My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Se mere
Virksomheden har svaret
I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a... Se mere
Virksomheden har svaret
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Scratch & Patch
Skrevet af virksomheden
|
|||||
|
At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
|
Kontaktoplysninger
124 City Road, EC1V 2NX, London, Storbritannien
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Scratch & Patch
Hi Debra,
Thank you for taking the time to leave us a review.
We’re so pleased to hear you’ve found us easy to use and good value — that’s exactly what we aim to provide for all pet parents.
If you ever have any questions or need us in the future, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Claim was straightforward and received…
Claim was straightforward and received updates on the process and checks along the way. First time I have ever had to claim on pet insurance so was slightly worried. But all so far so good. Thanks
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Corrine,
Thank you for taking the time to leave such a lovely positive review.
We completely understand that making your first claim on pet insurance can feel a little worrying, so it’s great to hear that the process felt straightforward and that you were kept updated throughout. Clear communication and reassurance are so important — especially the first time you need to use your cover.
We really hope your furry family member is recovering well and back to their full, perky self very soon. We’ll continue to be here whenever you need us, and if you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Scratch and Patch Good value
I have been with Scratch and Patch for 3 years now. Their multiple pets insurance is very good value for money and wouldn't be available anywhere else for 2 bulldogs. Any claims I have made are promptly dealt with and refunded appropriately. I'm intending staying with this company for the foreseeable future.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Kay,
Thank you so much for your continued trust in us over the past three years — it really does mean a lot.
We’re so pleased to hear that our multi-pet cover has worked well for you and your two bulldogs, and that you’ve found it good value for money. It’s also great to know that when you’ve needed to claim, everything has been handled promptly and refunded appropriately — that’s exactly the experience we aim to deliver.
We’re delighted to have you and your furry family with us for the foreseeable future, and we’ll continue to be here whenever you need us. If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
My first phone enquiry regarding this…
My first phone enquiry regarding this health issue was very supportive informing me of my maximum claim I am unable to give exact dates when I called and when I claimed because my pets health issue most important to me
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Margaret,
Thank you so much for taking the time to leave us a 5-star review.
We’re really pleased to hear that your first phone enquiry felt supportive and that our team were able to clearly explain your maximum claim amount during what must have been a worrying time for you. When a furry family member isn’t well, the last thing you need is added stress — so it’s lovely to know we were able to help provide some clarity and reassurance.
We truly hope your beloved companion is doing well, and if you need anything at all, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
— we’re always here to help.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to use website
Easy to use website and didn't take me long to complete my purchase. Clear instructions and information given
22. februar 2026
Besvarelse fra Scratch & Patch
Hi Smoff48,
Welcome to the family!
Thank you for taking the time to leave us a positive review. We’re so pleased to hear you found our website easy to use and that everything was clear and straightforward from start to finish. We work hard to make sure our instructions and information are simple to follow, so it’s great to know that showed.
We’re delighted you’ve chosen us to protect your pet.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
First time purchaser
I had not heard of the company before but got a quote from them via another website. It was very straightforward to arrange a policy for my dog. They were also cheaper than my previous insurer.
18. februar 2026
Besvarelse fra Scratch & Patch
Hi Paddyboy,
Welcome to the family!
Thank you for taking the time to leave us a 5* review. We’re really pleased you found us and that arranging cover for your dog was straightforward and hassle-free. It’s even better to hear we could offer you a more competitive price than your previous insurer.
We’re delighted you’ve chosen to place your trust in Scratch & Patch to look after your furry family member.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi Dee,
Thank you for taking the time to leave us a review.
It’s great to hear that you found everything quick, simple and easy to set up. We work hard to keep our processes user-friendly, so it’s lovely to know making the right decision for your pet felt straightforward.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Excellent!
