Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my worki... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve used secret spa for hair, spray tan and make up for events and holidays and have had a great experience with finding really good practitioners. I’ve also found the customer service to be very hel... Se mere
Virksomheden har svaret
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Se mere
Virksomheden har svaret
I have used Secret Spa a couple of times recently for an at home spray tan and both experiences with Amanda have bern amazing! The account set up / booking system is super easy to use and very intuiti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Skrevet af virksomheden
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Kontaktoplysninger
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Storbritannien
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,6
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Secret Spa
Hi Jamie,
Thanks so much for your kind words! We’re thrilled to hear you loved the tan and had such a great experience.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Roxanna is amazing
Roxanna is amazing. The whole process was so easy and good. Price is fair.
3. juli 2025
Besvarelse fra Secret Spa
Dear Rachelle,
Thank you so much for your lovely review. We’re so pleased to hear that you had such a smooth and positive experience, and that Roxanna took great care of you.
We really appreciate your kind words, and we look forward to welcoming you back again soon.
Warm regards,
Mollie
Perfect option for at home treatments
I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on recommendations tailored to me. Helped to take a bit of stress out of a very stressful few days.
2. juli 2025
Besvarelse fra Secret Spa
Dear Yasmin,
Thank you so much for taking the time to feed back on your appointment. I'm so pleased to hear you had a great experience with us
We’re glad we could be part of your special preparations and truly appreciate your kind words. We hope to welcome you back again soon.
Warm regards,
Mollie
Brilliant
Brilliant. Shereen came round and gave us spray tans in the kitchen and eyelash tints on the sofa. Faultless.
1. juli 2025
Besvarelse fra Secret Spa
Dear Frankie,
Thank you for taking the time to share your lovely feedback. We’re so pleased to hear Shereen made your at-home appointment feel so effortless and enjoyable.
We’re thrilled everything went smoothly and hope to see you again very soon.
Warm regards,
Mollie
Communication was great from Secret…
Communication was great from Secret Spa. The hair/make up artist ran 45 minutes late but she was efficient and listened to the brief. I had lots of compliments about my make up and up do.
12. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secret Spa
Dear Kendall,
Thank you so much for your feedback. We’re thrilled to hear you were pleased with your hair and makeup and that you received so many lovely compliments on the day!
We’re really sorry for the delay with your artist’s arrival — we completely understand how that can add pressure when you’re getting ready for a special event. We’re glad she was able to work efficiently and still deliver the look you had in mind, and we truly appreciate your patience and understanding.
We hope to have the chance to look after you again soon.
Warm regards,
Mollie
Laura arrived on time
Laura arrived on time, she was really pleasant, polite, friendly and very knowledgeable about makeup. She listened to my needs and my makeup was amazing.
Laura was very professional, tidy and hygienic.
28. juni 2025
Besvarelse fra Secret Spa
Dear Fiona
Thank you so much for taking the time to share your experience. We’re so pleased to hear that you had such a positive appointment with Laura.
It’s lovely to know she made you feel comfortable, listened to your needs, and delivered a makeup look you were really happy with. Laura will be so pleased to receive your kind words – I’ve also made sure she’s added to your favourites so you can easily book her again in future.
We hope to welcome you back again soon.
Warm regards,
Mollie
Thank you april for many years of hair and laughs!!
April has been my hairdresser for many many years she does my hair exactly as I ask which stays up the whole day guaranteed! absolutely can't wait for my next cut will never go to anyone else!
23. maj 2025
Uopfordret anmeldelse
Besvarelse fra Secret Spa
Dear Ian
Thank you so much for your lovely feedback – what a joy to read! We’re absolutely thrilled to hear how much you’ve enjoyed your appointments with April over the years. It’s clear she’s created not only beautiful hairstyles but also a truly trusted experience.
We hope to welcome you back again soon and please don't hesitate to reach out if we can help with anything else in the future.
