Samsung Anmeldelser 

Contacted the tech support for a Jet Pet vacuum with a faulty narrow attachment and was told that they don't replace/repair those kinds of issues as they are classificed as "physical damage", not covered by the warranty. What had happened, though is that the other day, the extension button shot off from the attachment body, with most of the button flying into my face (nearly the eyes), and the internal spring flying across the room, while a splinter from the inside of the button fell down. To me, this clearly indicated manufacturing fault - why would a button splinter on the inside otherwise? To Samsung, though, despite a photo with all the bits, this is simply physical damage inflicted by the user and is not covered by the vacuum warranty. Extremely disappointing and means I'm going to avoid their products at all costs in the future. It was extremely difficult to contact them, to start with. Then, the conclusion that it's my fault that their plastic was faulty, is just beyond belief really. Terrible support all around.

We have a 3 year old Samsung tv which has been barely used as it is not main tv in house. Screen is gone which means tv is useless. Samsung refusing to even contribute towards cost of fixing it . Avoid this company at all cost

I think their previous reviews says it all. Its hard to find a company with a 1.5 star rating, but Samsung is it. To summarize, their customer support is designed to make sure they dont have to repair anything under warranty or at all.

Disastrous repair service.
Im not going to leave a rant of the whole experience suffice to say I have a Samsung flip phone. I needed the screen "protection" replaced. I rang Samsung 3 times. They booked it in finally, sent me to Fon Fix in Sandyford the next day - fon fix who dont have a phone number that works, they didnt answer their emails and when I got to their premises there was a sign advising they'd been closed since 6th Aug. Fon Fix a disastrous customer service.
This is it in a nutshell. If booked in for pick up - which was an option - it could take up to ELEVEN days. Its not resolved but apparently according to Samsung their repairers are in Belfast and not now in dublin.
Ill be changing my phone to a Motorola as this is the 3rd time since I bought the phone ive had issues with their back up - non existent back up service.
So if I could select no star I would.

The fact that Samsung messes up something as simple as earphones is beyond me. I miss wired earphones idgaf what anyone says, they were more handy cuz IT JUST WORKS. I’m sick of having to adjust the positioning of these stupid Samsung earplugs because they’re always doing this low end cancelation bs because my “earphones aren’t inserted correctly” Like wtf you didn’t feel my ear bro they’re literally in

Dreadful experience with Customer Solutions for a 3 year old washing machine. Bumped from pillar to post. Hours/phone calls - too many to mention wasted. Waiting on more decision making in God knows where this time...... DISAPPOINTED WITH SAMSUNG - reputational damage and fixing a problem does not seem to be part of their remit.

This company is a disaster... Fridge/Freezer clapped out on 29th October and while still under warranty I can't have a service call to fix it until Friday 7th November... Called the "Care Centre" (actually should be called the "Couldn't Care Less Centre") to be informed Samsung aren't the only brand we work for. Meanwhile - a full freezer of food had to be binned.
STAY AWAY FROM SAMSUNG - THE worst customer service I've ever experienced.

It has taken 1 month to have samsung 3 door fridge freezer part replaced under extended warranty. Shocking service. They denied I had extended warranty until I told them I had email. Then they miraculously found it but still insisted I send that proof alongwith proof of purchase, which was supplied to them, to get extended warranty initially!. They even wanted jpeg video of issue! Clearly if fridge was not working, we could not have waited, which I assume is the intention. When engineer came, it was resolved in 10 minutes! Shoddy support that I have never experienced with a large corporate company before. Shame on you. Your overall trustpilot rating reflects the atrocious service felt by so many. Does no one in the company read these?

We Bought a Frame TV in Harvey Norman for a new house. It was a few months later when TV was being installed the instructions said that the free Bezel /frame which was included in the price needed to be ordered within 45 days. Neither Harvey Norman or Samsung were of any assistance. When we did go on to purchase one the Samsung Irish site there was none available. I engaged with CS but just got stock answers no one could help or would even deviate from the script. What I have learned is Samsung Ireland no longer sell them (not profitable according to Harvey Norman)
I successfully ordered a bezel from Samsung UK to a friends address in Belfast as they don’t deliver to Dublin.
The service I received was unhelpful and patronising from the Irish site!

