Amazon.com, Inc. Anmeldelser 

Awful, 15 support tickets and not 1 had a clue what they were doing. 5 weeks trying to list a unique product, cancelled both my accounts, will never deal with this shower as a seller or buyer again

If you can help it, do not sell on Amazon. They treat their third party sellers appallingly. A customer ordered mirrored furniture 5 months ago and admits to damaging accidentally. We advised the customer that accidental damage is not covered so she called Amazon to complain. We received an email that we had to issue a full refund otherwise they would claim the payment back via A-Z chargeback. I am speechless.

Considering Amazon are so well known for their outstanding customer service its ashame how it is quite the opposite for the sellers who choose to sell on the Amazon platform.
Seller support is laughable, you get nonsense answers back to your questions with the case closed. I have been selling on amazon uk for 5 months now and can honestly say they have NEVER helped me. Also they charge fees for everything!!

Totally useless, have nothing to do with them, they take money from your account for services I haven’t used and you cannot contact them

Selling in Amazon.co.uk sometime it can feel like digging your own grave!!!

The worst of the worst customer service experience in my entire 36 years on earth!!!
We are a seller on amazon and every time we raised a question or concern about anything, they usually reply with no sense and close the case. Like just let be is and hut up!
Eg.: Yesterday, I talked to one of their reps, gave the order number, and explain my concern. I wanted to know how to have the commission fee reimbursed since the buyer requested to cancel the order before we deposit his order to the post office (already updated the order as 'sent with tracking number' but the order is still in the warehouse).
I was on the phone for about 20 minutes but I need to go in so the CS rep told me that she can call back tomorrow with the solutions if I want. Then today, no call so I checked the logged an was very upset to find out that what she wrote is that 'Seller requesting for a call in this number during office hours' and no details of the concern I elaborated for 20 minutes.
Then another comment from another CS rep saying 'We are sorry we cannot do anything about this since there is no order number.'
Wow, just wow!! Instead of writing that, why not ask by email or call 'Can I have the order number please?' how hard is that??!!!
They are human but act like a dumb AI!! Shame on you, Amazon!

AMAZON HAVE TAKEN OVER £2K WORTH OF MY MONEY AND DEPOSITED IT INTO ANOTHER ACCOUNT!

They transferred 2k of my sales income to another account and won’t give it back to me!

After trying to contact them for months I keep getting the same response from them saying they have answered the case effectively saying it’s my fault. They are a nightmare to deal with and never reply. All they care about is their side of the business not our side.

I’ve contacted them multiple times still the same response, I’ve contacted the uk CEO the managing director the lot. NOTHING!

If I could enter a zero I would. Appalling support from angry staff who hang up on you when you ask a simple question such as “why have you charged me two months seller fees on top of my referral fee in one month?” Basically out of pocket by some margin from selling on what I thought would be the best platform but it’s just not financially viable to sell somewhere that charges so many fees.
I lost £85 on one sale and when I asked for an explanation, the support member was incredibly rude and angry and hung up.
Disgusting and after many years of using Amazon as my shopping site, I’m done.
Awful experience. Thanks Amazon but no thanks.

That bald head guy making money but never hired some sensible support team for sellers. A bunch of useless sitting in India don't even know how to support a seller. I'm really getting fed up and now going to launch my own site, the amount of money that bald head charges I can spend on marketing on Google or FB.

Honestly trying to sell on Amazon will give you regular migraines.

Seller Support. do not support in anyway shape or form. They resolve cases without even looking and reading just to make sure they are hitting their targets for resolution.

Over a month and still no resolution to why I have been invoiced twice, it is outsourced. They said after three weeks what is the issue - it is written in the title!! I mean Jesus wept how incompetent is that.

Have asked "Seller non support" why a listing is suppressed. They just guess do not actually look into the actual reason, so you play case massage hockey

Let me sum up my initial experience:

1) No option to select Individual Account (no monthly charges) instead of Professional Account (monthly charges) during registration.
2) Therefore Amazon immediately charged me £9.14 before my account was even verified!
3) The video based verification process is like going for a job interview.
4) I have been registered to sell in all countries around the world when I only want to sell in the UK
5) My bank's fraud office phoned me saying that there are suspicious credit card transactions from different countries. I am also about to be charged an additional £34.81. AARGH.
6) There is no support telephone number
7) The support chump that replied to my ticket said Amazon hadn't charged me even though I gave them a screenshot of the payment from my credit card.
8) I have wasted my whole morning trying to sort this mess out.

