Sainsburysonline 

Never receive a complete order and always missing several items. Can't even deliver basic vegetables and the ones I'm lucky to receive are short dated. Drivers are miserable and unfit with their huffing and puffing.
Oh, and don't bother trying to contact customer services cos they're really not interested. Suffice to say I've had a guts full of this company and will be shopping elsewhere.

Update 4/12/18:
I had written to the Executive Office and been advised that as I had intentionally ordered the roku stick, that I never received, for my tenants' use it's considered business so Sainsbury deserves to close my account for this. SO ALL LANDLORDS BEWARE!!!

Original post:
Sainsbury's has closed my online account without informing me that it was due to a large purchase that I did few months ago that they did not fulfill. They did not fulfill the order but yet claimed that the order was for me to re-sell and thus my account has been closed or "prohibited" so it will not be restored. No email or other communication was received regarding this closure.

CTS department has failed to point out the alleged T&C that if you use your account for business use, it will be closed down. I was also told there's no further escalation route by the manager.

#boycottsainsbury #poorcustomerservice #cheatedcustomer

Sainsbury's online a waste of time
Ordered 18 bottles of specific wines only to be told at 5.33 on day of delivery could only supply 3? No 25% discount other items now not needed as I'll buy them locally. Sainsbury's is 20 miles away. You pay monkeys you get monkeys. I don't know what I would have got if I asked for a substitute wine. Wines are specific and cannot be substituted.
Sainsbury's is morphing into Argos lights are on no body at home.

All I can say is what a disgraceful service. I have spent numerous telephone calls and about 3 hours trying to sort out a locked grocery account. To be honest I wouldn’t have bothered following up on this but I am trying to re-claim 1500 Nectar points I used against the order. Worringly Sainsburys Technical Department seem unable to unlock my account.

I won’t be using them again, so they have lost a customer, but judging on their terrible reviews I doubt they care. Tesco’s here I come...

Contacted them beforehand to ask how to postponed my delivery as I was stuck abroad saying it was urgent. Finally after 4h (when they were replying to other messages) they told me to call the 0800 number but it was impossible from abroad. The site says to wait for the "we missed you" card that the delivery man will leave, he left nothing at all! Contacting them the next day, after multiple useless messages, they told me that my order was refunded (3-5 days) and I should have contacted them before to reschedule my order WHICH I DID! Never ordering from them again!

I have been trying to place an order for 6 hours payment message error. I have been on hold to customer service for half an hour terrible service not reliable waste of time

I thought I would try Sainsbury's online grocery delivery service. Saturday 29 September 2018 until today 6 October 2018 the illusive manager at Dulwich has not attempted to process my refund............apparently he is the only one in the entire Sainsbury's corporation that can refund my money.

To start with I could not register my card on the payment screen because there was a fault with the website. Now tonight the operative just proceeded to wind me up by insinuating that I had problems paying and that I someone from the store called me back, when they did not. The fact of the matter is Sainsbury's have 'gone to the dogs' - there is no accountability or respect for customers.

I was once a customer of Tesco but after their constant dire service & quality have abandoned them forever. Sainsbury's got my business but they are pretty woeful too. The website is a haphazard and poorly laid out, the product range is meager, prices noncompetitive and availability of both products and delivery slots lacking. Delivery service is OK but poor packing and alternatives (read: no product available) has, like Tesco, become unacceptable. It all screams of an acceptance that 'average will do'. It is no wonder our British household names are being hammered by the German bargain brands; at least they are transparent and completely up front about where they are in the marketplace.

Bad service ,had 3 fruit and veg items delivered this week that were unusable and one ready meal that had been opened which had leaked over other items in the bag . The delivery man was not interested ,customer services would not give me a refund but sent 2 e vouchers .I emailed customer services but got no reply, awful company I will never use them again .

Made 1st and last online grocery shop. 5 items substituted for more expensive ones. Asked delivery man why I was charged at dearer price, he said I'd be emailed a voucher for the difference. I then discovered that vouchers can only be redeemed against next online shop - not in store. Gave up trying to get them to answer 'phone, so I emailed them very clearly stating that an online voucher was no use, as I might not order online again, & requested either a refund or extra Nectar points. Received a moronic reply stating that a voucher would be in my "wallet" soon. It is a mystery to my why so many customer services staff nowadays seem to be incapable of correctly reading emails & only seem able to sent a standard reply. Incensed by this, after a long wait, 'phone was answered by a very offhand individual who failed to offer any apology. I eventually managed to get a refund! If you read this, Sainsburys, why the hell don't you just charge more expensive substitutes at the price of the item originally ordered? Or is that concept too sensible for you to grasp!