I’ve been dealing with Samsung support for over three weeks and it has been nothing but frustrating. Every channel I tried just bounced me somewhere else with no accountability.

Repair booking: I was told to pay for a repair, even though the product is still under warranty.

Phone support: They refused to help because I purchased in April and redirected me to chat.

Chat support: First told me they only deal with UK customers, then escalated. Someone named Sharmin called, claimed it was “normal” for the door to trap steam (which has never happened before). I sent photos as requested (Case Ref: 2141637786-DA), but never heard back.

The pattern is always the same: scripted responses like “I feel your frustration” or “you are right”, then pushing me off to another channel. After weeks of this ping-pong, still no resolution.

At this stage, Samsung support feels like a circus — and I’m the clown.

I recently sent my Samsung Galaxy S25 Ultra for a warranty repair in Ireland. While the repair was completed, the overall service has been very disappointing for such an expensive flagship phone.

Screen Protector Removed – My device had a premium €25 screen protector installed, which was removed during repair and not returned or replaced. I was never warned that accessories would be discarded, and Samsung has refused reimbursement.

Used Parts for Repair – The replacement camera module clearly shows visible signs that it was not new. For a flagship device, I expected new components, not reused ones.

Customer Support Experience – To resolve the issue, I had to make around 6–7 separate calls, each lasting 30–40 minutes. This was extremely time-consuming and frustrating, far more than should be necessary for a simple issue.

Broken Promise of Reimbursement – When I asked customer service for some kind of reimbursement or store credit for the lost screen protector, I was told I would receive a voucher. However, I was instructed to call a Samsung Ireland number that never answered, despite multiple attempts. At this point, it’s not really about the €25 screen protector, but about the poor attitude, wasted time, and lack of accountability.

Overall, the lack of transparency, the use of non-new parts, the poor handling of accessories, and the unfulfilled promises from customer service have left me very disappointed in Samsung’s warranty service. For a premium device like the S25 Ultra, I expected much higher standards.

This experience has made me reconsider staying with Samsung in the future, and I will be looking at competitor brands more seriously.

I ordered a Samsung American-style fridge-freezer from Samsung.com Ireland on 20th September, with a clearly stated delivery timeframe of 3–5 working days. This was a key factor in my purchase decision, as I needed the appliance urgently.

Unfortunately, the experience has been frustrating:
• After my order shipped, there was no communication from Samsung or their delivery partner Installer.ie about a delivery date.
• When I contacted Samsung support through the UK/Ireland chat, they couldn’t find my order and referred me to an Irish phone number. The call was answered very casually, without even identifying as Samsung or an official partner — very unprofessional for a company of this size.
• I was then told my fridge would only be delivered next Monday or Tuesday, well outside the 3–5 business days promised (Wednesday–Friday this week).
• When I raised this with Samsung by email and asked for a partial refund of delivery charges or some goodwill gesture, their response was simply that if I’m not home, the order will be returned, and I can cancel if I wish. No apology, no attempt to resolve the issue, and no acknowledgment that they failed to meet their advertised delivery timeframe.

In the end, I arranged for someone to be available next week to receive the delivery — but I am disappointed by the lack of accountability and the poor customer service experience. Samsung is a premium brand, but the support I received did not reflect that.

I hope Samsung and Exertis improve their communication and actually meet the delivery promises stated on their website, or at the very least offer compensation when they fail to do so.

Order: 375869

Read the review samsung then read your reply and tell me if your engineers repair to highest standard so I can enjoy my device for a long time to come then you can explain why the so called repair failed after 6 months "long time"
had a fold 4 phone cost nearly 2k developed a fault in the foldable screen which samsung admitted it was a manufacturer fault and covered the repair under warranty then less than 6months after the repair it happened again samsung then saod the manufacturer warranty of 2 years had expired and wouldn't repair i advised them that the repair under European law should be covered for two years as it was new samsung parts used they just ignored me so I sent the phone in as a warranty repair and they wanted 614euro to fix it I told them again about eu law on repairs and they just sent the phone back now a company that makes millions in profits on the back of hard earned workers cash have left me at the loss of a 2000 euro phonee shame on samsung to add insult to injury you reply to me and state that the repair was done and now the current fault falls outside the 2 years warranty so would incur a charge (614£) but you have the neck to say your engineers will carry out a full repair to ensure I can enjoy my device for "a long time to come" forgive me but the last repair by your engineers lasted 6 months and wasn't covered under any warranty despite eu law stating that repairs should carry the same warranty as new if new parts ar used

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Reply from Samsung UK

3 days ago
Thank you for sharing your experience with us, Sean.

