My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Se mere
Virksomheden har svaret
I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a... Se mere
Virksomheden har svaret
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Scratch & Patch
Skrevet af virksomheden
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktoplysninger
124 City Road, EC1V 2NX, London, Storbritannien
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Found through money supermarket
Found through money supermarket
Very easy to sort out
15. februar 2026
Besvarelse fra Scratch & Patch
Hi Sonny,
Welcome to the family!
Thank you so much for taking the time to leave us a review — we really do appreciate it. It’s great to have you onboard with us, and we’re so pleased you were able to utilise our prices through MoneySupermarket to get the best deal for your family member. Making it easy and straightforward is exactly how it should feel.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Excellent great price and get a lot…
Excellent great price and get a lot more for your money fircthree dogs brilliant
10. februar 2026
Besvarelse fra Scratch & Patch
Hi Jane,
Thank you for taking the time to leave us a review — we really appreciate it.
It’s fantastic to hear you’re pleased with the price and the level of cover you’re getting for your three dogs — that’s exactly what we aim for, great value without compromising on what matters most. Brilliant to have you all with us!
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Besvarelse fra Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review — we really appreciate it.
We’re so pleased to hear you found our website easy to navigate and the information clear. We know how important it is to make things simple and straightforward, especially when choosing cover, so it’s great to know that came across.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Lovely helpful advice when i called
12. februar 2026
Besvarelse fra Scratch & Patch
Hi Susan,
Thank you for taking the time to leave us such a positive review about your experience with our customer service team.
It’s great to hear they were helpful and informative when dealing with your enquiries. I’ll be sure to pass your lovely comments on to them, as they really do appreciate hearing when they’ve helped make someone’s day that little bit less stressful, especially when it comes to making the right decision.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Besvarelse fra Scratch & Patch
Hi Ian,
Thanks for leaving us a review.
Really pleased to hear you found the terms and details simple and easy to understand — that’s important when you’re setting up cover and just want things to be clear from the start.
If you ever have any questions about your policy, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very smooth claim
Very smooth claim, dealt with very quickly, no issues would definitely recommend
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Ann,
Thanks for taking the time to leave us a review.
I’m really pleased to hear your claim was dealt with quickly and that everything went smoothly. That’s always reassuring to hear, especially when you just want things sorted without any back and forth.
And thank you for saying you’d recommend us — that genuinely makes a difference.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick to deal with claims
Had a few claims in recents months regarding my dog , sadly he passed over to the rainbow bridge last month , all claims very dealt with quickly and on last claim they sent their condolences ,which was a lovely touch . Would recommend this company .
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Kathleen,
Thank you for taking the time to leave such a thoughtful review, especially at what we know must be a very difficult time. We’re so very sorry for the loss of your boy. Losing a beloved pet is never easy, and our hearts really do go out to you.
We’re pleased we were able to handle your claims quickly and, in some small way, take a little of the stress away during those difficult months. We’re all pet lovers here ourselves, so we truly understand how heartbreaking it is to say goodbye — if our message brought even a small bit of comfort, then we’re really glad.
It really does mean a lot to know you’d recommend us to look after other pets based on your own experience with us.
If you ever need to speak to us about anything at all, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
No quibble about payment
No quibble about payment. Kept informed all through claim process. Easy online submission
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Melinda,
Thanks for taking the time to leave a great review.
We’re really pleased to hear there were no quibbles with payment and that you felt kept informed throughout — that’s exactly how we believe a claim should be handled. It’s also great to know the online submission was easy to use, we like keeping things simple and user friendly.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Put in wrong gender accidentally
Put in wrong gender accidentally, and they charged £29 to change it. Daylight robbery.
10. februar 2026
Besvarelse fra Scratch & Patch
Hi Chris,
Thank you for taking the time to leave a review. I’m really sorry to hear that we haven’t met your expectations on this occasion.
When taking out a policy online, it’s the customer’s responsibility to ensure that all information entered is accurate, as the quote is calculated using those details and reflects the true insurable risk.
It’s important to clarify that we don’t charge an administration fee for making changes to a policy. The £29 you’ve mentioned isn’t a fee, but the difference in premium that would have applied from the start had the correct gender been selected when generating the quote via MoneySuperMarket. In other words, it reflects what the original premium would have been based on the correct information at the time of purchase.
We hope this has helped to clarify the reason for the additional cost, but if you would like to speak to us directly, you can always get in contact via https://scratchandpatch.co.uk/contact/
and we’ll be happy to assist.
Warm regards,
Your Scratch & Patch Family 🐾
Everything was supersmooth in setting…
Everything was supersmooth in setting up insurances for my two collies.
