I have 2 of their fountain pens. Both of them perform as well as one that I have that cost significantly more. Both have a medium nib. Having tried a fine nib, I contacted them to ask if they sold r... Se mere
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愛用していたスクリブナー社から、求めた金色の万年筆が先日、忽然と消えた。其の事をメールにて送信したら、今回1回限り、善意として、交換ペンをお送りしてくださる、とのことであった。 此の後、数度のメールの遣り取りがあり、つい、昨日。 朝の散歩から、帰宅すると、母が使用していた部屋に何の氣なく、入った。そうしたら、あの輝かしい金色の万年筆が畳に転がっていた。 其の事実を... Se mere
Virksomheden har svaret
I was completely NOT expecting TREMENDOUS customer service. I'd received a black lacquer ballpoint pen as a gift some seven years ago. Over time, daily use, etc., it was showing its age. On a whim rea... Se mere
Virksomheden har svaret
Superb writing instrument! Brought the Dark Green and Black Rollerball pen. Writes beautifully, perfect weight. The flow of ink in both the Medium and Broad refills is the best in any other pen I’ve u... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Scriveiner London was founded by successful entrepreneurs Yanning Li and her husband Justin Lowes, who have lived in Asia, North America, and Europe. They subscribe to a lifestyle of 'luxury minimalism'. They believe in owning fewer possessions — but those possessions they do own are of the finest quality and supremely fit for purpose. This mindful practice, less wasteful and more environmentally conscious, is a founding principle that guides their strategy for growing the Scriveiner range. The couple identified a gap in the market for a British brand of high-quality pens and accessories designed as luxury items and sold at affordable prices. In creating Scriveiner, their work together has resulted in the design and manufacturing of their ‘Classic’ pen range; an identifiably British product that has captured the imagination of discerning consumers across the globe. Designed in the UK and launched in 2019 via online distribution channels, the Scriveiner range became the Bestseller in its category on Amazon USA over the Christmas period in each of the following four years. Scriveiner has sold more than 1 million pens worldwide, to hundreds of thousands of customers. As well as achieving success online, Scriveiner is now available as a Premier Fine Writing Partner in all USA Office Depot stores. In 2023 it was announced that the company has been awarded the most prestigious business award in the UK – the King’s Award for Enterprise. This award is a direct result of the quality of our products and is a testament to the incredible success we have achieved.
Kontaktoplysninger
27 Old Gloucester Street, WC1N 3AX, London, Storbritannien
- +44 7893 950516
- hello@scriveiner.com
- scriveiner.com
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
First time customer of this company; bought 3 fountain pens - 2 medium nib, 1 fine nib. When they arrived, I had a follow-up question regarding warranty registration. Despite the very late hour of my e-mail, a customer service rep responded within 10 minutes. Very nicely worded e-mail response with the exact information I needed. I then inked up my new pens and they are just lovely. I am thrilled with the quality of the pens and how they write and I plan to buy more. Thank you.

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Customer care that was kind
Customer care that was kind. Customer care should always be kind and rarely is. I had a small issue with my pen and without much a do they sent me a new replacement. I did not expect or even need a replacement but I got one. A lot of other service providers could learn a lot from Scriveiner's customer care.

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Amazing customer service
Amazing customer service! Very quick to respond. Answered all of my questions and concerns. Very Professional!

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Regalo di Natale
Ho ricevuto la penna come regalo di Natale. Design semplice e bellissimo. Scrittura morbida e lineare.Semplice Attivazione garanzia. Richiesta in chat subito evasa. La consiglierò per altri regali.

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Professional Service
What made my experience very good was how simple they made the process of replacing a pen for me. I answered a few simple questions with the original invoice with a few pictures and they replaced the pen immediately. Quick and simple with a polite service all that you want from a company.

