I have been ordering from Seafresh for a few years now and have always found their produce to be excellent . Ordering online or by phone is easy and everyone there is helpful and friendly , nothing is... Se mere
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Se, hvad kunderne siger
I buy regularly from this company and it is a great experience every time. The fish is always of the highest quality, frozen at sea and low histamine so essentially the freshest fish one can get unles... Se mere
Prompt delivery as usual. Trying some new products this time, look very appetising. Worth paying a little bit more, you get what you pay for. 10/10 👍
Rhoda and Geoff are like friends. Terrific to deal with every time. Excellent products. Fabulous fish, great chicken kievs and sticky toffee puddings to die for! Completely reliable for quality and s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Fiskehandler
- også i
- Fiskemarked
- Frostvarebutik
- Leverandør af kødprodukter
- Online madbestilling
- Slagterforretning
Skrevet af virksomheden
Seafresh - The UK's Best Online Fishmonger delivering high quality, delicious, freshly frozen foods to your home. We responsibly source sustainable Fish & Seafood from around the world. We use British farms for most of our Meat & Poultry and have Aberdeen Angus Beef for our Fillet & Sirloin Steaks. Some of our range is 'Frozen at Sea' fish including Cod, Haddock ,Hake, Tuna and Swordfish which is so fresh it's suitable for people who suffer with Histamine Intolerance. If you suffer with Histamine intolerance check out our Histamine information page for help and guidance or call us for more details. We understand that customer service and communication is key, so we've made it easy for you to contact us by phone or email. (01942) 609647 or admin@seafreshuk.com. If you call after hours just leave your details and we'll return your call as soon as possible. We're extremely proud of our reputation for both quality and service. We are conscious of our responsibilities to protect the planet, we ethically and sustainably source our products and deliver them in the most efficient way possible. For these reasons we continue to look for ways to improve. 100% satisfaction is guaranteed. Please get in touch with any questions at all. You can get our fortnightly newsletter for recipes, exclusive discount codes, sales and some of our super giveaways - www.https://www.seafreshuk.com/newsletter/
Kontaktoplysninger
Unit A12 Kenyon Court , WN7 3PT, Leigh, Storbritannien
- 01942609647
- admin@seafreshuk.com
- seafreshuk.com
4,9
Fremragende
3 t anmeldelser
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Good experience
The person who dealt with. My transaction Rhoda, sorted everything for me & made me happy with my purchase. Would definitely recommend you to buy from sea fresh.
26. marts 2024
Besvarelse fra Seafresh - The Online Fishmonger
Hi Maureen, we spoke to Dene last week about the crab claws, it’s unusual for the meat not to just come out easily so we think they had been next to the dry ice in the parcel, we try an protect any crab, scallops, prawns etc from the dry ice touching it as it can in some cases freezer burn / stick to the product. So i think thats what has happened here. We don;t want you to be disappointed and we will always look into things for you, luckily we don’t have many issues. So we have refunded the amount for the Crab Claws and Dene said everything else looked great ( you have picked some great items so hopefully that was just a blip). The review is for the whole order for delivery, service, food, packaging etc - if you want to review another you can on the website and i also mentioned to Dene you can edit this review if you feel things have been resolved. Enjoy the rest of your order and please let us know if we can help with anything at all. Thank you
5 Star for a reason.
Easy to use website.
Helpful descriptions with cooking advice.
Choice of restaurant quality food.
Clear accurate delivery updates.
No hesitation in recommending.
26. marts 2024
Besvarelse fra Seafresh - The Online Fishmonger
Hi Paul, Thanks for the great review. We really appreciate you taking the time to write about your positive experience and thanks for the recommendations. :-)
Great customer service and high quality…
Great customer service and high quality produce.
Love the salmon and sea bass and the sticky toffee puddings are amazing
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra Seafresh - The Online Fishmonger
Thanks for the 5 stars Elaine. The salmon is our best seller by far ... but the stick toffee puddings are amazing! Either way we're glad you're enjoying the food and look forward to serving you again soon. :-)
The best fish by a country mile
The best fish by a country mile. Our favourite is salmon but the cod and hake are also excellent. Ordering is straight forward and delivery is always on time. Totally reliable and we will continue to order from this 1st. class operation.
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra Seafresh - The Online Fishmonger
Thanks so much for the fab review Roy. I can see you've tried a few things. We're glad you are enjoying the service. :-)
sub-Tesco quality, with nothing to sing about at all, but at a premium price.~
Well, I tried the crab first and it failed to impress me much. Tasteless. Salty, but lacking any Umami.
I then tried the swordfish steak, and it was like chewing a slab of tasteless pointless something. Meaty, but unsatisfying.
