Royal Ace Casino Anmeldelser 

Hi there, I got a new year’s bonus from the casino played and finished the wager I submitted my ID and Selfie and it said successful but I still can’t withdraw though I have been depositing on the site. Their live chat is not working and they are NOT responding to emails please help. Please let me know which documents do I have to submit and to which email that is actually working and where I can get a response.

Do not send money to this casino. They will swindle you out of your money. I won $100 and tried to cash out. I followed their t&c’s but the said I played blackjack with the winnings. Their terms and conditions stated I could play real money games with my winnings. But they refused to pay. Straight scam!!!

Do not use this casino. I placed first in a freeroll tournament. I won $100. Eventhough I followed their terms and conditions they refused to pay me. They gave me a reason that directly contradicted the plainly stated terms and conditions.

Hello I had a 100 no deposit bonus and I won all together approximately between 1000-4000? Not exactly sure on the amount but I did a withdrawal on 10/30/2023 ... all of a sudden I realized that my money was gone besides like 20 something that u had on my account. I look at my transactions and it said coupon withdrawal approved. And FYI I has already did the credit card authorization form and sent documentations of my picture ID and also a utility bill before actually putting the request in for withdrawal. The amount of the approved withdrawal is 1,112,96 . It's been about 3 weeks nothing was credited back and also when doing the withdrawal I believe I chose Bank check. What's the status of receiving my check if indeed that's how I choose or chose to receive my winnings and when is my estimate time you think I will receive my check in mail. Please please respond back asap! I have 6 children and a disabled husband that could very well use the winning I have received. Thanks Erika cartwright

Had some issues verifying my identity at first but it looks like Royal Ace had got it sorted out after checking status this am. Will be making my deposit to verify my crypto wallet later today so I can withdraw using coindraw. If you need support from them quickly I would advise coming here to reach out before emailing them as their response time here is very quick and it seems their live chat feature doesn't like to load for more users than just myself. Regardless after getting in touch with them I was able to get everything sorted out. Upgrading from 2 star to 4 and as soon as my withdraw completes I'll come back to leave update on how long it took after initiated and to give them a full 5 stars.
Thank you Royal Ace for your help!

I just had my withdrawal hit my bitcoin wallet! Thank you! After approving my withdraw request it hit my wallet literally in minutes. I won that hundred on a no deposit 30 free spins so those saying they are a scam are 100% wrong. Thank you Royal Ace!

Royal Ace is a complete scam. I completed all the requests in order to withdraw my winnings. And as soon as I went to withdraw with rightful in mind, they locked me out and stated "oops something bad happened" as you can see down below where I uploaded the screenshot. Don't ever play here.
After RoyalAce replies back to me with this response.
Hello William, thank you for replying with the necessary information to locate your casino account. We use a 3rd party system for document validation and your identity documents were flagged as exceptionally high risk, our security department closed this and any associated accounts as standard procedure. Thank you for understanding, -Royal Ace Welcome William! Let's have a look and see what's happening here. Get back to us so we can locate you in the system! Sincerely, -Royal Ace
ANSWER: If submitting the same Drivers License or Passport to every other casino online game uploads my documents perfectly fine. How the heck could i be "high risk" The point is i'm not high risk. Royal made it up to come up with some logical reason behind closing my account for no reason. That was all they could come up with is my "document validation" Guess what, my documents were sent perfectally to you so try again Royal.

Royal ace finally we are able to speak my email is jondoe199069@gmail my name is Justin whitledge for quicker response we should correspond thru email thanks trust pilot for getting the response I'll be back to let everyone know how this goes

I had won the jackpot on the newest game and the playthrough requirements are ridiculously high and couldn't be explained. I've sent numerous emails about my concerns nothing yet and that's been 2 weeks now. Help I'm at odds with my winnings and decisions with this casino.

