ABSOLUTE THIEVES!!!! DO NOT ANY UNDER CIRCUMSTANCES use this delivery service I’ve had two items not arrive aka been stolen via them!!!! Not secure at all!!! Update states last delivery group... Se mere
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Se, hvad kunderne siger
My package, addressed to Kent, was received at the Warrington depot ten days ago. Tracking information, such as it is, suggests that it's still sitting there. I've received items from the Far East qui... Se mere
Virksomheden har svaret
Like many others reporting on this company. I purchased an item on Amazon and shown as dispatched with tracking number provided. The tracked item hasn’t moved since first shown and it is apparent that... Se mere
Absolutely crap service. Item has been sat in there warehouse now for 7 days!! Unfortunately TJC use them (for some obscure mental reason!!!) but due to secured mails absolutely abysmal delivery syste... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Secured Mail delivers over 500 million items every year for businesses, retailers and organisations of all shapes and sizes. We are one of the largest eCommerce, postal and retail logistics businesses in the UK with a distinctly tailored approach to our services. Our key solutions include Direct Marketing Mail, eCommerce, Retail and International delivery. Using our high speed automation, cloud technology and transparent tracking data, we are able to save your business money and time as we collect, sort and deliver on your behalf. We’re all about flexibility and expert service and we pride ourselves on the longstanding partnerships we have with our customers. Our tailored approach ensures you receive the data that matters to your business, giving you the advantage. Secured Mail are part of The Delivery Group, www.thedeliverygroup.co.uk.
Kontaktoplysninger
Calver Road, WA28UD, Warrington, Storbritannien
- 03300535900
- clientservices@securedmail.co.uk
- securedmail.co.uk
1,3
Dårlig
50 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rubbish.can't track parcel or…
Rubbish.can't track parcel or contact.please do not use this service.
12. februar 2020
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good afternoon Shaunette,
I am sorry you have experienced difficulty with your item delivery.
A member of our Client Service Team are here to assist you further.
To enable us to do so please can you contact us at either clientservicesWGTN@thedeliverygroup.co.uk or by calling 03330 111 999 choosing option 1 and we will be happy to track the status of your item for you.
Best regards,
Lisa
The tale of two items
On Jan 22 I ordered two items, one from the UK and one from the USA. Today, after checking the tracking US/UK (USPS) It is due to be delivered, the UK item, sent apparently via a company I'd never heard of before, SecuredMail, isn't even in transit and is impossible to trace since there is no tracking mechanism available.
29. januar 2020
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Afternoon Paul,,
I am sorry you have experienced difficulty with your item delivery,
A member of our Client Service team will be happy to assist you further.
To enable us to do so please can you contact us at either clientservicesWGTN@thedeliverygroup.co.uk or by calling 03330 111 000 choosing option 1, and provide details of your tracking reference and postcode our team can look into this for you.
Kind regards,
The Delivery Group
Shame cant give a ZERO
Shame cant give a ZERO! ordered for 23rd Dec at the latest parcel still sitting in London since 19th never even left , absolute joke got a Wowcher refund thankfully but what a way to push sellers down the pan , shameful and dont even suggest I call your money grabbing phone line should pay sellers compensation for loss of sales
28. december 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Afternoon Caroline,
Thank you for contacting The Delivery Group,
Can you kindly contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1 and a member of our Client Service team will be happy to assist you further with your enquiry.
We look forward to hearing from you.
Best regards,
Lisa
Was expecting an item to be delivered…
Was expecting an item to be delivered on 19th December. Guess what? Correct, it hasn't arrived and the tracking shows that it is currently in London and been with them since the 16th. This is my tracking number. GB733710733710 Postcode NR19 1TQ
Don't use them if you want you package delivered.
20. december 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good afternoon Stephen,
I am sorry you have experienced difficulty with your item delivery.
A member of our Client Service Team are here to assist you further.
To enable us to do so please can you contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1 and we will be happy to help you.
Best Wishes,
Lisa
Incompetent service
I ordered a present from vivotech who used this company to ship my item, it was so called passed to the royal mail and they'd billed the delivery group yet i never received it and had to request a refund from the company due to the delivery groups incompetent service. Then again i ordered a different present same tracking information 'royal mail has billed the delivery group' and my item hasnt shown up yet again. With it being so close to Christmas I'd expect better service and when i emailed the delivery group a week ago i got no response.
16. december 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning Tasha,
I am sorry you have experienced difficulty with your item delivery,
A member of our Client Service team will be happy to assist you further.
To enable us to do so please can you contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1, and provide details of your tracking reference and postcode our team can look into this for you.
