I have 2 of their fountain pens. Both of them perform as well as one that I have that cost significantly more. Both have a medium nib. Having tried a fine nib, I contacted them to ask if they sold r... Se mere
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愛用していたスクリブナー社から、求めた金色の万年筆が先日、忽然と消えた。其の事をメールにて送信したら、今回1回限り、善意として、交換ペンをお送りしてくださる、とのことであった。 此の後、数度のメールの遣り取りがあり、つい、昨日。 朝の散歩から、帰宅すると、母が使用していた部屋に何の氣なく、入った。そうしたら、あの輝かしい金色の万年筆が畳に転がっていた。 其の事実を... Se mere
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I was completely NOT expecting TREMENDOUS customer service. I'd received a black lacquer ballpoint pen as a gift some seven years ago. Over time, daily use, etc., it was showing its age. On a whim rea... Se mere
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Superb writing instrument! Brought the Dark Green and Black Rollerball pen. Writes beautifully, perfect weight. The flow of ink in both the Medium and Broad refills is the best in any other pen I’ve u... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Scriveiner London was founded by successful entrepreneurs Yanning Li and her husband Justin Lowes, who have lived in Asia, North America, and Europe. They subscribe to a lifestyle of 'luxury minimalism'. They believe in owning fewer possessions — but those possessions they do own are of the finest quality and supremely fit for purpose. This mindful practice, less wasteful and more environmentally conscious, is a founding principle that guides their strategy for growing the Scriveiner range. The couple identified a gap in the market for a British brand of high-quality pens and accessories designed as luxury items and sold at affordable prices. In creating Scriveiner, their work together has resulted in the design and manufacturing of their ‘Classic’ pen range; an identifiably British product that has captured the imagination of discerning consumers across the globe. Designed in the UK and launched in 2019 via online distribution channels, the Scriveiner range became the Bestseller in its category on Amazon USA over the Christmas period in each of the following four years. Scriveiner has sold more than 1 million pens worldwide, to hundreds of thousands of customers. As well as achieving success online, Scriveiner is now available as a Premier Fine Writing Partner in all USA Office Depot stores. In 2023 it was announced that the company has been awarded the most prestigious business award in the UK – the King’s Award for Enterprise. This award is a direct result of the quality of our products and is a testament to the incredible success we have achieved.
Kontaktoplysninger
27 Old Gloucester Street, WC1N 3AX, London, Storbritannien
- +44 7893 950516
- hello@scriveiner.com
- scriveiner.com
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Incredible customer service!
Incredible customer service from Catherine! I purchased a pen on Amazon recently, and had an issue with it. I reached out to Scriveiner and they assisted with troubleshooting, an amazing follow up, and was kind enough to replace my beloved pen! Thank you!

Besvarelse fra Scriveiner London
Outstanding Customer Service
As a first time customer, I purchased a rollerball pen, also a first as previously only used fountain or biro pens. I was very impressed with the pen's quality, it looked stunning, felt good to hold and the ink flowed smoothly. I contacted the company with question about the warranty and a missing instruction leaflet. Even though it was in the evening I received an immediate reply from their customer service rep. Dan, who was very helpful as apart from sending the instruction leaflet as a pdf, he answered my queries re ink refills. I was impressed by his kind manner. I will certainly be buying from this company again.

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Azienda molto seria
Azienda molto seria, hanno risolto subito un disguido anche se non imputabile a loro. È la seconda stilografica che acquisto per la sua eleganza e l' inchiostro scivola con delicatezza su qualsiasi tipo di carta.per sempre vostra cliente.
Grazie.

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Stylo de belle qualité et service…
Stylo de belle qualité et service client réactif et impliqué.

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Extremely high quality products
Extremely high quality products. They provide a modern and sustainable twist to a truly beautiful pen design. They also provide excellent customer service that is both prompt and pleasant. Thank you very much.

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Replacement of roller ball pen
Ordered from Amazon and arrived next day. I got the Black Lacquer Rollerball Pen with 24K Gold Finish.
A beautiful look product and very smooth writing instrument.
The end of the pen had a slight rattled. I contacted Scriveiner direct on their website and interacted with Dan. Great customer service.
I uploaded a video, and he immediately ordered a replacement to be sent.