I was hoping the ribeye steak would redeem the order, but I am sad to say, that it was sub-Tesco quality, with nothing to sing about at all, but at a premium price.~
So sadly I have to downgrade my review to 'boring' and not to be repeated.
19. marts 2024
Uopfordret anmeldelse
Besvarelse fra Seafresh - The Online Fishmonger
Hi Robert, It was difficult to read your review about our products. We aim for the highest standards of quality and service but we are only human so not everything goes perfectly. However, when we get a complaint about 3 out of 3 products ..... we have to accept that on this occasion we have lost you as a customer.
Great service and tastes great too.
5. marts 2024
Besvarelse fra Seafresh - The Online Fishmonger
Thanks for the 5 star review Mr Edwards. We're always delighted to learn that our customers are happy with both service and products. We look forward to serving you again soon. :-)
Besvarelse fra Seafresh - The Online Fishmonger
Hi Bridget, thanks for the 5 star review. I'm really pleased you enjoyed your first order with us and look forward to serving you again soon. :-)
Crab was sub-par.
We ordered three different items, and so this review is based on the only one we have eaten so far - the dressed Cromer crab. The review might change after eating the other products,
I would describe the frozen crab as disappointing. I've eaten fresh dressed crab in Cornwall, Oban and Fife, and this is below par in flavour and presentation. Frankly the crab - once defrosted carefully according to the instructions - was lacking in the crabby delights that I would expect - it was not what a crab should not be - it was rather dull and tasteless.
10. marts 2024
Besvarelse fra Seafresh - The Online Fishmonger
Hi Robert, it's not often we have a two star review. Usually anything below 4 star relates to a delivery issue rather than a food quality issue. The dressed crab is one of our top selling products and usually the subject of rave reviews. However, we're not perfect - so please accept my apologies if the dressed crab you have had is below our usual standard. If it's okay with you I'll let you try the Ribeye steaks and the Swordfish before deciding what to do about the crab. Thanks
Great company great customer service
After the courier messed up Seafresh put it right immediately without question
4. marts 2024
Besvarelse fra Seafresh - The Online Fishmonger
Hi Julian, Thanks for the 5 stars! I'm sorry the courier messed up in the first place but at least you now know that if there is an error we will always be there to help sort it.
Besvarelse fra Seafresh - The Online Fishmonger
Thanks for the 5 star review Sandra. We're happy if you're happy and we appreciate you taking the time to post this. :-)
Excellent service from ordering to…
Excellent service from ordering to delivery. Rhoda is amazing and deserves a pay rise!! 🤣 I will definitely be ordering again!
29. februar 2024
Besvarelse fra Seafresh - The Online Fishmonger
We'll have enough of that sort of talk Linda. Payrise? But if we get enough lovely customers like yourself giving us 5 star reviews and recommending our service you never know. :-) Thank you for taking the time to post this. We'll see you again soon.
Best fish
Prompt delivery, well packaged, large portions of fish. Will definitely be back.
27. februar 2024
Besvarelse fra Seafresh - The Online Fishmonger
Thanks Alec! Glad you enjoyed your order from us and we look forward to serving you again soon.
Besvarelse fra Seafresh - The Online Fishmonger
Thank you Angela. I see you tried a few things. We're really pleased you enjoyed everything and look forward to serving you again soon. :-)
Superb seafood!
Very prompt delivery, superb packing, everything as described. But, the food quality was way above expectation! It’s still a matter of puzzlement to me that it’s so much better than even the premium product of the supermarkets.
Still, we are where we are, and I’m just about to re-order along with some food parcels for friends and relatives. They need to experience the difference.
29. februar 2024
Besvarelse fra Seafresh - The Online Fishmonger
Thanks so much Arnot. we're so pleased to learn that your first order with us has made a great impression. And we really appreciate you taking the time to post this and look forward to serving you and your friends and relatives very soon.
brilliant business
I've been buying from this company for a few years now and can't fault them,very good quality food and service,little hiccup once or twice with dpd delivery which is NOT seafresh"s fault it's the courier, but overall seafresh and rhoda are brilliant thankyou x
25. februar 2024
Uopfordret anmeldelse
Besvarelse fra Seafresh - The Online Fishmonger
Thank you so much for another fab review Simon. Enjoy your Salmon which will be with you tomorrow. :-)
Ordered crabs & crab claws for an…
Ordered crabs & crab claws for an important party. Arrived a day late, left on the doorstep in full sun. On opening the box an hour or so later, the items were slightly cold, no dry ice at all. Left some of the claws in the fridge to try later and put the rest in freezer. The claw meat was grey & tasteless, on trying that evening! I haven't even ventured to try the crab. Not giving it to my guests, what seems to be old and tasteless crab! What a waste of money!