Kind regards,
Mollie
Multiple last minute cancellations as…
Multiple last minute cancellations as could not find a therapist. I have been a regular customer and was unwell for one booking and asked to reschedule and they refused and charged me 90 pounds.
Re the below response;
I requested an appointment 3 days ahead of time and was told it would not go ahead the night before. The same week, I fell ill the day before another appointment, asked if it could be rescheduled as felt I would be infectious, was told that this was not possible. I then asked to keep the booking (minutes after cancelling) if I was going to be charged and they refused.
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secret Spa
Hi Drislac,
I’m really sorry to hear you’ve been left feeling disappointed. We understand how frustrating last-minute changes or cancellations can be, especially when you’ve been a loyal customer and had made arrangements around your bookings.
To clarify, the booking you referred to as cancelled was actually a request for a specific therapist who, unfortunately, was not available. As this wasn’t a confirmed appointment, it was cancelled and fully refunded.
Regarding the charge you’ve mentioned, this relates to a confirmed booking that was cancelled within 12 hours of the start time. As our professionals are freelance and hold time in their diaries exclusively for confirmed clients, our 24-hour cancellation policy ensures they’re still compensated when cancellations happen at short notice. In this case, your therapist was unable to secure another appointment in that time.
We’re very sorry that this has impacted your experience with us and appreciate your feedback.
Warm regards,
Mollie
I had Nicola do my spray tan for my…
I had Nicola do my spray tan for my wedding and she was amazing! I loved the final result, not one streak mark. She made me feel very comfortable and guided me through the tan and after care well. I will defiantly be booking myself in for another spray tan again soon
25. juni 2025
Besvarelse fra Secret Spa
Dear
Thank you so much for your lovely review. We’re so pleased to hear that Nicola helped you feel comfortable ahead of such a special occasion and that you were happy with the final result! She’ll be thrilled to know her guidance and care made such a difference.
We’d love to welcome you back for your next tan very soon.
Warmest wishes,
Mollie
Cancelled 5 mins before app then…
Cancelled 5 mins before app then rebooked for next day and lady showed up without the right equipment! Really wasted my time and stressed me out.. not what you want before a holiday when you don’t even get the treatment you wanted
Replying to your message below the second person who came this morning forgot half the equipment to do the spray!! Someone else then came two hours later who did do it (third time lucky!) but was so close to when I had to go away it all washed off in the shower..
such a disaster don’t waste your time
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secret Spa
Dear Charlotte,
We’re really sorry again for the disruption to your booking — we completely understand how stressful it must have been, especially so close to your holiday.
After the original appointment had to be rescheduled, we arranged for another professional to attend. Unfortunately, there was a mix-up with her equipment on arrival, which we completely appreciate was frustrating. As soon as we were made aware, we acted quickly to get another fully equipped professional out to you the same day to ensure your treatment could still go ahead.
This isn’t the experience we ever want to deliver, and we’re reviewing what happened to help prevent it in future.
Warm regards,
Mollie
Relaxing and effects lasted for several days
Very nice massage.
Felt much better afterwards.
24. juni 2025
Besvarelse fra Secret Spa
Dear Jd,
Thank you so much for taking the time to feed back on your appointment. I'm so pleased to hear you had a great experience with us and we look forward to welcoming you back soon.
Warm regards,
Mollie
Excellent work Super professional
Excellent work Super professional
Highly recommend, Bryony.
23. juni 2025
Besvarelse fra Secret Spa
Dear Daniela,
Thank you so much for your kind words. We’re so pleased to hear you were happy with the service and that Bryony made such a great impression.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Fantastic experience
Fantastic experience! The therapist was very professional, knowledgeable and met all of my expectations. She styled my hair with a lots of extensions just the way I wanted. And she had a very calming and pleasant personality. I recommend her highly.