Ten years ago used Sainsburys but poor service and customer service made me stop
July this year decided to give them another chance, nothing has changed.
Substitutions were more expensive and when I rang customer services and after waiting 10 minutes + for them to answer was told by a very offhand chappie that I would receive a refund back to my account but in voucher form I expect money to be refunded back to my card account.
.
AND if you substitute an item you expect the same volume not less.

Will not be shopping with Sainsburys again back to Morrisons and Tesco for me

Order shop online for the second time. First time no issues.

Eggs broken said will refund. Great. Sent a substitute item so I sent back as well as another item.

Birthday cake arrived damage so spoke to cs. They arranged another delivery for the same day. Unfortunately that meant me missing my daughter's sports day. But I was happy they could deliver another one. When it comes to opening the box I realised the replacement was also damaged.

I had an email to say 2 of the 3 items would be refunded. 6 days later no refund. Called to report. Said refund had been issued and would also refund 3rd item.

Next minute system error and nothing had been refunded.

If I hadn't of called would still be waiting for refund.

Having to chase refund is poor customer service.

Also delivering 2 faulty items is also poor.

The fact I paid full price for the item and was very disappointed.

Will not shop again. Back to Morrisons. Never any issues.

Delivery didn't arrive as booked for Tuesday evening. No phone call or text to let me know what was going on with my shopping ordered online. Called their customer service line, spent 20 mins the first call, put on hold while she called the store, the call dropped out. She didn't call me back, so I called them, again. This time I had to spell my name 3 times, an Irish simple surname to an Irish customer service agent, then repeat my address and mobile number 3 times, 30 mins later she put me on hold, the call dropped out and once again......you guessed it I had to call them, customer service didn't have the initiative to call me, as the customer who's delivery hadn't arrived. Called them back and informed the deliver would arrive next day between 6pm and 7pm. Once again, no delivery, no text, no call to tell me it wasn't coming. Call customer service and I won't go through explaining it all again, basically just a repeat of the so called customer service from yesterday, 2 calls, put on hold, calls dropped out, they haven't called me back, refuse to give their name to avoid accountability. Exhausting and an absolute disgrace to call themselves 'customer service' they have no interest in the customer and no doubt put you on hold knowing the call will drop out and you'll go away. Won't be shopping with Sainsbury again

I have had repeated problems with ordering groceries on line. Sainsburys just doesnt seem to care about what their customers think. One delivery couldnt find my house so just didnt deliver another one sent random items and the last one this week sent someone elses goods mixed in with mine. No proper apology issued after I spent ages chasing them to get it sorted. Wont be ordering with Sainsburys again. Very bad customer service.

Sainsbury’s is the best home delivery out of all supermarkets
Easy website
Offers are update to date when booking a slot a month in advanced
Bonus no delivery charge if u spend over £100 after 2pm mon till Thursday

Delivery drivers really happy helpful and chatty

Hardly any substitutes
Always on time
Highly recommend

I love Sainsbury's online. If you don't want substitutes, just refuse them. I find their delivery drivers to be very polite. They have great stock and offers. Massively convenient- you can book a shop the day before. It has made life so much easier! I rave about it to everyone. I once got food that was due to go off in a day, I emailed in about it and they sent a coupon worth the price of the product, which I appreciated. Great service.

I’ve been using Sainsbury’s online for 6 months now since the birth of my son, it has made shopping less hassle and I don’t have to maul heavy bags.
I have had a handful of minor issues (no one is perfect) like the odd product not having a long shelf life, or a broken seal, but every time I message them through the app and I’m instantly credited the affected products without question.
I must also state I have never in my life met so many happy, friendly and courteous drivers in my life!
I find that by ordering online I am more sensible, there is less temptation to ‘impulse buy’ treats etc too, I also don’t end up spending a fortune on their lovely clothing and home ranges. So in the long run even with a tiny delivery charge I save so much money!
Wouldn’t shop anywhere else.

Many Many complaints about Sainsbury's over the last few years. Don't know why I was so patient with them. Long term poor service. Went to Tesco and Morrisons on line services about a year ago.95% and 93% satisfaction respectively. Sainsbury's have arrogant attitude & bossy manner.
I shop with confidence now and stay well away from Sainsbury's.
This post is being sent to Sainsbury's by Trust Pilot but none of the bad posts on this site will make any difference at.

My driver for my Sainsbury's online order last weekend was very pleasant and everything I ordered was there. I'd love more stationery products on offer.

I have been a longtime sainsburys online customer but i will never be using them again. The use by dates are dreadful, they are often the date of the delivery - i am not sure how they think that anyone could consume a 900ml bottle of fresh apple juice and a whole loaf of bread in 5 hours. Doing a 'weekly' shop is impossible - food received on a Saturday is generally out of date by Monday or Tuesday. I wonder if they intentionally send online customers the food that has a short shelf life as it's a way of getting full price for what is effectively their waste. I have complained but they don't even bother to respond - very disappointing