Thank you for the refund it was greatly appreciated
22. februar 2024
Uopfordret anmeldelse
Besvarelse fra Seafresh - The Online Fishmonger
Wow. Our reviews are consistently 5 star. We never had a one star review out of over 2700 and now we have 2 in the same week. To say we are devastated would be the understatement of the year. I apologise for the parcel arriving a day late but this is due to a glitch on our system. Deliveries to Northern Ireland take two days. There is also a £12 supplementary delivery charge. This has been in place since Brexit and all the complications that came with it. Your order wasn't identified as a NI delivery, the supplementary charge wasn't applied and our staff didn't pick up on the Co Antrim address. All this would explain why the confirmation email gave you a delivery date of a day earlier than it was due. It also explains why there was no Dry Ice - we put extra in for 2 day deliveries. As for your comments about the Crab Claws being tasteless and grey I really can't accept that. We sell tonnes of Crab and we sell it fast. It's caught, cooked and frozen on the same day. Our reputation is important to us and a 1 star review is hugely damaging. It's a pity you didn't contact us on the Wednesday when you were expecting your delivery. Had you done so you would have experienced our amazing customer service. In any case, because it was our error in not identifying your NI address we will process a full refund.
GF and Histamine intolerance Foods available.
Prompt delivery. Excellent GF and Histamine Intolerance foods available. Great portions of fish and chicken.
I can even use the packaging in the garden. The sheep's wool is excellent for covering plants in the winter and the birds love it for nest building.
6. februar 2024
Besvarelse fra Seafresh - The Online Fishmonger
Thank you Sharon. I'm glad we are helping you with your special dietary needs and helping the plants and birds at the same time. :-) We Grateful for your regular custom and support.
Once bitten twice shy
We tried these fish and were eagerly anticipating trying them. Here are our thoughts
1) Seabass. It was tasteless and lost alot of water when thawing.
2) Mackerel. Again a lot of water when thawing. I know its an oily fish but the fat was off and tainted the fish meat.
3) Smoked haddock. Very dry and very salty
4) Hake. Ok but 4oz of water was lost from 3 fillets weighing 17oz.
Overall we will never order from you again. We love fish and this was a huge disappointment.
15. januar 2024
Besvarelse fra Seafresh - The Online Fishmonger
Good evening Mercedes, I am so disappointed that you have felt like this and not been in touch with us? This order was done middle of January. If you would have picked up the phone we could have discussed the issues. I can see you have not liked ANY product you ordered though? We have never ever had a 1 star review, 4’s and 5’s - you can see from our other reviews. Our fish is always bought from the best suppliers. We sell lots of each fish you have had, we have not had any complaints at all. Of course every now and then something may happen and we put it right but to not like any of the fish you have had is unheard of, certainly for us. The Seabass we have a lot, the staff too and it’s beautiful, there is a protective ice glaze, water will come off, it’s frozen but the bass left is lovely …. Mackerel is an oily fish yes and very strong flavour, i don’t know what you mean the fat was off? It can’t be off, it’s frozen quick, so im sorry i may have the wrong end of the stick on that one? Smoked Haddock should be poached, or added to a recipe, it can’t be dry if you cook it this way? We recommend to cook most fish from frozen, the fish steams and cooks beautifully, it never drys. If the fish is dry it’s overcooked, The fish with skin is a little different, some is better defrosted yes and cooked for less time or poached, grilled etc. the hake though is better cooked from frozen. Lose foil parcel in the oven, 30 mins, perfect? There is always a protective ice glaze, some more than others, the industry standard is 20% however we pay extra for less ice glaze, we always have. The Hake naturally has a low glaze. I wish you had picked up the phone, we could have advised you on the cooking and certainly replaced some of the products for you r tried something others. I can see you have made up your mind before speaking to us, we are sorry you feel this way and extremely disappointed too.
This is a lovely company to deal with!
This is a lovely company to deal with. I had a query about an order that I had placed as there was a mix up with the delivery date. My call was answered promptly and confirmation was given that all was fine with my expected delivery, then Rhoda personally rang and left a message assuring me my order would arrive on time. Such a refreshing change to have "proper" customer service. The quality of the fish is great, I have ordered from them several times and always been very satisfied with my goods. Highly recommended
6. februar 2024
Besvarelse fra Seafresh - The Online Fishmonger
Thank you for your lovely review Susan. Apologies for the late acknowledgement . Your regular custom and support is appreciated by our entire team. :-)
The food is fresh
The food is fresh, a pleasure to eat. The service is excellent, well done 👏👏👏
6. februar 2024
Besvarelse fra Seafresh - The Online Fishmonger
Thanks for your lovely positive review Joan. We're pleased you enjoyed the products and service and look forward to serving you again soon. :-)
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