Bought the "unbreakable" hose in February 2026. By July 2026 it had sprung 2 leaks. I contacted customer service who reminded me it was a 90day warranty. I said it was not fit for purpose as it is br... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Disgusting , poor quality products No contact phone number Tried to get out of giving me full refund. Customer service felt like a AI was replying to my emails. Not much Australian that I could f... Se mere
We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Se mere
I would give zero stars if possible. Dont waste your time & money on these cheap inferior quality items. Were faulty from the start, requested a refund, but they delayed continually. I returned items,... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.
Kontaktoplysninger
MWH GmbH Member of Yotrio Group Office 4, Cumberland House 35 Park Row, NG1 6EE, Nottingham, Storbritannien
- 01158 717648
- orders.uk@mwhgmbh.de
- royal-garden.co.uk
1,3
Dårlig
198 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordering was very easy
Ordering was very easy - delivery was even better than expected.
27. april 2021
Arrived quickly on the date specified
Arrived quickly on the date specified. All in good condition just what we need for our patio.
23. april 2021
Very pleased with our table and chairs
Very pleased with our table and chairs. The only problem was one of the screw heads was broken and there was no spare.
23. april 2021
We already have owned Royal Garden…
We already have owned Royal Garden furniture for over 17 years and needed to replace 2 of the chairs so bought the stack of 4 chairs in same design. Ordering was simple and delivery was efficient and friendly. We are thrilled with the continued quality - not always a given in a product first purchased a long time ago!
20. april 2021
Despite not receiving a phone call the…
Despite not receiving a phone call the previous day to inform me my furniture would be arriving the next day, the gentleman who delivered it was more than helpful. As I am disabled he brought it into my flat for me. It has yet to be assembled but looks lovely.
18. april 2021
The order was placed nearly two weeks…
The order was placed nearly two weeks ago and I have not been updated as to when my items are going to be delivered. Pretty poor customer service hence my mark.
17. april 2021
Besvarelse fra Better Garden
Hi Mr Callister,
You have now recived your order so I hope everything is sorted for you. We apologise for your delayed delivery and understand your frustration that this ran over by a few days. We are a very small team so sometimes orders can run over.
We hope you fully enjoy your garden and furniture.
Regards Royal Garden.
Really good service
Really good service, delivered when expected and fully informed by the courier when to expect the delivery. We have bought Royal Garden before and really love the quality and style of the products. Highly recomended
14. april 2021
Cushions I ordered are very good…
Cushions I ordered are very good quality and arrived in 15 days as promised.
9. april 2021
Very nice takeaway
First time I've ordered from here but it won't be the last, my delivery was within 15 min and the food was fantastic, the house special fried rice was cooked to perfection as was the king prawn chicken curry, chicken felt like it just melted in my mouth will become a regular with new royal garden that for sure
1. april 2021
Uopfordret anmeldelse
Great cushions arrived very promptly
Great cushions arrived very promptly. Good service
28. marts 2021
Lack of communication.
Lack of communication from order online. After three messages left on answer machine and email finally got to speak to someone. Since then all been good. Would have been 5 stars but for the above.
28. marts 2021
Garden Chairs
I have had Royal Garden products previously and am just as happy with my latest purchase. Recommended
27. marts 2021
Beautiful cushions for garden furniture.
25. marts 2021
Great product excellent service and…
Great product excellent service and best price. Highly recommend! Thanks
21. marts 2021
Packing was inadequate!
12. marts 2021
I needed new cushions for Savoy chairs…
I needed new cushions for Savoy chairs that I have had for twenty years. New cushions were excellent, reasonably priced compared to others and arrived within a week.
2. marts 2021
Replacement chair feet covers.
I wanted to replace my feet covers on my Royal Garden furniture, spoke to a Mr. Grant Pickering who said he would email me when in stock, which he did, ordered them immediately and received them within a couple of days. Very efficient .
6. oktober 2020
Uopfordret anmeldelse
Although it stated 10-15 days delivery…
Although it stated 10-15 days delivery didn’t get item until 4 weeks very disappointed as had to email to ask question when delivery would be had to wait further two days didn’t arrive on date txt to rearrange delivery asked for am didn’t arrive till pm disappointed with quality of item colour not the same as other royal garden furniture that I have
16. september 2020
Uopfordret anmeldelse
Besvarelse fra Better Garden
Hi,
We are sad to see you have had a negative experience with ourselves and would like to talk with yourself regarding this.
Our carrier is a 3rd party carrier who works on our behalf so would appreciate any feedback you can give.
They currently have explained the reason for the delay doesn't lay solely with them, we would like to hear your side of the story.
Also, regarding the bench colour, we would like to discuss this also.
Any bad review is damaging to our small team in the UK and we want the opportunity to make things right.
Yours faithfully Royal Garden.
Follow up:
Thanks for taking the time to speak to us.
Regarding the late delivery our carrier had attempted to contact you a number of times to try and get this order booked in before the leadtime had expired. By the time the carrier got hold of yourself we ofcourse went over the stated leadtime.
We understand when a delviery date was finally agreed the carrier did let us down which we have apologised for, i expect when a delivery is agreed with the carrier they should do their upmost to fufill that date.
Regarding the colour difference, as explained the Royal Garden brand has changed owners from your original set, this is the reason for the slight varioation on the colour.
Regards Grant.
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