Kind regards,
The Delivery Group
Oh Dear
Oh Dear. Had I have known these reviews were here I might have asked the seller which couriers they use prior to ordering. I have to say I have never heard of Secured Mail and I post & receive lots of parcels. Interesting their website waxes lyrical about how big they are, how many companies they serve etc etc.and yet all the reviews are negative. What is even funnier is the Trust Pilot dialogue box at the top of their review page, which states that the company hasn't actually asked for reviews !!!! I wonder why?? Needless to say I can't 'track' my parcel, because their tracking service is non-existent, and I won't call as the number looks like a premium cost number. Thankfully I paid by PayPal so will just request a refund if not arrived when advised it would.
6. december 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good afternoon Maggie,
I am sorry you have experienced difficulty tracking your item.
A member of our Client Service Team are here to assist you further.
To enable us to do so please can you contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1, and provide details of your tracking reference and postcode our team can look into this for you.
We look forward to hearing from you.
Best wishes,
The Delivery Group
My experience was very similar to those…
My experience was very similar to those already described. It proved impossible to use the tracking number provided by an Amazon seller, so I telephoned the number shown on this site in the responses to earlier complaints. A courteous young man answered the Secured Mail number and informed me that Yodel (sic) had no record of having received the item. He undertook to carry out a search for it and call me back. I never heard from him again. In the event it was delivered some 9 days after the Amazon seller said he had dispatched it. The delivery was made by private car, the driver saying that it had come from Yodel. Money Saving Expert rated Yodel as the worst courier in the UK a couple of years ago. Perhaps Secured Mail and Yodel make a rather poor team.
9. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Afternoon,
Firstly, please allow me to apologize for the experience you have had on both the delivery and investigation of your item. I can assure you this is not indicative of the level of service deemed acceptable within The Delivery Group .
Each contact made to our Client Services Team is documented within our case management system. If you could contact me directly at katrina.shaw@thedeliverygroup.co.uk I would appreciate the opportunity to look at this matter for you. In the meantime, please accept my sincere apologies for the frustrations clearly felt in this instance.
Best Regards,
Katrina Shaw
Head of Client Services
Can't track anything
Can't track anything. I have a Tracking number but the Website asks for "item reference" and "postcode"?? It doesn't work with the tracking number and my zipcode so I don't know what you want
19. september 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning,
I'm sorry to learn of the difficulties encountered when trying to track your parcel.
If you could contact our client services department on either 0333 0111 999, selecting option 1 or at clientservices@thedeliverygroup.co.uk we can look into your query further.
Best Regards
The Delivery Group
Package never arrived
Package never arrived. Tracking does not work. Trying to contact them for any information is an other dead end. Why do retailers on Amazon work with them??
18. september 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning Andrea,
I am sorry to see you have experienced difficulty with your item delivery.
If you could contact us at either clientservices@thedeliverygroup.co.uk or by calling 0330 05 35 900 choosing option 1, and provide details of your tracking reference and postcode our team will be happy to look into this for you.
Best regards
The Delivery Group
I'd give it zero stars if that were…
I'd give it zero stars if that were possible. Unable to track parcel however, the delivery was due two days ago. This isn't the first time I've had this issue either. Retailers should say how they goods will be delivered so that I'd know to avoid anyone using this (lack of) service. They are 😱
30. august 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning Hilary,
I'm sorry to learn of the issues experienced with trying to track an item. Our Client Services Team are available from 8am - 8pm and happy to support with any queries. Client services can be contacted by phone on 03330 111 999 option 1, or at clientservicesWGTN@thedeliverygroup.co.uk
Best regards,
The Delivery Group
Can't track tracking numbers
Apparently it is so secure that even though you get a tracking number, there is no way to actually track it. No pointer to any tracking info page can be found on the secure mail website. If there is one, it is hidden extremely well. Not just from me, but from all the resources of amazon.com as well.
28. august 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning Thomas,
Please accept our apologies for the frustration caused in trying to access our tracking facility. Having looked into this, it appears that the redirection from our Secured Mail website, which is no longer in use, is highlighting a security issue before performing an automatic redirection. This has now been flagged with our IT department.
In the meantime, if you could contact us on either 03330 111 999 selecting option 1 for Client Services or emailing us at clientservicesWGTN@thedeliverygroup.co.uk one of our team will be happy to assist with your query.
Best regards,
The Delivery Group
I waited my parcel for 2 months
I waited my parcel for 2 months, no tracking, no answers, it's disgusting. Is it a real company or what?
25. august 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning,
Please accept our apologies for the difficulty encountered with your items delivery.
