Received an item which is far bigger than that ordered, tried to sort out a return but its impossible. Why make it so hard having to put in codes etc which are impossible to find without losing the p... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Beinging less mobile and also on a limited income, still able to comfortably shop with all the High street and Outlet brands to remain right up to date with the rest of Society when it comes to fashio... Se mere
There's no accurate sizing information, so only 3 of 9 items I ordered fit remotely well. That would be fine if I didn't have to pay to return the items, but even so it's not that big a deal. However,... Se mere
This was my first visit to the site, I had spotted what I thought was a Pullover last seen in M&S but not available in my size at the time. I have since found out that suppliers to stores sometimes co... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Surplus and last season stock from big brands. Womens and mens wear saved from destruction or landfill and brought to you at up to 80% off original retail price. Perfect quality clothes at amazingly low prices. Labels have been removed but who needs a label?
Kontaktoplysninger
Unit B3 Phoenix Trading Estate, London Road, GL5 2BX, Stroud, Storbritannien
- 01453 297447
- team@secretlabel.co.uk
- secretlabel.co.uk
3,9
God
163 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 27 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great quality clothing
Clothes I ordered all lovely quality. Sadly I returned a couple of pieces due to fit but the returns procedure in place is excellent & simple.
13. april 2023
Besvarelse fra Secret Label
Happy you found our returns process nice and easy :)
The items came really quickly
The items came really quickly, excellent quality, good communication via email and the one refund done very professionally. The trousers are excellent quality and in excellent condition too. Very happy.
12. april 2023
Besvarelse fra Secret Label
So glad to hear you were happy with your order! If sign up to our loyalty app on site we can make sure you get a reward with your next order
If my size is there
If my size is there, many choices and great reduced prices. Good quality clothes.
10. april 2023
Besvarelse fra Secret Label
Thanks for the great review, if you sign up to our loyalty app on site we can make sure you get all the latest offers when we have every size available of our new arrivals!
Besvarelse fra Secret Label
So glad to hear you had a good experience with us Sharon, hope you loved your order!
Ordered jumper at the start of…
Ordered jumper at the start of march.and still havent received it...no email with explanation...
10. marts 2023
Besvarelse fra Secret Label
Im afraid your order was rejected by customs, we did swiftly refund you. However, I can see also that it was finally delivered & signed for with you on the 28th March. Would you please remove this feedback?
Excellent customer service
I complained about a marked hoodie and it was replaced immediately. Lovely item and excellent customer service.
2. marts 2023
Besvarelse fra Secret Label
Thanks Jan, glad to hear we were able to resolve your issue. This sometimes happens with buying last season and surplus, but we always try to fix any small errors :) Hope you loved your new hoodie!
A Happy Shopping Experience.
Love the random browsing and usually find something intriguing. Lovely clothes, bargain prices and easy returns. Shopping made exciting!
2. marts 2023
Besvarelse fra Secret Label
Thanks Judith - so great to hear you loved your experience with us! We hope you love your order. For every friend you refer you should receive £10 gift credit with our new referral programme too!
Fab clothes
Well l can't always get my size but even l can they are good quality and great price what's not to.like
22. marts 2023
Besvarelse fra Secret Label
Thanks Sandra - so great to hear you loved your experience with us! We hope you love your order. For every friend you refer you should receive £10 gift credit with our new referral programme too!
Gorgeous dress really pleased thank you
22. februar 2023
Besvarelse fra Secret Label
Thanks Eira, so glad you loved it. We wanted to remind you that you can tag us in your pictures on Instagram @secretlabelco wearing your secret label finds and you could win £50 to spend on site! :)
Excellent item at very reasonable…
Excellent item at very reasonable price, delivered quickly. I will certainly look out for more bargains from Secret Label!
13. februar 2023
Besvarelse fra Secret Label
Thanks so much, so glad you had a good experience with us! Just a reminder that for every friend you refer, the'll get £10 to spend on site, and so will you! :)
Fabulous coat!
Fabulous coat.This was a second purchase as I was so impressed with the first I purchased as a present. Delivery very quick, packed with care.
23. januar 2023
Besvarelse fra Secret Label
So glad you loved your order Lynn! Just a reminder that for every friend you refer, the'll get £10 to spend on site, and so will you! :)
The item has not arrived yet.
20. februar 2023
Besvarelse fra Secret Label
Hi Janet, so sorry to hear you had problems with your order - if you get in touch with our customer service team - team@secretlabel.co.uk we will make sure you are refunded and given a gift credit for your next order!
This was my first visit to the site
This was my first visit to the site, I had spotted what I thought was a Pullover last seen in M&S but not available in my size at the time. I have since found out that suppliers to stores sometimes copy the more popular designs but in different material. I do however like the pullover I bought and had no problems with the Secret Label site, which I think is an excellent idea.
26. januar 2023
Good Service
Ordered Autograph jeans. They arrived quickly but returned them on the same day (tracked their journey via Royal Mail). Had to chase the refund but it was dealt with promptly and politely once I contacted them.
23. januar 2023
These Jean's are true to fit and style…
These Jean's are true to fit and style and a good price.So comfortable.
19. januar 2023
Stuff was very cheap .
16. december 2022
Happy customer
Very quick despatch and great items. They kept me up to date with the despatch process as well.
18. januar 2023
Do not do reviews
I do not want my name to be attached to any review good or bad so I will not do one.
26. december 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.