Amazon.com, Inc. Anmeldelser 

I paid 60GBP for 2 subscriptions and they froze both. After it they asked me for a lot of weird documents including a sworn translation of my birth certificate (?) and I can not access my account since August/2019. I want my 60GBP back due to is impossible to work with Amazon!

I could not recommend selling on Amazon to anybody. I spent five months, while paying professional seller fees, only to get the runaround by seller support staff constantly. I have several pages of cases which were opened and closed during those five months. Persistently incorrect advice, conflicting advice, and incomprehensible advice is de rigueur. Staff do not help, they simply want to get rid of you as fast as possible. If you're thinking about selling on Amazon I would strongly advise to think about selling somewhere else.

I've been trying to get my money that Amazon froze in my account for 1 year now. No one responds to any emails and if you contact anyone other than seller central Amazon just say ' We're just the retail department, We can't do anything. You have to contact seller central directly through their email'.
STAY AWAY!!!!!!!

I opened an Amazon seller account thinking it was a normal Amazon account, after realising i closed it again after 10 minutes. I was then charged £30, I never even posted anything to sell let alone sell anything! I was never told anywhere that I would be charged for just opening an account!
I called them to ask for a refund to be told that I needed to upload my bank documents and have my account verified first. I was not happy as I did not want to get changed again. I did what they asked, my account got verified and I recieved no refund! I have sent them 5 different emails reguarding my refund with absolutely no response or recognition of my emails. Iv tried to call them back again with no answer. Daylight robbery!

Non existent support, arrogant approach, incomprehensible and creaking systems, high commission and inability to properly brand products through brand registry.

I've been trying to get my money that Amazon froze in my account for 5 months now. No one responds to any emails and if you contact anyone other than seller central Amazon just say ' We're just the retail department, We can't do anything. You have to contact seller central directly through their email'.

Which they don't respond to.

They originally closed my seller account & business because i was connected to another account on Amazon that was banned from operating.
I am not. When I asked them for proof they ignored it, When i appealed, They ignored it, When i emailed, They ignored it, When i phoned their HQ, I had to email seller central.
Jesus wept.
I've been on the phone again today for half an hour. I have to email seller centraI again so they can ignore it and i can call them up again in a few months to go through it again. I have canceled anything I had with them as this company just cannot be trusted.

Jeff Bezos, Do you think the right hand could start talking to the left hand, stop stealing money and have a customer service number instead of just 1 form of contact that's designed to be evasive?

STAY AWAY FROM THIS SERVICE.

shocking service to sellers. wish there was another platform that offered fulfillments.

been trying to close my seller account for a year now they still charge me and wont give me a refund even know i never fully signed up

I started selling on Amazon in early 2018, I have been trying to close my account with them since January 2018 whilst they repeatedly ignore this and continue to take money from my bank. They have repeatedly closed cases without response or agreement from me,

We've had a TERRIBLE experience with seller central. The platform is extremely un-user friendly and they go out their way to make the system convoluted to use. We have had major log in issues with accounts and passwords becoming tangled with little support and hours wasted on the phone to amazon with no result. All the time whilst not being able to access the account, we racked up fines which Amazon has had no problem taking directly from our bank account. Our products have become 'unlisted' or 'stranded' for no apparent reason with no communication. Our products we send to Amazon leave our warehouse in full box quantities but mysteriously arrive at the amazon warehouses with less units - which off course we then get fined for. We've now been charged extortionate storage fees which again is not communicated clearly. Total disaster. How do the get away with this?!

Happy selling my BUTT. I have not been able to access my account for 3 weeks now. I have orders I can't respond to. I am losing a lot of money, and after calling Amazon 10 times, still no help. I keep getting emails from them that you can't respond to. I get "customer service agents" who speaks cirkus english. The only solution Amazon have offered me is to contact my buyers and ask them to cancel their orders. W T F??? I am trying to make a living of this, but the only one making a GOOD living on this is Jeff Bezos. Funny enough, Amazon can still figure out withdrawing money for the "service" they claim to offer me, but they can't figure out how to solve the issue of me accessing my account.
I really regret using Amazon, I can only advice people to find other places to sell from.