This was our first years insurance with Scratch & Patch, and unfortunately for our lovely Lottie, it was her last. I wouldn't normally leave a review for an insurance company, however there service and understanding at a low time for the family was incredible. The claim was sorted with very few queries. The settlement was swift. Overall excellent from S&P, will be utilising them once again in the future.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi there,
Thank you so much for taking the time to leave such a heartfelt review, especially during what must be an incredibly difficult time for you and your family. We are truly sorry to hear about the loss of your lovely Lottie — our hearts go out to you all.
Whilst we’re saddened that your time with us was far shorter than it should have been, it means a great deal to know that our team were able to support you with care and understanding when you needed it most. We’re pleased we could handle the claim with minimal queries and a swift settlement, helping to ease some of the stress during such a heartbreaking period.
If you need anything further from us at all, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Helpful staff
Was checking how to set up a new policy and they were very helpful and polite.
19. februar 2026
Besvarelse fra Scratch & Patch
Hi Sandi,
Welcome to the family, its great to have you onboard with us
💙🧡
Thank you for taking the time to leave us such a great review. It’s lovely to hear that our team were helpful and polite while guiding you through setting up a new policy. We always aim to provide that extra level of care and clarity so our customers can feel confident they’re choosing the right cover for their pet’s needs.
We hope you were able to get all the information you needed, but if anything else comes to mind, you can take a look at our FAQs on our easy-to-use website, or of course get in touch with us directly via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Besvarelse fra Scratch & Patch
Hi Michael,
Welcome to the family! 💙🧡
Thank you for taking the time to leave us a review. We’re really pleased to hear you found the quote process smooth, easy to use, and affordable. That’s exactly how getting cover for your pet should feel — simple and stress-free from the very start.
Providing affordable yet reliable pet insurance is something we genuinely take pride in. By leaving a review like this, you’re also helping other pet parents feel confident about taking that leap and joining our ever-growing pet family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
New to Scratch & Patch very easy to set…
New to Scratch & Patch very easy to set up a new policy, and good value for our pets needs. I liked to 3 tiered options to choose from.
18. februar 2026
Besvarelse fra Scratch & Patch
Hi Sarah,
Welcome to the family! Its great to have you with us. 💙🧡
Thank you for your review — we’re so pleased you found setting up your policy easy and good value for your pets’ needs. It’s great to hear the three-tiered options helped you choose the level of cover that suited you best.
You’re absolutely right — the proof is in the pudding when it comes to insurance. You don’t truly know how a product performs until you need it. That’s why we’re committed to delivering the 5★ service every pet parent deserves when they need us most. Our dedicated customer service and claims teams are always on hand to provide that peace of mind and support you every step of the way.
If you have any questions, you can take a look at our FAQs on the website, or of course get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Good value
It seems really good value. I'll not know unless I have to make a claim. But an easy decision to take and the documents were clear (but, of course, boring!)
18. februar 2026
Besvarelse fra Scratch & Patch
Hi Tdsoldgit
Thank you for taking the time to leave us a review — we really appreciate it. Your feedback helps other pet owners feel confident in choosing us, so it genuinely makes a difference.
We’re glad you found the cover good value and straightforward to set up. And as for the “boring stuff”… you’re absolutely right 😄 policy documents aren’t the most exciting read! That said, they’re there to clearly explain what’s covered and how your policy works, so if you ever do need to claim, you know exactly where you stand. You’ll also find plenty of useful guidance in our FAQs on the website.
If you ever need anything clarified or want to speak to someone, you can contact us via https://scratchandpatch.co.uk/contact/
Thanks again for choosing Scratch & Patch — it’s great to have you on board.
Kind Regards,
Your Scratch & Patch Family 🐾
Quick and easy and better priced
18. februar 2026
Besvarelse fra Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review — we really appreciate it, its great to have you onboard with us.
We’re so pleased to hear you found the process quick and easy, and that our pricing stood out for you too. That’s exactly the experience we aim to deliver for every pet parent.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾
Friendly and helpful call handler
17. februar 2026
Besvarelse fra Scratch & Patch
Hi Kristy,
Thank you for taking the time to leave us a review — we really do appreciate it.
