealing customers money , it’s not hard 😭👍🏻

Would rate 0 stars if I could. Like everyone else here, I recently purchased an ac unit that never arrived. I have tried everything under the sun to get in touch with the company but had no luck. I have now reported it to my bank and they are under investigation.

Update - it arrived!
After 10 days and no communication I was very surprised but over the moon that the air con unit has arrived.

We have just set it up and so far so good!
Please communicate with your customers

Ordered an ac unit on the 27th of June and recieved a dispatch confirmation shortly after.

DPD still haven’t received the item, I’ve tried calling - the phone lines are not operating, tried the chat - nobody there and emailed a number a times with no response.

Reading the reviews I’m guessing that I’m not going to receive my item and will need to do a charge back

I HATE YOU, YOURE A SCAMMER!! YOU SHOULD BE ASHAMED OF YOURSELF.

Update* now received refund into my bank but no sign of other order as of yet.

CAUTION! I bought two AC units from the serene life UK store. Asked to cancel one and they said via email they will refund it but now all the listings have been removed?? will update if I get that money back but have contacted the bank and I will wait to see if the other I bought will be sent out. Seems to be many similar websites with same name it is just all confusing!!

If it turns out to be okay then I will update.

Ordered an in stock AC unit only to find they evidently do not have stock. No communications from them after multiple requests for an update.

Purchased an ‘In stock’AC unit, received an email stating your order is on its way, when I look at the tracking all it has said for the last 8 days is Label created, so it hasn’t even been despatched. Contacted them via email and was told it would be despatched at the end of the week, well here we are and still not despatched and still saying label created. Do not recommend buying from this company

Orders don’t arrive.
Ordered Saturday, 6 days later and no tracking, not dispatched - get reply to emails saying it’s awaiting DPD collecting it - load of rubbish. Won’t use or recommend

Like others here. In stock advertised AC on the alleged UK web site bought, marked as despatched but, DPD say they haven't got it. Emails unanswered and no one to answer your calls. Looks like I’m another victim. At least I can fallback to chargeback. Enough said……

Bought an AC from them, they took the money and never dispatched the AC. A DPD shipping label was issued swiftly, however, the status has for more than a week been "we have not received your item". Serenlife's customer support number is useless, the calls go directly to voicemail. Emails are answered with a significant delay. In their initial email they blamed DPD, later they blamed the heatwave. I asked them three times when they are expecting to ship the AC and never received a concrete answer.
I have now sent an email cancelling the order and will take the case directly to HSBC for them to deal with these shady individuals.

Update: a day after posting this, they did send the AC which is.... broken!!! The screen is dead and the unit appears to have been opened before. The AC is not responding to button presses at all!

I’d give zero stars if I could. I bought a trampoline for my toddlers for Christmas from them. The weight rating was 200lbs at the time, now listed as 330lbs. In less than 6 months, all the straps holding the trampoline to the frame unraveled and the trampoline fell through. This trampoline had limited use and never over 100lbs, far lower than the weight rating. I filed a warranty claim and they said this catastrophic failure was considered “normal wear and tear” and they wouldn’t replace it. Personally, I consider an issue of that magnitude to be “malfunctions that occur under normal, intended use”, as stated in their warranty. After a few back and forth emails they decided to allow me to pay 75% of the cost of a new one and they’d replace it. What a joke. If every single strap on the trampoline fraying and breaking at the same time causing the trampoline to fall through is considered normal, then their products are trash quality. Not to mention extremely dangerous. One strap breaking, sure, maybe that’s normal wear and tear. But all of them essentially disintegrating? That’s a manufacturing defect if I’ve ever seen one. But they disagree.

Purchased a portable AC unit on Amazon and it worked for two summers. I contacted support and they were exceptionally unhelpful and stopped responding after the second email of me further describing the problem of no cooling air. Don’t waste your money!!

scam site. they use some payment provider which asks for one time passcode. They pose as if sending from stripe. But the actual message comes from chase. They are trying to use the code to enroll your card in their digital wallet. Here is the message I got "Use this one-time activation code to enroll your Chase credit card to your digital wallet:. Chase will never call you for this code."

I was bought a home steam sauna for Christmas and only used it for the first time on the 1st January, it is now the 23rd January and the unit will not produce steam nor heat up. After reading the reviews of this company I am sad that I cant see anything being sorted out either. The unit is pathetically made, the plastic lid that the steam hose connects to does not fasten closed and steam pours out of the top of it before getting to the hose unless I tie the lid down with string. Abysmal design and awful quality obviously, I would say 3 weeks use is completely awful for a product this dear. Avoid this company like the plague.

Tried contacting the company three times now. Once to an email I received asking how my order was, once to an online form I filled out via a link followed through Amazon to their website, and again today replying to that same email I got asking about my order. No reply’s have been given since and that was over two weeks ago. I never received the main fun for the paddle board. If I have to I will just return the entire board and buy one from another company. I’m very disappointed with this company’s customer service.

Update:
Company replied to second email to tell me they won’t be replacing the fin as it was purchased as open box with minor cosmetic damage. No where in the add did it say anything about missing parts.

Wont return calls or emails. Will not sell replacement parts for their products.

I bought the 3-in-1 portable AC from SereneLife on Amazon, using a payment plan. I assembled the air conditioner, and when I turned it on the air wasn't cold (it was actually warm). I waited for like two hours, and it sometimes blew cool air for short periods, but would inevitably go back to blowing warm air. I decided to return it, but when I filled out the form the company said I didn't have to ship it back (they would just give me a partial refund of my first payment on the payment plan).

The Amazon site said I got the refund, but I never saw it in my bank account (I even called the bank two weeks later to confirm this). On top of that, I got charged for the second installment in the payment plan! In short, my overall experience with this product was very negative. I highly recommend going with a more established brand such as LG or Black & Decker (I got an LG air conditioner after this experience and it's been great).