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Finding the best writing ink pen
First, I enjoyed the ease of searching for the right pen from your options.
2. I really like the look of elegance of your products.
3. My gift to my wife was excellent. She really likes the feel and look of it.
4. The ink flows easily too!

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Greetings everyone
Greetings everyone.
I’m new to fountain pens, when I saw the scriveiner on Amazon, I really wanted it, so luckily I got one as a gift from a foundation, so far it is the best pen I have ever used, I had a problem with the warranty so I mailed to get customer service and the person who helped me was very polite and helpful. So thank you.

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Excellent service
I sent a message about a problem on Sunday expecting a reply later in the week. Dan responded within an hour with very helpful advice which I followed and the problem is solved.
Wonderful personal service. Many thanks

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Excellent customer service to a minor problem…
I ordered a pen as a gift and was very pleased with the weight and feel of the pen. Unfortunately there was a leakage issue with the ink refill - I contacted customer service at Scriveiner and was very pleased with the quick response and replacement pen that was shipped and received the next day. And this was a week before Christmas!! The replacement pen is wonderful and will be enjoyed by my nephew I'm sure. Thanks for your excellent service and product!

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Very high standard of the products.
The very high standard of the products. I have three Fountain Pens in three colors, M and F nibs. They are my EDC pens. Nib, converter, body of the pens, well balanced, very well finished in every Details. I just love it!

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Un stylo très élégant avec une plume…
Un stylo très élégant avec une plume médium très agréable à utiliser.
Je recommande fortement.

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Superb writing instrument
Superb writing instrument! Brought the Dark Green and Black Rollerball pen. Writes beautifully, perfect weight. The flow of ink in both the Medium and Broad refills is the best in any other pen I’ve used. The quality of craftsmanship is excellent, and the customer service is first class. Amazing, quick informative responses. Always happy to help. This is a brand you must have if you’re passionate about writing. You will not be disappointed.

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Everything is fine
Everything is fine. Friendly and fast Support.

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Prompt and efficient customer service
Prompt and efficient customer service. My Scriveiner mechanical pencil stopped working as it was not releasing the leads. I contacted by Chat Sonny at Scriveiner and although it was out of warranty, he very kindly agreed to replace it with a roller ball pen which arrived a couple of days later. I have been using Scriveiner products for some time and found them to be very good quality and will continue to purchase them.

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I just got my 3rd fountain pen from…
I just got my 3rd fountain pen from here GREAT! Customer service if I would have know before I bought my second one because while cleaning my first one something happened and I couldn't put it back together now I know how good they are I won't do that again I Love the pens and even got a clerk at OxArc to buy one I won't ever be without one again the one I just got had a problem writing and Sonny was very helpful and I have another one on the way thank you

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Best customer experience ever
I had recently purchased a pen on Amazon. The pen is amazing but after a couple on months it stopped writing. I called customer service sent them the requested documentation and they responded right away. I was sent a replacement pen. This is the best customer service I have experienced. Sonny was such a pleasure to work with.

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Very speedy thorough response
Very speedy thorough response. Thank you. I do believe my problem was fixed... and it was of my own making.

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Bought a ball point and fountain pen…
Bought a ball point and fountain pen and both excellent quality. I also bought some ink refills for the fountain pen that were too small. Customer service sorted out the issue promptly and sent out replacement. Excellent products and even better customer service. For me, they have a customer for life

Besvarelse fra Scriveiner London
Problem solved.
The response from Scriveiner was quick and the information provided to me solved my issues regarding the ink cartridges I had purchased.

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Scriveiner Fountain Pens: Excellent product and service
Scriveiner fountain pens write well, are comfortable to hold, easy to fill, and have vibrant colors. I've purchased several. After several months, the inner liner detached from the outer cap with one of the pens. I emailed them with my receipt and photos and heard back within about 36 hours that they would replace it free of charge-- and shipped it immediately. Dan, the customer service rep, was courteous, prompt, and apologized for the inconvenience. Excellent product and service!

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