Samsung Anmeldelser 

No problem with purchasing or using the site. However, they use UPS as a delivery service. I've never had a problem with any other company but UPS seems to live up to its reputation of not delivering items. Because of this, I ended up using the Live Chat help function & was left waiting for help for nearly 4 hours until, ultimately, it shut down at 8pm. I've since discovered I could have gotten the same items at a different reputable store at the same price with none of this delivery hassle. I know for next time & certainly won't be buying direct from Samsung again unless they change courrier to DPD or similar.

I ordered a Tab S8Ultra when preorders opened in February. Took about 10 attempts to get the student discount to apply - but eventually, it did. Changed my mind the next day and opted to cancel the order. No option to cancel the order online despite my order still showing ‘processing’. Okay. So then I contacted Samsung Ireland chat which either never responded or kept transferring me to ‘escalate’ the problem. Days of this and failed promised calls from supervisors all to simply cancel an order. Baffling. Tried ringing a number of numbers listed by Samsung Ireland. One straight up connects you to Samsung UK who can’t help. The other never answered in the week of trying. Absolutely non existent customer service. Eventually got a response from their email team and apparently it was too late to cancel! Well, perhaps if I could have contacted support through the phone even once in the 100 attempted calls or been helped on their chat service spanning a week it wouldn’t have been ‘too late’ by that point. Received the device and returned it immediately. Refund was issued promptly. I dread to think what would have resulted if I had a faulty device and needed prompt customer service. Abysmal customer service by Samsung Ireland - I’d steer well clear as they simply don’t hand a functioning customer service branch in Ireland.

Been using samsung phones for years but as a tech company, its website is useless, does not work, customer service does not load. This is the kind of service that is causing you to lose customers.

I purchased a s20 this year and the motherboard went on it and because there was a crack on the screen it wasn't covered so that's 1000+ binned.. I have two 65 uhd 4k tvs.. One stopped working correctly in October and was sent by Samsung to Dublin to be repaired by an awful company, there customer service was rude.. Id recommended ringing them and pretending your a customer and instantly you will be met with a rude and unprofessional personality.. The company In Dublin that was supposed to have the TV for a week actually had it over 2 months and I only received it two weeks ago and it's still not repaired because I still have pixelated lines all over the screen!!! My other 65 inch TV which is only 6 months old decided last night to stop working completely with no picture, power or sound which ruined our new years night as we have 5 kids and every new years we sit down an binge movies together as a family night! So to say the least iv lost all faith in Samsung! Almost 5k euro spent on Samsung products and not one of the working correctly.. Iv been so stressed over the last few months between my phone dying which was vital to my business! And my tvs either gone for months and completely dying! My anxiety is through the roof at the moment and I have lost all faith in Samsung.. I now have to look forward to arguing and stressing over my tvs for the next few weeks which Is a horrible way to start the new year!!..ringing Irish numbers that don't work or staff that couldn't be bothered picking up the phones.. I'm disheartening to say the least

Ordered a soundbar which said was 'in stock' when placing the order. They happily took a significant sum of money for said bar and then nothing! Managed to get hold of someone who said there was a delivery delay. That was six weeks ago and no contact since with any updates. Very disappointing, would not recommend.

I have been trying to get through to samsung and after speaking to 9 operators 2 online and 7 on the phone nobody can put me through. I would not recommend this company as the support is terrible. neither the number or email address they gave me work and when i asked for the contact details of the complaints team they advised it was the same email and number that was not working.

Not very different from other stories on this page but, oh boy, what a ride it was:

My 9 months old washing machine broke. This alone should be an embarrassment for Samsung but we are only really starting here.

I called Samsung and they sent a technician that came unprepared for the job (asked me if I had a metal coat hanger so they could use it as a tool), instantly strong-armed me into paid repair and had to leave quickly due to overbooking. Technician promised they'll come back next week to continue and scheduled a follow-up visit in their system for it. When the time came did not show up at all. I was never able to reach the technician’s contact number provided to me by Samsung and I was so puzzled by this that I asked Samsung’s own Call Center to follow-up and call it on three different days and they were not able to do so either.