3. februar 2026
Besvarelse fra Scratch & Patch
Hi Alvina,
Welcome to the family!
Thanks so much for taking the time to leave a review — we really appreciate it. I’m so pleased everything went smoothly setting up cover for your two collies. Choosing insurance can sometimes feel a bit pressured when you’re trying to work out what level of cover is right for you, so it’s lovely to hear the process felt straightforward.
We’re really glad to have you all on board.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy site to navigate
Easy site to navigate, simple and straightforward. Phoning through for some extra advice, again quick and efficient. Very pleased. I'm an older lady and this was very refreshing - no robots, ibots, just normal humans - Great 👍
10. februar 2026
Besvarelse fra Scratch & Patch
Hi Karen,
Welcome to the family!
Thank you so much for your lovely review — it genuinely means a lot. We’re so pleased you found the website easy to navigate and that when you called through, the team were able to give you the advice you needed quickly and clearly.
And we especially love your comment about “no robots, just normal humans” — that’s exactly how it should feel. Being able to speak to a real person who takes the time to help really does make all the difference. I’ll be sure to pass on your positive comments to the team, they’ll absolutely love hearing that they made the experience that extra bit special for you.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Besvarelse fra Scratch & Patch
Hi Peter,
Thank you for your 5⭐ review.
We’re really pleased to hear you found everything easy to deal with, simple to set up, and good value — that’s exactly the experience we aim to deliver.
Thanks again for choosing us.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Excellent company
After our Frenchie ‘Dave’ was diagnosed with acute glaucoma he underwent treatments that failed which resulted in his eyes having to be removed. As devastating as this was for all of us it was certainly made easier with a seamless insurance claim dealt with quickly without any quibble. Can’t fault this company and would recommend 5*
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Thank you so much for taking the time to share this — and we’re really sorry to hear what Dave (and you) have been through. That will have been incredibly upsetting, and we can only imagine how hard a time that was for you all.
We’re really glad we could help make things a little easier at such a difficult time by handling the claim quickly and without any fuss. Knowing we’ve supported you when it mattered most really means a great deal to us.
Thank you for your kind words and recommendation, and please give Dave a gentle cuddle from us 🤗
If you ever have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Besvarelse fra Scratch & Patch
Thank you for your 5⭐ review!
We’re really pleased to hear you found the information clearly presented and the confirmation prompt.
Making things simple, transparent, and quick is exactly what we aim for.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Besvarelse fra Scratch & Patch
Thank you for taking the time to leave us a 5⭐ review!
We’re really pleased to hear your policy was easy to set up, met your needs, and offered good value compared to other providers — that’s exactly what we aim to deliver.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
The form was easy to fill in
The form was easy to fill in. Cheaper than my last insurance and pays directly to the vets. Hoping I won’t need to claim but feel at ease knowing my dog is insured just in case.
5. februar 2026
Besvarelse fra Scratch & Patch
Thanks so much for your lovely review! ⭐️
We’re really pleased to hear you found the form easy to complete and that our cover offered better value than your previous insurance.
Paying vets directly and giving you peace of mind are both big priorities for us — so it’s great to know that came through.
If you do need to make a claim, we’ll be right here to help https://scratchandpatch.co.uk/contact/
Thanks again for choosing Scratch & Patch 😊
Warm regards,
Your Scratch & Patch Family 🐾
Easy to manage
5. februar 2026
Besvarelse fra Scratch & Patch
Hi there,
Thank you for your feedback, we really appreciate it — It’s great to hear you found everything easy to manage and stress-free 😊
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Competitive prices & easy admin process
Great price and very quick and easy to set up.
4. februar 2026
Besvarelse fra Scratch & Patch
Hi Sophie,
Thanks so much for taking the time to leave us a review.
We’re so pleased to hear you found our prices competitive and the setup was quick, easy, and hassle free — that’s exactly the experience we aim to deliver!
Thanks again for choosing us 😊
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Just taken out a policy
Just taken out a policy. Customer service team over the phone have been amazing.
4. februar 2026
Besvarelse fra Scratch & Patch
Hi Emma,
Welcome to the family!
It’s great to have you and your furry family member on board and as part of our growing Scratch & Patch Family.
Thank you for taking the time to leave such a positive review and for highlighting the amazing support you received from our customer service team. I’ll be sure to pass on your kind feedback — they’ll be delighted to know they helped make your onboarding with us seamless and stress-free.
If you ever need anything, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Besvarelse fra Scratch & Patch
Hi Malcolm,
Welcome to the family!
Thank you for taking the time to leave us a positive review. We’re really pleased to hear you found everything easy to set up and good value.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.