Besvarelse fra Scriveiner London
I had small problem with a pen
I had small problem with a pen, Scriveiner managed to sort it, and replaced the pen.

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Service client à l'écoute
Service client à l'écoute qui a su comprendre les problèmes rencontrés avec le premier stylo et faire en sorte que j'obtienne la satisfaction d'en avoir un qui fonctionne parfaitement.
Merci à l'équipe!

Besvarelse fra Scriveiner London
I had a problem with the ink reservoir…
I had a problem with the ink reservoir and contacted Scriveiner. Dan was amazing as he quickly identified and solved my problem. I have received the package of new ink converters at no charge. The new ink converter is working flawlessly! I appreciate the ease and speed of their customer support in helping me to enjoy my Scriveiner fountain pen again.

Besvarelse fra Scriveiner London
Very speedy pen replacement.
I contacted Sonny from Scriveiner about my ball point pen which needed fixing. By return e-mail he had arranged a replacement pen for me. I couldn't believe how quickly this has been arranged. The friendly tone of his e-mail and willingness to help was truly first class. Well done and thank you.

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Great products and great customer…
Great products and great customer service. I love all the pens I have bought from them especially my fountain pen. The ball point pen’s cartridge lasted over two years with plenty of use. Thank you guys for creating pens that are high quality.

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Ink flow problem
The ink in a recently purchased Classic fountain pen, fitted with Scriveiner cartridge, failed to flow consistently. My email to the Company was responded to immediately, with a checklist of possible causes. These were inappropriate, and a further prompt email, requesting a sample of my writing, resulted in an offer to despatch a replacement pen to me immediately.
Clearly the quality of the pen is outstanding, and I applaud the courteous and efficient help I received, not least the unquestioning trust shown by Sonny. This latter point being a highlight in the whole experience.

Besvarelse fra Scriveiner London
Très beau stylos
Très beaux stylos. L'écriture est fluide, la tenue aisée. Ma préférence reste sur les couleurs "or et argent" et "acier" qui leurs donnent un côté très chic et le coffret garni d'une recharge et d'un petit chiffon en fait une très belle idée de cadeau.

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I have been very impressed with both…
I have been very impressed with both the quality of the pen (I have a Midnight Blue Fountain Pen) and the customer service. After more than two years of use, I had a small issue (trivial and not one which would have been addressable as the warranty was expired) but they treated it as a huge one. I am forever grateful for the service, and the ease of use I have had from my pen.

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Besvarelse fra Scriveiner London
Excellent customer service
Excellent customer service. Responded quickly and personably. Really lovely to get that personal touch too.

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A Rare Experience
Being technologically challenged, well, indifferent, I managed to mangle my first serious foray with a writing program, Scrivener, and, to top it off, sent a whimsical letter of distraught helplessness to the wrong company: this one.
Catherine (of customer relations) came to my rescue, directing me toward the actual point of my exercise with humor and helpful grace. I was so taken by her going out of her way in a way that didn't immediately impact her company's fortunes that I took a long look at what it is they do and sell and determined to make a purchase. I will do this as soon as I decide between two beautiful instruments, or more likely before I buy them both.
If they're this kind and thoughtful to a stranger, without profit in the guarantee, what do you imagine they will be like as makers and with you, as a customer?
Outstanding people make outstanding products--and, in this case, a lasting friend.

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Excellent customer service
Good product. The minor problem I had was resolved very quickly. Customer service was excellent. I would buy again

Besvarelse fra Scriveiner London
I have bough two pens, two pencils and one mechanical pencil
I have bough two pens, two pencil and one mechanic-pencil on the last 8 months. Recently part of my lacqued back pen was damage, it loss brightness and it appear very rouges. I write a note to the company and for my surprise Scrivener responded my email on 5 minutes. I was really shocking because I sent the email at 10:30 pm. Immediately Scrivener open a quick process to review and fix the situación. In less than 10 days they send me a new pen showing so its commitment with quality, warranties and the best customer service. Catherine and Scrivener you are the best.

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You have an amazing customer service ……
You have an amazing customer service … thank you! Can’t wait to start using my fountain pen!

Besvarelse fra Scriveiner London
Dette er Trustpilot
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