I then asked Samsung for this job to be switched to someone else and this request was fiercely refused until they suddenly agreed. It was only towards the end of this story, when one of the Experts showed me messages sent by technician over backchannels, when I got to know that the technician actually asked to be de-allocated from this repair as well and my request alone would have been declined forever.

At a later stage technician excused himself in internal comms that I was against paid repair. This was never true. They were already 40 minutes into the "paid" repair during his first and only visit and he would have finished it if only had time for it. I said however I will bring this to Samsung to double check the validity of this approach.

I kept reaching out to Samsung Support every day over the phone and live chat to figure out steps forward. This itself proved to be pretty difficult since almost every person I interacted with required full context to be re-explained from the start before we could move on. Support continued to say they received no updates from the technician yet my repair cases got closed with "no answer from the client" as a reason. Hilarious? Not really.

I again attempted escalating daily, being constantly promised prompt updates just to never receive any real piece of information. I kept being bounced between phone and Live Chat Support, between Ireland and UK teams, Case Managers and Customer Solution and each of them attempted to point at waiting for someone else’s action as a reason for no progress. I was told that the Irish Exec team and UK head office are supervising this case yet this didn’t move it even a single bit.

After 70 days no one at Samsung had any idea who and when can continue this repair. All I’ve got back was they're continuously "escalating" or "reallocating". I felt like I was in a Groundhog Day movie. I've reported fault mid-November and at the end of January they still didn't know when the device will be fixed, if ever. I proposed an alternative route with re-seller obligating themselves to replace the device on its own if only Samsung could provide something called an Uplift Number but that turned out to be impossible as well.

We gave up and stopped proceeding with them. Luckily the shop decided to switch faulty device to another of our choice. Went with Bosch and we've been happy ever since.

In total I likely spent 15 hrs on the phone and even way more during something like 20 live chats. All of this was completely fruitless. I engaged with something like 50 different Samsung employees across multiple teams. They collectively put hundreds of work hours on chats, follow-ups, emails and escalations. Was this really needed? No, we only needed two or three hours of time from a skilled technician with a set of proper tools but this seemed to be beyond Samsung capabilities to provide. In fact I probably spent more time putting the entire chaotic story into this review than it would be needed for a skilled person to repair my device.

Anyway, compiling all the random info given to me during this time my only real takeaway from this story is: service capacity is apparently very very limited. It seems that entire coverage in the area may hinge on a one-person contractor company and if that person - for whatever reason - is not up for the job, Samsung may have zero options to provide any other help for weeks, as it seemed to be in my case.

Overall dramatic, exhausting, sad, humiliating and very unneeded experience. You may do yourself a good favour by going with brands of better reputation if service quality is something that you care about.

EDIT: To add insult to injury, immediately after I posted this review I received a text message from Samsung saying "I'm sorry we missed you, if you'd like to discuss your case further please call us on 0330 726 1010. Thank you". I've called them and the only thing they wanted to say is that they have no update on this case and are still chasing it down :)))

I used to be a big fan of Samsung products until I had a faulty product. They didn't even fix it. It took 5 attempts to collect the product.
It was sent for repair twice as they put down the wrong fault. Customer service was probably one of the worse I've ever endured.
I ended up having to buy a replacement as it took so long to repair. I had to get it repaired myself. No compensation from Samsung.
I will never buy from them again

they have no Samsung Galaxy Note 20 in the Irish website, and when you search for appliances its 30% more expensive than any other EU country, guess why? the lazy Samsung has no branch for Ireland so Irish based buyers pay customs twice of the UK and Ireland.

