I have had good experiences ordering before. I ordered three kits, they got delayed at a warehouse for quite awhile. Rubbyoo contacted the shipping company and last night it was delivered. Rubbyoo re... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This site steals from small designers, runs the image through AI and then sells you regurgitated, highly implausible AI crap as a product. Buyer beware and stay away from thieves.
Virksomheden har svaret
Update following your response: ————————————————- I did contact your nasty customer service email and they admitted it was not that same quality compared to the website photos, but instead of giv... Se mere
Virksomheden har svaret
I will start this review by saying that customer service, whilst a bit slow, has been very good. I ordered a cushion cover latch hook which took a long time to come and when it arrived the colours wer... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
My life was busy and I wanted someone to hand me the inspiration, equipment, and instructions to let me skip to the fun part –making beautiful things. When I couldn't find it, I made it happen! I love seeing the joy other people experience from making craft art they're proud of. But more than that, I see the mindset transformation as they experience the benefits of taking time out to DIY - the relaxation, focus, and peace we feel when making something. It's so fulfilling to have something beautiful to share with friends and family. And to take time to care for ourselves.
Kontaktoplysninger
Nos. 721-725 Nathan Road, Mongkok, Unit 1402B 14/F, Mongkok, Hong Kong Island Hong Kong SAR China, 999077, Hong Kong, Kina
- +852-62314712
- contact@mail.rubbyoo.com
- rubbyoo.com
3,0
Middel
106 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I would rate zero if I could
I would rate zero if I could. On December 7 I placed an order for a Christmas gift. When It became apparent they couldn’t deliver by Christmas I told them to cancel the order. They insisted it was in the states and on its way. It never arrived and I spent $50+ for something I never received. I plan to file a dispute with my credit card company but thinking I’ve been had. Do not do business with them.
7. december 2024
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Kim！Sorry for keeping you waiting.We checked and found that your package had been delivered on 2025-1-3. The local tracking number of your package is 4204933392612902712004543405624882. The local carrier is USPS.Please carefully check your mailbox.
Or Everywhere around your house to see if it was dropped off somewhere other than your front/back porch?
We value your feedback and I also understand your current mood.We will re send a new package to you,do you agree?Please check your inbox（snowpkim@gmail.com）and reply to us.Thank you！
Once again, we apologize for any inconvenience you've faced, and we thank you foryour patience and feedback, and we are committed to providing you with a more exceptional experience.
As a beginner I expected instructions
As a beginner I expected instructions. I didn’t even know how to transfer the pattern to the fabric. I googled both websites that were included to no avail. I won’t order again and do not recommend this vendor.
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Donna !Thanks for your feedback，we have uploaded the instruction manual of the kit you purchased to the email attachment, please check your inbox（donna@dsburgess.com）. I hope this information can provide you with the help you need.
If you have any questions or need further assistance, please feel free to contact us. We will serve you wholeheartedly!
I wish you a happy life!❤
I wish I could give this business 0…
I wish I could give this business 0 stars. I've been dealing with their customer service for MONTHS and they refuse to refund me.
I ordered close to $100 worth of embroidery kits in early November, fully expecting them to arrive by late December so I can gift them for the holiday. I realized after over a month and a few weeks out to Christmas that the items still didn't ship! I contacted customer support and feared I wouldn't get the items on time, so I asked for a refund. Well the completely ignored my refund request and just said "we will make it a priority to ship the items as soon as we can". I responded that wasn't acceptable and to please cancel and refund the order. The next email I received told me the items were shipped and I was given a tracking number.... Again they ignored my request to cancel and refund. This was now a couple of days from Christmas and I knew I wasn't getting the items because despite the shop appearing to be located in the USA, it shipped from overseas! Again, I emailed saying this was unacceptable and wanted a refund, again ignored. The items did come in 2 weeks after the holiday and I decided to just gift them late anyways, when I should have just refused the package. When I opened the package I realized how cheaply made the embroidery kits were. Whatever, I still gifted them embarrassingly because obviously this scam of a company wasn't going to refund me. After I gifted them my friend who I gave them to asks me if I have the instructions for the kits..... Apparently they didn't come with ANY instructions. I again emailed the company back explaining my whole story and asking nicely to just please email me the instructions so I can get them to my friend...... Well I get a response back that says "sorry for that! We told the manufacturer about the missing instructions and we will get back to you when they make them. Please be patient". Welp I've been emailing them since and still have not received instructions and my poor friend cannot utilize these...... $100 of crap wasted. I have demanded a refund for this terrible experience and they keep ignoring me. I'm not a person to write bad reviews or act like a "Karen" but this has been such a terrible experience, please for anyone reading this get embroidery kits from Etsy sellers, not this terrible company, it's frankly a scam.