It’s great to hear that our team are continuing to provide the high level of service we pride ourselves on. Friendly and helpful support can make all the difference, and I’ll be sure to pass your lovely feedback on to the team leader so it can be shared with the call handler involved. 💙
If you ever need anything more, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Brilliant Package!
So easy to set up and now have complete peace of mind. My beloved is insured for £1000 more per year than previously at a third of the cost. I'm jubilant!
11. februar 2026
Besvarelse fra Scratch & Patch
Hi Avou
Thank you so much for taking the time to leave us such a lovely review — it really does mean a lot. Hearing about your experience helps other pet parents feel confident that they can trust us to look after their furry family members too 💙
It’s fantastic to know you’ve been able to secure even more cover while saving money — that’s exactly how it should feel. We only want the very best when it comes to protecting our family members, especially when the unforeseen can catch us off guard. Having that extra peace of mind without paying over the odds for quality cover is a real win.
We’re so pleased you’ve joined us and it’s great to have you onboard!
If you ever need us at any point, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Speedy and smooth claim
We'd only been with Scratch & Patch a few weeks when our spaniel badly injured herself. S&P were great - paid all her treatment quickly and efficiently and were an absolute pleasure to deal with at a stressful time. Would definitely recommend.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Tamsin,
We’re so sorry to hear your spaniel injured herself — especially so soon after joining us. That must have been incredibly stressful.
It’s lovely to hear that we were able to step in quickly, settle her treatment efficiently and make things that little bit easier for you during such a worrying time. Being there when it matters most is exactly why we do what we do.
Thank you as well for the recommendation — it genuinely means a lot. We hope your girl is well on the mend 💙
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
The claim process was simple throughout…
The claim process was simple throughout and very quickly processed. Scratch & Patch liaised direct with my vet and the claim was settled within a week. Despite a voluntary excess amount being more than anticipated, the whole process was first class. Very pleased to have insured our pet with this company.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi KGB Production
Thanks for sharing your experience with us. Feedback like yours really does help other pet owners feel confident about making the switch, knowing they’ll be looked after when it matters most.
We’re so pleased the claims process felt simple and was settled quickly, and that our team liaising directly with your vet made things easier for you.
Voluntary excess is something customers choose at the start of their policy to help tailor premiums, so we’re really pleased that, even so, the overall process still felt smooth and straightforward.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Seamless online claims process
Seamless online claims process, with regular clear communications from submission to result.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Ben,
Thanks for sharing your experience. It’s brilliant to hear that you found the online claims process seamless and that communication was clear from start to finish.
We know making a claim can sometimes feel complicated and overwhelming, so it’s great to hear we were able to take some of that stress and worry away for you. That’s exactly what we’re here for.
If you ever need us again, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to engage and staff were helpful…
Easy to engage and staff were helpful when called
7. februar 2026
Besvarelse fra Scratch & Patch
Hi HA,
Thank you for taking the time to leave us a review — we really appreciate it. It’s great to hear you found us easy to engage with and that our team were helpful when you called.
We’re always looking at ways to improve, so if there’s ever anything you feel we could do differently to make your experience a full 5-star one, we’d genuinely love to hear from you. You can always drop us a message via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
I had to make a claim after my dog took…
I had to make a claim after my dog took very poorly and we couldn't find out why, she had to be sedated and had a ct scan and blood test and scratch and patch were quick to pay out and it was all straight forward, very good service.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Annette,
Thank you so much for taking the time to leave such a lovely review. It’s never a great time when we know our furry friends are feeling under the weather, especially when you don’t have clear answers straight away.
We’re really pleased we could make the claims process straightforward for you and settle everything quickly following the sedation, CT scan and blood tests. At such a worrying time, the last thing you need is added stress.
We hope your girl is on her way to a speedy recovery — they really can give us quite the scare! 💙
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.