Secured Mail Anmeldelser 50

I placed an order with feelunique on November 28th who for some reason used this company with the order due for delivery on Tuesday 4th December I waited in all day with no further information from this service until later when I checked for more information on my package for it to state the delivery was late as of Wednesday 5th December with no expected delivery date given which was an absolute joke and when I email said company I get no response back and feelunique have sent a replacement via this so called delivery service so I am fully accepting the fact I am not likely to recieve my delivery or any reply from this company what’s so ever

Despite searching the internet for half an hour I cannot find any way to track an item due for delivery yesterday and which i need urgently Totally obscure company which advertises itself but does not seem to function at all if you want to use the tracking number

My parcel has been in their warehouse for 10 days, with no explanation as to why or what's going on.
Despatched on the 22nd, and on the 30th its still hundreds of miles from me.
Item was supposed to be a gift.

Tracking is via a pop up, bad enough as I have to keep putting details in, that's to say if the tracking even updates. Slow. Items haven't moved from original depot for days. Wish companies did not use this company.

My package, addressed to Kent, was received at the Warrington depot ten days ago. Tracking information, such as it is, suggests that it's still sitting there. I've received items from the Far East quicker.

Parcel was dispatched 9 days ago from supplier, it has been received in Warrington depot and hasn't moved for 8 days... Still waiting......

AVOID AVOID AVOID!!!!

Update : order was cancelled, not delivered after 14 days in transit.

I want to aware all small businesses about Secured Mail so that they can’t fool others with hidden charges and small businesses can survive in the market. Please read the following information, it may help you if you are using Secured Mail Service or want to consider them in near future.

I have a small online selling business in UK and secured mail came to me with some postal service offers. Their offered rates were much cheaper than the Royal Mail for same services. After few discussions I accepted their offer and started their service for Large Letter and Parcel items.

I am a bit busy person so I informed in advance to Secured Mail that I don’t get enough time to check each invoices; therefore I had an agreement to inform me about any over format items immediately. Secured Mail confirmed that all my items were perfect format and no issues. Since then they never sent me any email or called me about the over-labelled charge. After 4 months I checked that they had taken extra £11,254.45 from my account. When I informed them immediately; no one came forward from Secured Mail to resolve the issue. As it was my hardworking money so I contacted them several ways. After few days their higher management started investigation, which was waste of time; in the meeting their higher management told me that “Secured Mail never informs to the customers about wrong format or relevant issues; they simply over-label and charge extra they decide”; which is completely unprofessional report. Instead of helping me; their higher manager was just trying to say that they are working as per their policy and they will not reveal any customer or parcel details. Later on I realized it was their pre-plan to make quick money. Secured Mail didn’t have any satisfactory answer for the issue I raised.

In the invoices lots of customer data didn’t match with my record and they were also unable to provide any evidence that why they charge my large letter items as a big parcel. They have also visited my warehouse several times but didn’t find any wrong format items. Moreover, my staffs are also well trained so there are no areas for mistake. At the end It was confirmed to me that Secured Mail’s all department was involved to take this extra money from me and it was their pre-plan that Secured Mail will offer cheap rate at the first stage and if any client accept their offer then they will start making quick money by their hidden plan and policies.

In primary search I found that secured mail has taken extra £11,254.45 from me in last 4 months; I am sure that if I go with more in details then maybe I will find more mess in the invoices. At the end their higher management offered me £1,000 refund only; but still they didn’t confirm yet that when they will return my rest of £10,254.45. Due to the trust issue, I have stopped using Secured Mail service and closed their account.

I have enough information and evidence for the each lines I have stated above; if anyone one need any evidence please let me know; certainly I will provide. Suggestion for small businesses, even royal mail price is bit higher than Secured Mail but Royal Mail never charges anything extra. Beware if you are still using Secured Mail service. Thanks.

I'm less than a half hour drive from the distributor yet it took NINE DAYS to deliver my package

I don't care how cheap their parcel service is, 3 days to travel from Luton to Warrington is unacceptable. Parcel still has to get from there to Royal Mail in Aberdeen who'll deliver the "final mile". This is only my second experience of them, the first being equally as slow with delivery finally made in 9 days, Royal Mail only having the parcel in their possession for 4 hours. If at checkout I find the courier is Secured Mail, I'll purchase from another seller.

Great customer service. My business needed a delivery service that was flexible to my needs. Secured Mail have been really flexible and I was surprised at the low cost.