The only saving grace is that my bank can dispute the credit card payments to Amazon if they don't resolve my issues in a timely way.

I have now received 3 useless ticket replies from robots in their support department. Yes, they are using AI and robots to reply to me! I'm not even talking with a real human! The wording was exactly the same each time ""I understand that that you are asking for a refund for the following amounts £9.14 & 34.81. No worries, I will look into it and help you sort this out."

The robot was pretty stupid because it ignored all of my other questions!

The Lloyds credit card Fraud department has now cancelled my credit card and will issue me with a new credit card within 3 days. They will also refund the money back to my new credit card from Amazon as they have been acting fraudulently.

I am totally shocked by Amazon's behaviour as I am shareholder and Amazon Prime customer.

No stars really.I have not been paid for 3 months and they said it’s a verification of account problem .Then they said it wasn’t but still not paid.Gave verification of the account initially 3 years ago.Plus my account shows them taking off money for postage instead of adding it to my total takings.It’s a good platform for selling if all is going well.If not its hopeless beyond words.I could go on with these minor niggles and I try to keep things absolutely simple but they still either get it wrong or do nothing.This is the price we pay for the internet where customer service has now been relegated to a save money service and we are told to solve problems ourselves via the “ Amazon Community”.

Would give zero stars if possible!
First, amazon.fr banned my account because they thought I was connected with one that has broken their policy. Which I am not. Took ages to reply to emails and asked the same question again and again. And now they don't reply at all.

The seller "support" team are extremely rude and perminently closed my account for no reason

I had a small issue which meant my account was temporarily suspended.
I started an appeal, to which they responded and asked about 15 questions.
I answered all of these and they just kept asking the same questions over and over.
When I said that they had asked the same questions before, and sent them all of my responses, they said they've now indefinitely banned me, and that they would no longer reply to emails from me.
Very rude.
Stupid policy
Treat sellers like rubbish
You pay stupidly high fees to them and get treated horribly in return.
Even worse than eBay.

Thief!! They just want to take your money and dont care about you at all. I had signed up for a Amazon seller central account and decided to close it down. While trying to get in touch with them, I accidentally opened two more accounts one australian one and another one of japan. I managed to get my refund for the uk and australia.

But the Japan seller central has even stopped responding. It could not have stoop any lower than this. Disgusting customer service with no option to reach them.

Hate Amazon.

Ive had no issues what so ever with amazon seller central. been using for over a year now.
any time i need assistance I inform seller support and they resolve it in a timely manner if not same day.
I think almost all of these reviews are from people who haven't done any research before hand, have no idea what they are doing, hoping to get rich over night and not willing to invest any money to get the ball rolling.

Do not waste your time. After 6 months I decided not to waste my time anymore for the unlawful and unacceptable verification process. Try sell on your own website or any other platforms.

DO NOT SIGN UP once they have your credit card details they continue to take money from you even if you have closed your account.

I set up the account, it was like giving birth.
Once open it was very difficult to get things going.
I decided to Cancel after 2 days in January and it's now mid-March and my bank has been debited without any FAILURE knowing that the account has been Closed.......SOMEONE NEEDS TO DO SOMETHING ASAP.
I HAVE NOW RECEIVED AN EMAIL FROM AMAZON JAPAN TELLING ME THAT MY ACCOUNT HAS BEEN ACTIVATED ???????? MADNESSSSSSS
Comments below from Customer Service. NOT SUPPORTIVE AT ALL........It's like talking to the WALL
Hello from Amazon Selling Partner Support,
We understand that you are aware that your account is closed and that you want a manager to call you.

Currently phone support is only available for active professional selling accounts and hence, we are not able to call you as requested. CRAP SERVICE.
Account is CLOSED but they keep collecting fee :-)

You will not be charged a subscription fee because your account is terminated and there is no action required from your end. THE OPPOSITE

Worst experience I have ever had with a company. Amazon kept charging me an amount per month as a seller although I was validated and not yet using their services.
I logged 2 complaints, and no action by Amazon on either issue.
Finally closed my account in disgust.
Very disappointed as they clearly treat sellers very badly

Amazon is the biggest liar for someone who wants to sale something. Amazon is robbing the seller. There is contact number available to help you if you get stuck, whereas if you buy something as a customer, they will polish your balls.

Amazon charges upfront £30 before even you list your product, then rob you with other fees to start selling.

It takes good few days to understand how can you sell on Amazon. Amazon is sucking blood from poor reseller who want to make living out of it.

Hope, This review help them to get some money out of Jeff Bezos pocket to set up a call centre to help the sellers.