A really good experience at Thorpe Hall school today from the school plus team, Danielle and John. Excellent customer service and attention to detail, I don’t normally leave feedback unless it’s tota... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Agnieszka was absolutely brilliant. So so good, in fact, that a member of Head Office came to deliver flowers at the behest of another member of HO. She was always on time, always cheerful, very helpf... Se mere
Virksomheden har svaret
We hosted our 100-person Mahjong event at St James’ Catholic High School last Saturday, and we were very impressed with the customer service provided by a member of staff named Shahila. She was t... Se mere
Virksomheden har svaret
We hired a dance studio at Ark John Keats Academy in Enfield through Schools Plus, and our experience was fantastic. The dance studio was spacious, modern, and ideal for our music video shoot. Sk... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A visionary school letting and facilities management organisation, delivering excellence in client service and revenue generation.
Kontaktoplysninger
843 Finchley Road, NW11 8NA, London, Storbritannien
- 0345 222 2323
- enquiries@schoolsplus.co.uk
- schoolsplus.co.uk
4,1
God
305 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
AVOID ......AVOID AVOID
AVOID ........called and spoke to a staff member to make a booking .at Blenheim high school epsom......they took £700 from our football club saying the pitch was available....and on the night of training suddenly their was a computer error and the pitch is fully booked.....!!!!
ABSOLUTELY RIDICULOUS....whole womans team now without training venue.....
14. november 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Kerry,
Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.
We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk.
We are here to help and are dedicated to ensuring a positive experience for all our users. Thank you for helping us strive for excellence.
Best regards,
The Schools Plus Team
Unhappy with the kind of response provided ......
I am writing this review again, as i could not reply to the response of my original review and thought Management would look into the concerns which I have raised seriously but looks like the response atteched at the below as well is a copy& paste for all the negative feedback.
Was expecting the management to involve more find out details of the issues faced by the customers and understand those. we been customers here for schoolplus at this venue (ARK Poineer Academy) for so long and all this started with unnecessary and irrelevant arguments with that area manager and his rude behaviour.
As pointed out in our your response we are not trying to extract any special terms for us in this case and tried to bring to your and every one else attention to be aware of that new area manager's behaviour through these reviews and also would like to bring to your notice that even though every one had their bitter experience with this new area manager and we are not only 15 people but are around 70 people utilising this venue Ark Academy on multiple days and various sessions.
So once again to reiterate and assure you that we didn't expect any special terms for us but the behaviour of that particular individual had saddened and had to look for other options as there wasn't any responsive actions were taken.
Reply from Schools Plus
Updated 16 Oct 2024
Hi there,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
7. september 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.
We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk. We are here to help and are dedicated to ensuring a positive experience for all our users.
Thank you for helping us strive for excellence.
Best regards,
The Schools Plus Team
Great customer service …
Great customer service and very prompt response from the account managers. The venue managers at all our venues are approachable and friendly. The new Enni application is very user friendly and help us to manage the bookings effectively.
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Hi there, thank you for getting in touch and leaving us your feedback. We're thrilled to learn of your positive experiences with us, across many different departments of our business. Looking forward to having you on-site with us again soon!
Very responsive and helpful
Schools plus are very responsive and are very helpful. Have never had a negative experience using their service.
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Hi Carmelo, thank you for getting in touch and leaving us your feedback. We're delighted to hear that you've enjoyed nothing but positive experiences with us so far and we of course hope you continue to do so in the future!
Inappropriate response from management on a genuine issue raised
After having bad experience and writing the review in trust pilot, I was expecting that school plus management will seriously look into the issues faced by the customers and help with mitigating the same. But I got completely disappointed by seeing the schoolplus management response which was simply having a blaming tone, questioning the integrity of customers itself and justifying the illogical demands of the area manager about restrictive play timings, gate opening and him arguing on the courts during play time (in the name of company protocol).
I don't know wherefrom the management got the number "15" that we are only this much strength of players. We are playing 5 days every week within multiple sessions and each session has around 20+ players. I will leave the simple maths on the management itself, considering them well educated so they won't copy paste same message back again and seriously work on improvement.
After playing at the venue for 4-5 years (within peaceful arrangement, before this new Area Manager turned up since last 2-3 months), I personally wanted to continue here and hence raised my concern with a good faith but this response from the management has let me down.
We want that our local community schools will get financial help with these extra hours, as it will provide growth to the school's infrastructure which in turn result in bright future of our own kids studying there. That's the reason we are giving our best try to sort out the teething issues caused by the latest management changes of schoolplus and we all can play peacefully again. But if this is their behaviour in responding to the reviews then it seems not possible any more.
Please don't copy paste the same response again to the issues raised. We are community run club and will seriously look forward to a positive response this time in the best interest of community and schoolplus.