If you could contact our client services department on either 0333 0111 999, selecting option 1 or at clientservicesWGTN@thedeliverygroup.co.uk we can look into your query further.
Best Regards,
The Delivery Group
This is an absolute joke
This is an absolute joke, I have tried tracking my Item and i can not do this as the web page is took down??? I have ordered the parcel a week ago and still haven’t received it. It’s absolutely disgusting service, I have been waiting for this item as it was for my car to help pass mot and I had to cancel it otherwise I would of failed. I want to know where my parcel is and nobody can tell me. The tracking service is a joke it doesn’t even work. This is the worst service going and if I don’t get my parcel within the next couple of days I am taking this a step further.
24. august 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning,
I'm sorry to learn of the difficulties encountered when trying to track your parcel. Our website has moved but should have redirected you. I apologize for the frustrations felt in this regard.
If you could contact our client services department on either 0333 0111 999, selecting option 1 or at clientservicesWGTN@thedeliverygroup.co.uk we can look into your query further.
Best Regards
The Delivery Group
Really bad service
Really bad actually. Still waiting for my parcel and worst of all no communication from secured mail. 2 weeks is pretty bad for an item that shpuld have been there within 2 days.
18. august 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good morning Steve,
I am sorry you have experienced difficulty with your item delivery,
A member of our Client Service team will be happy to assist you further.
To enable us to do so please can you contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1, and provide details of your tracking reference and postcode our team can look into this for you.
We look forward to hearing from you.
Kind regards,
The Delivery Group
No show of parcel
No show of parcel. Can you track it? SM11892537552403051320P
16. august 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning,
Thank you for contacting The Delivery Group,
Can you kindly contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1 and a member of our Client Service team will be happy to assist you further with your enquiry.
We look forward to hearing from you.
Best regards,
Lisa
Still waiting for my parcel
Still waiting for my parcel, due at least a week ago for my daughters birthday. Tracking suggests its been handed over to royal mail, god knows what is going on, and probably not going to have the parcel in time. Why companies use this company is beyond me!
15. august 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning Rachel,
I am sorry to see you have experienced difficulty with your item delivery and fully appreciate the frustration felt.
If you could contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1, and provide details of your tracking reference and postcode our team can look into this for you.
I look forward to hearing from you,
Best regards
Lisa
Too Slow
It's so slow, and don't understand companies using secured mail.
27. juni 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Morning,
Thank you for contacting The Delivery Group.
would you like to track an parcel? if so can you kindly provide me with your unique tracking reference and I will be happy to look into this for you/
I look forward to hearing from you,
Kind regards
Lisa
The Delivery Group
I am waiting for a parcel
I am waiting for a parcel, should have arrived two weeks ago. You would think that a second hand book service would choose a decent carrier. This one is the WORST.
Abe books, please find better carriers. I WILL NOT BE BUYING FROM THIS BOOK SHOP ANYMORE. THE book shop is HEYBULK in the UK
13. juni 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
2 days ago
Good Afternoon Angela,
I am sorry to see you have experienced difficulty with your items delivery.
If you could contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1, and provide details of your tracking reference and postcode our team can look into this for you.
Best regards
Lisa
Absolutely crap service
Absolutely crap service. Item has been sat in there warehouse now for 7 days!! Unfortunately TJC use them (for some obscure mental reason!!!) but due to secured mails absolutely abysmal delivery system, I won’t be using TJC anymore. Sort yourselves out Secured Mail...your rubbish service is affecting other companies now!!!
5. juni 2019
Uopfordret anmeldelse
Besvarelse fra Secured Mail
Good Afternoon Jackie,
I am sorry to see you have experienced difficulty with your items delivery. Items can appear to have remained in one destination for a period of time for a few reasons such as: the items service being upgraded and the original barcode then being void, or the item not having been received into the network by the seller and we have only therefore received pre-advice of the item, which is the first tracking event visible. In either event I fully understand the frustration felt in this matter and would like to offer support to resolve.
If you could contact us at either clientservices@securedmail.co.uk or by calling 0330 05 35 900 choosing option 1, and provide details of your tracking reference and postcode our team can look into this for you.
Best regards
Secured Mail
They should not exist - apologies are not enough
I buy from TJC for quite some time and for some reason they use this company: it always takes close to one week to receive my items and when I check SecuredMail site (most of the time not working - no problems on my site whatsoever if you they want to blame somebody). My items are then passed onto RoyalMail, yet I cannot track them on SecuredMail as to what happened - they are an utter waste of time and should not exist in our part of the world, as shown here by the many negative reviews and only their apologies but not taking action.
16. januar 2019
Uopfordret anmeldelse
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