Customer service very poor been waiting for over a month to get paid out live chat never loads so you can't talk to nobody and they won't email me back very disappointing

I was given free spins from email marketing, from those free spins I won a small amount, but was able to beat the rediculous (almost impossible) playthrough, and claim the maximum winnings of $100.
Once I tried to withdrawal, I was prompted to make a $10 deposit by Bitcoin to verify the wallet that would get the payout.
I did this, then was prompted that it would take "up to" 1 week to process my withdrawal and "up to" 1 week after that for the $110 USD in BTC to be transferred to my wallet. 9 days later, all numbers I can find online for this casino are not in service and there is no response to the three email addresses I've come across.
What kind of casino can't pay their losses? What kind of casino takes 2 weeks to pay $100? What kind of casino can't keep the phone working?
The most pathetic excuse for a casino in the world - Royal Ace. A quick search shows that this is their way, and I should have expected to be ripped off for whatever they could get their grubby hands on.
Total owed $100 USD winnings + $10 USD "verification deposit".
Funny they keep sending me marketing emails multiple times per day, considering I still (2 weeks later) have not received one single response except for a reply to this review asking for my account info (which was promptly supplied) I think I'll do my gambling elsewhere (and I have, extensively).
How pathetic is it that they can't service their customers, reply to people on here about how they NEVER MADE A DEPOSIT (YOU SEND NO DEPOSIT BONUS OFFERS - HONOR THEM IF YOU WANT REPEAT DEPOSITORS); and only reply when they're called out in public? Its good they're sites like these, because for some reason they've gotten themselves removed from Ask Gambler's, which is pretty shady in itself.... They must have been sick of the constant influx of complaints for the same thing - Not Paying Out Winnings. You're a casino, you've got one job. Have some self respect and take some pride in how you're viewed by the public.

Casino replied here a couple times then stopped, I asked many times what documents they wanted and how to submit and got no response, then my withdrawal was denied on Oct 27, 3 weeks after requesting.

SITE TERMS SAY MUST VERIFY BY MAKING SMALL DEPOSIT NO MENTION OF DOCS!! ROGUE CASINO BEWARE!

I have completed everything in the site terms to qualify for withdrawal of my winnings, this denial constitutes gaming fraud by Royal Ace and validates the industry view that they are a rogue casino that deserves to be blacklisted.

Hi. I submitted my withdrawal request on Oct 12 2023. I have been told 3-7 days for processing.That is a very long wait considering how they take my funds immediately. I will keep updating this review through the process. Hopefully I can conclude with a positive review.

Update- OK, I am changing my rating for this platform to 4 stars. It was exactly 3 days for my payout. It is a long wait but my experience has shown Royal ace to be reputable and I would recommend.

It's just another scam casino, like all the Inclave casinos.

I redeemed two free chips in a row today, then I was able to cash out! Oh wait, that was a different casino that isn't a scam. At Royal Ace, if you redeem two free chips in a row, they cancel all your winnings and deny ALL future withdrawal requests.

You have been warned. It pays to read reviews before you spend money. Don't play at Inclave casinos!!! They are not regulated, there is no one to turn to if you get scammed and no one can help you get your money back.

Response: They made me deposit to get my money!!! I lost it so I should have been good for new promos sent to my email directly but I'm this case the casino's lying and didn't honor nothing they sent it's a rip!!!YOU SEE!!! They have all the proof I sent threw all there emails and over chats and wanna ask for more so they still don't have to pay almost 9 months later trust us,all off us on these platforms where here to help and avoid this casino watch as they close this case not resolved and those crooks will continue to unfairly take your hard earned money original review: Don't waste your time you might win here and there but you'll never get paid I got paid once but won multiple times and they always come up with some crazy rule where they don't have to pay even if you can prove them wrong I got videos pictures withdrawal screenshots and allot more even there site glitching out any taking a major jackpot from me keep posting all over like me to save others there money as well as time

I deposited money without a bonus. My account shows fully verified yet I have been waiting almost a month for my withdrawal. It still shows as pending.. I have contacted customer care at least 10 times. First I was told they would escalate the issue to management and I would hear back on 2-3 business days (this was 2 weeks ago) then I was told they would put a ticket in and I would hear something in 24 hours yet another week has passed and still nothing. I have tried emailing as well and never get a reply! I will never play here again!!!

They paid out a few times but now I've been waiting over a year on a 2500 withdrawal and I just keep getting played and a run around SCAM