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Christopher !Thanks for your feedback，we have uploaded the instruction manual of the kit you purchased to the email attachment, please check your inbox（nystiles1210@gmail.com）. I hope this information can provide you with the help you need.
Please know that we take your feedback seriously and are committed to improving it in the future.We hope to have the opportunity to regain your trust.
I wish you a happy life!❤
Beautiful kit, well worth the wait
Although it took a while, it was well worth the wait, the kit arrived beautifully boxed and presented with care. The customer service team were excellent at responding to my query as to how long it would take to arrive.
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Alison!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❥(^_-)
Horrible Instructions
Cute designs, but the instructions are horrible. All you get is a picture with pointers indicating what type of stitch to use. No color guide at all. No instructions on what order to stitch parts. Two of the patterns don’t even match the picture, so not sure what I’m supposed to do with those. Very disappointed.
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Allison！We deeply apologize for the inconvenience.Please rest assured that this is a legitimate and reliable company,and we are willing to help you solve the problems.We have uploaded the instruction manual of the kit you purchased to the email attachment, please check your inbox（email address：aferrendelli@yahoo.com）. I hope this information can provide you with the help you need.
Have a nice day.❤
Rubbyoo has great customer service and…
Rubbyoo has great customer service and the octopus kit is beautiful!
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Laura!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❥(^_-)
Missing Stitch Guide
I really like the patterns, but the patterns I received either didn't come with a stitch guide, or the guide was for the wrong pattern, and print quality was so low I could barely see what I was given . Also delivery from purchase was very slow.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Lynda!We value your feedback and we have uploaded the instruction manual of the kit you purchased to your email address lyndaf55@hotmail.com, please check your inbox. I hope this information can provide you with the help you need.If you have any questions, do not hesitate to contact us.
Have a nice day.❤
Purchased the Christmas Gnome…
Purchased the Christmas Gnome embroidery kit. Love how it is coming together. Quick and efficient delivery.
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Marsha!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❤❤
Pattern did not match the design sent
Pattern did not match the design sent. No instructions received. However, I have contacted customer service and they sent me instructions. Good thing I have a bit of experience and managed to do something ok with the design because no colors were indicated. You have very nice patterns on line if you could only correct this and give clearer instructions, it would be wonderful!
2. december 2024
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Julie!Thank you very much for your valuable feedback!It helps us to know about the product issues so that we can work toward improvements.We sincerely apologize for any inconvenience that we caused.
Designs look great but two of the kits…
Designs look great but two of the kits did not come with stitch guides or instructions. Very disappointing!
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Ashley！Thank you very much for your valuable feedback! We have conveyed your suggestions to the manufacturer, requesting them to complete the stitching instructions for these 2 kits, and promise to notify you as soon as they are completed.We apologize for the inconvenience caused and thank you for your patience and understanding.❤
Instructions for patterns please.
I did not get the instructions for the designs I purchased. Please Is either include in the packets, or send me the instructions for the following patterns RBY1221001, RBY 1238001, RBY 1277911, and RBY 1278001, please include stitch type, number of threads. Send in English language please.No need for general embroidery instructions. Send to Thank you, and I'm looking forward to your correction.Have a good day!
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Hello Marty！We deeply apologize for the inconvenience.Please rest assured that this is a legitimate and reliable company,and we are willing to help you solve the problems.But we need your help as well.We're sorry that we cannot locate your order details under your username，could you pls let us know your order number for us check?Or you can directly contact us via email （the customer service email address：contact@mail.rubbyoo.com） and they will serve you as soon as possible.
Have a nice day.❤
Wrong instructions
I received a document with basic embroidery directions that are not for the pattern that I purchased.
22. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Sorry to disappoint you💔😢😟, you can contact us via email and we will handle the problem for you.
Email Address: contact@mail.rubbyoo.com
I have three orders with you that I…
I have three orders with you that I have had no response to order no2759 2847. 2897 a total of close to 400.00. Please check your orders and let me know when I can receive some pkgs.
11. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Rubbyoo
Sorry to disappoint you💔😢😟, you can contact us via email and we will handle the problem for you.
Email Address: contact@mail.rubbyoo.com
Enjoyed
Grandson and I enjoy putting these puzzles together! Have glued many of them for decoration!
9. oktober 2024
Besvarelse fra Rubbyoo
Hello Manual!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❤❤
Give it a go you never know until you try.
The product was great and wroth the money and it was delivered on time.
9. oktober 2024
Besvarelse fra Rubbyoo
Hello Manual!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❤❤
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