We are disheartened to hear that you cannot enjoy your Galaxy Z Fold4 due to an issue with the foldable screen, for which it was repaired when still in-warranty.

While your original repair was covered under warranty, the device is now outside the standard 24-month manufacturer warranty period, which means any further repairs would be chargeable. That said, we want to reassure you that if you choose to proceed, our engineers will carry out a full and definitive repair, so you can continue enjoying your device for a long time to come.

Please don't hesitate to speak to us again, so we can assist you further with this.

35 minutes on a call for an issue with a drier . Asked 5 times for the Model number and serial number during the call. Very bad service agent kept saying one moment please and put me on hold 4 times . It was a very ! very bad experience having to go through that.

Awful. Their support is terrible and simply refuse to help me even though I have an active warranty.

I rang Samsung Customer Services today looking for the phone number for a service centre which repaired my Samsung Family Hub fridge/freezer in January. This information is readily available under my case number logged in their computer system.

My Samsung Washing machine is out of warranty and the repair guy that came to the house in January was very nice and helpful so I was hoping to get the same guy out to have a look at my washing machine.
After 45 minutes of repeatly asking for the number of the service centre I still wasn't getting anywhere, they kept asking about my washing machine. That's not why I was ringing, customer service wasn't listening to a word I was saying, all I wanted was a contact phone number which should have taken 5 minutes max.
This was crazy.
Samsung needs to listen to their customers and stop waisting peoples time. Eventually after requesting to speak to someone else, within 30 seconds I was provided with the name and phone number of the company.
Their customer service is not providing a very good service to their customers.

It's been only one month I have purchased Samsung vaccum cleaner model number vcc8806092794955 from lulu village muhaisnah 4. The brush broken after only few uses. I called and asked for repair or replace , now they're asking me to pay 240 dhs for a new brush , which is absolutely ridiculous. The machine worth is 399 and new brush is 240. First of all this is unacceptable and it should be replaced under warranty, Samsung is not ready to replace without a cash of 240 , they're such scammers and fooling people with low quality plastic products and selling it at very high price which clearly shows it is not reliable and have zero durability. I am no longer doing to invest in the brand anymore and file a complain at consumer court if they're not taking this serious. Please don't buy vaccum cleaners from them. They can't be trusted.

Worst support, ridiculous for such a large company. The phone support does not connect you (goes silent), the chat support if you reach through the main Samsung Ireland site is actually for the UK and cannot help you whatsoever and give wrong information.
If you try to get support through the Shop Ireland site you can be lucky if you get an agent who then does not even communicate properly or give a reply. It is the WORST!!!

I have a bespoke washing machine.
One thing that is annoying is the fact that in order to turn off the machine you can tap the turn off button. This can happen accidentally when you do something next to the machine like taking the dry laundry.

When you resume it doesn't resume the same program, and if you choose to start again the program, it will take 5 hours as the machine thinks ot is overloaded due to the clothes being wet now.
I think this can be sorted with an update from Samsung by increasing this to 3-4 seconds or to ask for the confirmation if you want to switch off the machine.

Bubbles are not available for most of the programs the AI one or the Eco one which are the most used.

Samsung fridge freezer (RF23R62E3SR/EU), ~2y old stopped working out of the blue on a weekend and the floor was soaked with water. It's been almost a month of back and forth with the customer support and still no luck to getting it fixed.

Do note that the 5y warranty is a repair only warranty, with no replacement. We're now stuck with a large cupboard until the stars align for an engineer to be available and the parts to come from abroad. It's a good fridge, but if something goes wrong it's a pain to get the stars aligned.

An engineer came once to check and "verify" that it's broken. After 3 reschedules, we have a 4th day booked for an actual fix (fingers crossed) - still waiting for the parts to come as it's delayed (again).

The final response from the customer support was "they're sorry about this but nothing else can be done other than waiting"