Absolutely awful. I opened an account and posted all my company paper work and they kept asking for other documents. At the end it seemed like they were determined not to verify my account. I honestly don't know why, but I thought maybe it could even be my Middle Eastern heritage but I have no way of proving that .... I just don't know
Having said all that, these people ...wait for it .... actually "charged my credit card" £120 while all this was going on. They charged me £120 when they hadn't even verified my account and I hadn't uploaded a single product or traded a penny. This is just theft and they will not get away with it.
You would've thought making this mess they would be keen to resolve the issue. The answer is no. I've called them countless times, each time holding between 10 to 20 minutes. They keep promising to refund me but then days and week pass and it seems they have no intention of doing so.
Now I'm angry and they're going to find out the power of the U.K consumer because I'm going to take them to court and if I can I'll try and reverse the transaction through my credit card. I will not let them get away with this!
I guess we only have ourselves to blame buying from this massive heartless companies that have no idea about customer support. Welcome to the age of robots!!!

There is absolutely no commitment whatsoever to FBA Sellers.
Items become delisted at a whim, without reason, warning or any communication at all.
All you can do is speak to Call Centre Staff who barely speak English and have absolutely no interest in helping you if they even understand the issue you are trying to explain.
I once spent 20 minutes trying to understand a man who, it turns out, was just calling to say they had received my email - nothing had been done about it - he wanted me to withdraw my ticket because he had acknowledged it!
We currently have over 50% of our listings "Unavailable" (listings that had already been re-listed following the same treatment, for the same reasons, over a month ago and had been fine for weeks!)
There is no one we can speak to who understands this and can do anything to help or even treats us as an income source to Amazon.
This is costing £1000s each week - Amazon don't care.
There is no come back, no "Customer Service", no escalation potential.
Every time an item is delisted, most of the already uploaded information is unnecessarily deleted, generally including the very thing they tell you they have de-listed you for not providing!
We are listing in 5 languages, this is a full time job in itself and there is absolutely no rhyme nor reason to it. Our last batch we have listed 3 times in a row only to have everything deleted and questioned because there is no information (ie - the very thing they deleted!)
We currently have over 50 items in limbo, our stock is in Amazon, soon they will charge us rent!
They take around 30% - this is not a service!!
If Amazon want to provide a Service for the money we are paying them, give us a single point of Contact. One person who speaks the language, understands the FBA thing and can actually help or advise. We'd only need a 2 hour access window 5 days a week with someone like that - We'd trade that for round-the-clock untrained minions any day.

I have sold on the amazon platform for around a decade, customer service for amazon.co.uk sellers is from my experience very poor.
Basic communication is shocking, there is conflicting rationale in discussions with different customer service representatives when problems arise. It has become considerably worse, to the point that i fear asking questions as it feels they reprehend more when challenged.
Currently I have had 100% positive feedback, and zero A-Z claims for well over a year, and yet they have put money on hold because i cancelled a few items in a few weeks and my pre-fullfillment cancellation rate was high (though statistically irrelevant as i have very few seller fulfilled sales?). Ironically in comparison most of the money they have on hold is via FBA, and it's odd as amazon have lost or damaged items they store and process, but i can't put their business seller fees on hold until i feel they have reached a certain standard. I feel very let down as i am a long relationship with this business and i don't think they recognise that in any. way. As far as i'm concerned the customer service on selling channels such as ebay is vastly superior.

Trying to register as seller is a mission impossible if something in the account verification process goes wrong.
They've been asking me one document, which I did not have, for a month and finally, when I got it, they asked another.
Whatever I try to ask or explain by mail gets an automated response that clearly shows they don't even bother reading what you have to say.
Worst service ever, worst platform, seller unfriendly !!!

What i hate and dont get is that they restrict some items that you want to sell if you have that item, but you have the rights to sell because its yours in the beginning. Also they are money grabbing inbred d-wads because if you sell heavy or large items and the default price is £2.00 somewhere if your a invidual seller and they allow you to chose to put it up but you have to pay to upgrade. Also when someone brought my Call of Duty WW2 PS4 they charge 8.16 for god damn fees that is a rip off because it my item not theres . I will never use them again and they can suck my duck if they dont change there stupid policy

Amazon Customer Service is absolutely disgusting. This is not something that is limited to a particular country. This is a global disease which is directed from the very top. Make no mistake; this virus is spread from the source.

There is nowhere to go when you have a problem and they have no respect for the people that keep them in existence.

You are always the God being the buyer. However, being classed as the devil is an understatement for sellers.

Something needs to be done about this organisation so they learn to respect their sellers.
Amazon Seller Support? Do you have a response? Probably not, I am not a buyer!

I have been an FBA seller with Amazon UK for the past 6 months and the level of service has been very poor. Products are received in a good condition then mysteriously become 'unfulfilable'. When you ask for information it takes over a month and the automated removal/ destruction process starts. As a seller using their platform the fees are high, their seller service poor and their interest in helping sellers almost zero.
Their control of the market is so complete that they can dictate the terms of service (very low) and you are limited in what you can do.