21. juni 2025
Besvarelse fra Secret Spa
Dear Sopheila,
Thank you so much for your kind feedback. We’re delighted to hear your therapist styled your hair just as you wanted and made the experience so calm and enjoyable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Gabbi was lovely & did exactly what I…
Gabbi was lovely & did exactly what I wanted! Arrived on time and was super friendly
21. juni 2025
Besvarelse fra Secret Spa
Dear Paige,
Thank you so much for your kind feedback. We’re so pleased to hear Gabbi delivered exactly what you were after and made the experience so enjoyable.
Don’t forget you can favourite her on your account to request her directly next time you book.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
April arrived perfectly to time and was…
April arrived perfectly to time and was superb. She took time to understand exactly what we wanted, created just the looks we wanted but with her own flair and suggestions. Our hair still looked great after a very hot and long day at Ascot. I would highly recommend her and the Secret Spa experience.
19. juni 2025
Besvarelse fra Secret Spa
Dear Denise,
Thank you so much for your lovely feedback. We’re so pleased to hear April brought your vision to life with such care and creativity — and that your hair held up beautifully through a long, hot day at Ascot!
We look forward to welcoming you back again soon.
Warm regards,
Mollie
She was extremely polite very…
She was extremely polite very respectful she bought a lovely atmosphere into my home the best massage I have ever had I felt as if I had woken up in a new body
19. juni 2025
Besvarelse fra Secret Spa
Dear Angela,
Thank you so much for your wonderful feedback. It’s lovely to hear that your massage left you feeling so refreshed, and that your therapist created such a calm and welcoming atmosphere in your home.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
A wonderful experience
A wonderful experience, Henrique M. arrived on time and helped with an updo and a hat for the Royal Ascot. He was friendly and efficient, would highly recommend. the entire experience went smoothly from booking through the final appointment.
18. juni 2025
Besvarelse fra Secret Spa
Dear Susan,
Thank you so much for your kind feedback. We’re so pleased to hear that everything from booking to the appointment went smoothly, and that Henrique helped you get ready so beautifully for the Royal Ascot.
I’ve made sure to add him to your list of favourited professionals so you can request him directly next time you book.
We hope to welcome you back again soon.
Warm regards,
Mollie
Really nice girl
Really nice girl. Zhara did my nails beautifully. I was very pleased….thank you.
18. juni 2025
Besvarelse fra Secret Spa
Hi Charlotte,
Thank you so much for your lovely feedback. We’re so pleased to hear you were happy with your nails and that Zhara made the experience so enjoyable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
First experience at a spray tan at the…
First experience at a spray tan at the age of 62 . Melissa made me feel so relaxed and comfortable . I’ve booked with her another 2 times for the hen and the wedding
17. juni 2025
Besvarelse fra Secret Spa
Dear Karen
Thank you so much for your lovely feedback. We’re so pleased to hear Melissa helped you feel relaxed and comfortable for your first spray tan — and even more delighted to hear you’ve already booked her again!
Don’t forget you can favourite her on your account to make rebooking even easier.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Therapists have arrived late more than…
Therapists have arrived late more than once without contacting the customer. The last one (Chemine M) was rude, aggressive and unprofessional. She stormed off saying she had to tend to other customers.
28. juni 2025
Uopfordret anmeldelse
Besvarelse fra Secret Spa
Dear Nadja,
Thank you for sharing your review, and I’m very sorry for the disappointment you experienced.
We’d like to clarify that on this occasion, our professional arrived on time at the address provided, but was unable to locate your property because the door number entered in your booking did not exist on your street. Our team and the professional attempted to reach you by phone during the grace period but were unable to connect immediately, which unfortunately delayed confirming your correct address.
Once we were able to make contact and received the accurate door number, the professional went directly to your address and offered to complete the treatment. However, as this was after the grace period, they advised the treatment might need to be adjusted, which we understand was not acceptable to you at that time.
We’re very sorry for any inconvenience caused, and our supervisor has reviewed this matter thoroughly. As a gesture of goodwill, we have offered compensation for the inconvenience. Please don’t hesitate to reach out if we can assist further.
Warm regards,
Mollie
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.