Sellics Anmeldelser 260

Besvarelse fra Sellics

23. okt. 2019

Hey Mark,

we are sorry to hear about your experience.

I don't want to make excuses but with our newest Beta features (Profit 2 & PPC Keyword automation) we have an influx of inquiries, as detailed on our status page:
http://status.sellics.com/incidents/m3tw2x7g4n7m
In this period we too have not been happy with the way we were able to support our customers in many aspects. I find it hard to believe we would simply deny an issue though if there is evidence for it - especially on the customer service side we too want those issues to be resolved as quickly as possible, as open issues lead to more bug enquiries, which is obviously something we try to avoid.
With regards to actually doing something about the issue, that is something only our tech team can do, but their task list is and has always been very long, so having to wait a couple of weeks is unfortunately the standard, depending on the severity of the issue. For pretty much any software provider, I would say.

Nonetheless as mentioned we too are not overly satisfied with how things have been going recently on the support front and definitely aim to improve there. I hope you'll give us a chance again in the future - especially if you need to fully automate your amazon advertising (which is of course something H10 doesn't have ;) ).

Warm regards

David

Besvarelse fra Sellics

24. okt. 2019

Hey Jaineel,
we are sorry to hear about this experience with us. At this time we are admittedly a bit "under the weather" trying to manage all conversations that are coming through because of our newly released Profit 2 and Keyword Automation Betas, more about that on our status page:
http://status.sellics.com/incidents/m3tw2x7g4n7m
At the risk of making too many excuses, like any startup experiencing quick growth, it is not as easy to grow our employee numbers at an equal (healthy) pace.
Regarding your actual issue: the Sellics sales numbers are generally not supposed to match with Amazon's dashboard, as they do not deduct returns (unlike Sellics), along with some other reasons mentioned in our help center:
http://help.sellics.com/en/articles/2368787-what-are-possible-reasons-for-sales-differences-between-sellics-seller-central
Apart from that I should point out Profit 2 is indeed still in the Beta phase, so everything is not perfect yet and we are trying to address all issues as quickly as possible.
Apologies again for your experience so far. I'm glad to see you are still with us though and we hope these new features (as well as other things we are working on) will make it up to you going forward!
Regards
David

Besvarelse fra Sellics

29. aug. 2019

Hey Pete,

apologies again for the trouble! As explained by my colleague within the tool's messenger, your (non-account) email's message unfortunately got filtered to our Spam. We always recommend using the tool messenger, so that we can also directly see which account the message refers to.

Regarding the gaps - this has been an issue for some accounts in our new Profit 2 (Beta) and will be adressed in the coming days. In the meantime you should nontheless be able to switch to the old legacy Profit to see that data.

Over the next couple of weeks we will hopefully remove all major remaining issues of the Profit 2 Beta and our customers will finally have the updated Profit version they have been requesting for a very long time now...:)

Greetings
Your Sellics Team