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Sanjeev,
Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.
We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk. We are here to help and are dedicated to ensuring a positive experience for all our users.
Thank you for helping us strive for excellence.
Best regards,
The Schools Plus Team
Transition to schools plus
When making the transition to schools plus there were a few problems setting up payment but I found the person I dealt with extremely helpful and supportive. I had to call several times and without fail was contacted within a couple of hours when call couldn’t be taken. All in all everything went very smoothly thanks to the support I had.
2. september 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Hi Michael, thank you for getting in touch and leaving us your feedback. We really appreciate hearing from you and it's great to learn that you were given the support required. We look forward to you booking with us again!
Schools Plus
Brilliant Online Portal,
Fantastic customer Service.
22. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Thank you for getting in touch with your feedback, we're thrilled to hear that you've enjoyed a good booking experience with us!
Ark Pioneer Academy - School Plus - Response to review not addressing the issue
Appreciate the copy paste of the same response given to everyone. I noticed few points mentioned by you are not seems correct.
Point 1: "Regarding the arrival time of your booking, our area manager was simply following company protocol"
We would like to know what is your protocol?
7.55 PM the person entered into the car parking area was asked to go out of the premise because our session starts at 8 PM, entering to car park 5 minute earlier is a big issue?
Is this your company protocol?
Making everyone waiting outside the campus until 8:10 PM for the 8 PM session by 1.creating traffic on the road 2. purposefully delaying our start?
Is this your company protocol?
How do you justify your area manager's behaviour with this technical term "Compony Protocol"
I can not understand that.
Point 2: You also mentioned 15 people session, this is completely wrong.. we play Tuesday, Wednesday, Saturday and 2 sessions on Sunday, not all the same people play everyday, we operate as a club and have over 60 members.
Point 3: We are not writing reviews to get into negotiations, instead we are trying to help your company to notice why we are leaving.
You shouldn't be viewing it as a point of negotiation.. very sad to see such response from School plus management.
22. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Nagarajan,
Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.
We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk. We are here to help and are dedicated to ensuring a positive experience for all our users.
Thank you for helping us strive for excellence.
Best regards,
The Schools Plus Team
ARK ACADEMY - RESPONSE from Management is very disappointing , not addressing the problem but very defensive.
The response what we received for our reviews on the problems faced upon using ARK Academy recently was very much disappointing as it portrayed as a mere copy/paste of the same content.
But in fact we have a huge members running across around 5 sessions and many of us faced similar issues affected by the rude behaviour of the same area manager.
We don’t want any extra time but wanted to allow us using our booked time and slot correctly.
It is a very narrow road and if the gate is not opened prior to the start time of the slot, it resulted blocking the road and causing issues with the traffic and also affecting the residents near around.
Also the gate was opened hardly two minutes exactly from the start time of slot. Upon sorting out the parking and getting into the badminton court, we lost few minutes at least by 15 minutes from our booked slot. We have been playing there around 4 years and there was never this kind of issue with opening the front gates. Due to the current area manager imposing this new rule not only affected around 60 to 70 odd members but also cause chaos in terms of traffic accumulation during the start time.
After all we just want to use the time we’ve paid for. Going forward any management should try to address and rectify this issue, that is the intention of posting this issue and bringing to the management and not to do any blame game. Hence rather trying to portray defensive response from your management side, please try to address and sort out this issue. Thanks.
20. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Sen,
Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.
We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk. We are here to help and are dedicated to ensuring a positive experience for all our users.
Thank you for helping us strive for excellence.
Best regards,
The Schools Plus Team
Factual inconsistencies in the response to previous review
Thank you for your response to my recent review. Unfortunately, Trustpilot does not allow me to respond directly to your comments, which is why I had to post another review to address the factual inconsistencies in your response.
I would like to clarify a key point: our club has around 70 members, not 15, and all reviews were written by genuine participants. We have played at Ark Academy Barnet for many years, as well as at other venues, and the concerns we raised were made in good faith, not as a means to negotiate special terms.
Regarding policy enforcement, we experienced an incidents like: the main gate was only opened for two minutes for our 8:00 PM session till 8:02, creating unnecessary pressure on our members and stranded cars on the public road. If this is indeed your policy, we would have appreciated consistent enforcement, as this had not been the case in previous years or on subsequent days.
Thank you for your attention to this matter. We appreciate your efforts to resolve these concerns internally.
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Bhanuteja,
Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.
We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk. We are here to help and are dedicated to ensuring a positive experience for all our users.
Thank you for helping us strive for excellence.
Best regards,
The Schools Plus Team
The response is factually incorrect
The response is factually incorrect. Let me try explaining again, even though your senior management and possibly the person who posted it are well aware of the facts.
We have 60-70 members running 5 different sessions, and there is an overlap in the members playing these sessions. Hence, you would have seen more than 15 people posting their feedback as many are affected by different days and sessions.