Stay away from samsung. Rubbish warranty that they threaten you with charges before they've even tried to help. Then they go through irrelevant things!
He was hoping I had currys care plan as he was going to put me through to them why should you have to buy another care plan when it has 5years parts and labour which obviously is a lie!!
On the phone an hour to be told switch it off for 6 hours call us back tomorrow!! Been off overnight and still got a problem!!
They have no idea what they are talking about and can't understand what you are saying to them either,will stay away from samsung and will warn my customers about their shocking service as I sell white goods.

Bought washer dryer feb 20 19 bought it because it came with extended warranty same fault twice
When phoned for second time March this year luckily
It was still under 2 year warranty has they said they had no record of the offer I had the exact date of purchase they were adddamt I did not have one it has now failed again comes up 5c cleaned filter checked hose tried 3 time still says 5c phoned this morning put through technical support could hear asked to be called back on another phone I’m still waiting I don’t know why with date of purchase they can’t find there offer
Not happy it’s lasted more than 2 half year there is only two of us 🙁🙁🙁

Steer well clear of samsung 4 months waiting on repair to washing machine to be told today my machine is out of warranty.even though the engineerr they sent 3 months ago didnt say it eas out of warranty’ which it is not as this is a machine that had a fault with the drum
Dropping and they replaced the drum and the exact same thing happened a little over a year later. The absolute worst customer service ever as long as i live i will never use samsung and i will make sure that anyone who asks to never ever buy sam sung

An expensive TV was delivered faulty, reported immediately.

This is being dealt with by the alternative solutions team. 6 weeks on, over 3 hours international calls from Ireland to the UK support hotline (usually no answer), multiple e-mails looking for update on the agreed replacement, still no reply.

Delay is caused by high volume of calls. This shows Samsung products are poor quality and unreliable.

Give up with samsung. Both washing machine on April and she already broke. Now already 1 week trying to get samsung authorised worker to solve the issue. Samsung company don't want to provide any contact and advising me to gel local plumber to solve electrical problems! So the warranty on them products is only fake label. Stay away of them!

Never again to purchase a Samsung Products. I purchased a brand new TV last September (our third Samsung tv). After a couple of weeks, there was a faulty issue. A first engineer reported for a replacement but Samsung insisted that it will be repaired. A second engineer informed me that it will take 7-15 days for the parts to arrive. That long period of time is unacceptable. It's a brand new TV, there shoul be no faulty issue at all. I am really frustrated and I should listen to my sister not to buy Samsung products.
I have a Samsung phone, our third Samsung TV, and a headphone, in short I am a Samsung man before this experienced. We are moving house and we are planning to purchase a freezer and washing machine. But with this bad experienced, I have to change our plan of purchasing another brand.

Aweful!
I am without my phone for 2 month now!!!!
My phone broke and I sent it to Samsung to fix it by warranty. Week later my old phone arrived saying it cant be fixed and said someone will call me for solution. No one called, I had to call myself. In two month time I called about 4 times and they keep making promises and apologising to me that they can't find a replacement. Customer care promissed they will follow up after my complaint and will call me to ask if I got it or not, no one called of course. How hard it is to replace the phone if it is in stock on your website? I don't care you don't have used one in stock, your customer is without phone for 2 month!!! I was offered a refund, but it was a present for me so Its not a solution for me. If you can offer a refund, why cant you just send me a new Galaxy S21 Ultra? I am giving it 5 more days and I am going to see what my solicitor will say.

I bought a tv cost 1200€ after 1 and half year the screen go off i call the representative of samsung to get a replace they said that the tv have only 1 year guarantee when actually it have 2 years by the manufacture .That is a tru example that this brand is a scam,absolutely waist of money ,no customer service no education they are nice up untill received yiur money after they like monkey,all they say is i dont know avoid thi brand its totaly sheets product in all areas.

Had an issue with my S21 not charging. Customer support were very helpful and attentive. Arranged repair, collected by courier, brought for repair in Dublin and returned within a week fixed with no charge. High recommend.