Second, it is not about exceeding the usage time. If we have booked the court, say, at 8 o'clock, we expect to start using the facility at that time. But the area manager is acting like a dictator, and he wouldn't open the main gate of the building before 8 o'clock, which means reaching the sports hall after parking the car takes about 15 minutes, leading to losing that 15 minutes.
We have been using ARK Academy for nearly three years and never had any issues until the current area manager arrived. We do not expect to get any favourable treatment or benefits; we just want to play the game for the time we paid for.
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Sanjeev,
Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.
We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk. We are here to help and are dedicated to ensuring a positive experience for all our users.
Thank you for helping us strive for excellence.
Best regards,
The Schools Plus Team
Over the last couple months
Over the last couple months, we have had some bad experience at Arc academy where we play badminton especially with the change in personnel from school plus. This would include simply not understanding the needs of a customer and how to treat them correctly. I would suggest looking into the matter and foremost considering how to treat the customers correctly.
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Mehul,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Rude Area Manager
Rude Area Manager
We were booking the school plus at Ark Pioneer Academy, Barnet for last 4 years and was going well until the new area manager joined. He is very rude towards the customers. He has a very bad attitude towards people and no decency at all. He shouldn't be put in front of customers.
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Dinakar,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Ark Academy - Unpleasant experience with new Manager
I recently had a very unpleasant experience with the area manager at the Ark Academy in Barnet, who is employed by School Plus. During my interaction, I found him to be rude, dismissive, and unwilling to listen to my concerns. His behavior was unprofessional and made me feel unwelcome. I believe that customers deserve to be treated with respect, regardless of the situation. I hope that this feedback will be taken seriously and lead to improvements in customer service. We have been in Ark for 3 years now and never had an issue. It only started happening since this month after a new manager was appointed.
Reply to your reply regarding No of members.
Just seen your reply in which you stated we are only 15 members.
This is truly incorrect. We have booked four courts, with 24 regular players as we rotate the games to take rest and efficiently use of the four courts.
Please correct your statement.
Thanks
13. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Chockalingam,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Friendly
Friendly, warm and hospitable venue team in Eastlea Community School. School Plus has a very customer friendly people on board and we had a memorable time during our contract time. We would have love to stay if they had provided a storage for us.
29. september 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Hi there. Thank you for getting in touch and leaving us your feedback. We're pleased to see that you've had a positive experience with us at Eastlea Community School and we're hopeful it can be even better next time you're in with us.
Really helpful and accommodating staff…
Really helpful and accommodating staff at the Aldercar site who support us to run our community football and youth club sessions.
13. september 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Hi David. Thank you for getting in touch and leaving us your feedback. We're delighted to hear that you've been enjoying your sessions with us at Aldercar High School! Looking forward to having you back on-site with us soon.
The @ARK Pioneer, High Barnet sports plus manager, displayed unprofessional behavior.
I have been using SchoolsPlus facilities for more than three years now. I had a really nice time with all of your employees until I met the latest area manager to manage the venue, @ARK Pioneer, High Barnet.
He is acting up with us and trying to show his arrogant attitude. He is not trying to resolve the issues; instead, he is trying to fight. To be honest, I felt very bad, and if you inquire and take any appropriate action, that would be great support.
I am optimistic that this issue can be resolved in a manner that maintains the positive relationship I have had with SchoolsPlus over the years. I look forward to a positive outcome.
13. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Dinesh,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Came here to say for a my daughters…
Came here to say for a my daughters Sunday league match. Great parking and general facilities
13. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Hi Iqbal, thanks for leaving us your feedback. We're glad you had a good experience with us and we're hopeful we can do even better next time you visit!
I have been with Schoolsplus for over…
I have been with Schoolsplus for over three years now, and I’m more than satisfied with how I’ve been treated within the company. Recently, my new area manager at School21, Dwight, has been exceptional. He has addressed any issues or concerns I’ve had promptly and always makes sure staff are on board with decisions that may affect us. He has a great balance between being friendly and professional. It’s exactly what you’d hope for in a manager🙌🏼
12. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Hi Farzana, thank you for getting in touch. We're really glad to hear that you had such a positive experience on-site with us and with our staff members. Looking forward to having you back in for further bookings with us again soon!
We have enjoyed playing here for quite…
We have enjoyed playing here for quite some time and never had any issues. However recent experience with the area manager by our group that plays every Sunday morning has put us off big time. It’s surprising to see that a person with such a rude and arrogant behaviour has been hired to manage such a great facility. School plus, my one pence -please do something about it. If you are not finding polite and courteous people for management then train them appropriately.
29. september 2024
Uopfordret anmeldelse
Besvarelse fra Schools Plus
Dear Ashish,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.