Row.co.uk Anmeldelser 

Had trouble adding an appliance on the web portal.
Spoke to Rosanna who was most help full.
Although there were a few hiccups she worked her way through the procedure and kept me informed of every step.
It was a pleasure to speak to Rosanna and have every thing explained, excellent customer service.

Just ensured two tablets for a fantastic price! Quick, easy and hassle free process! Cover looks great as well.

Very easy to join and a brilliant price I can afford.

He was helpful, patience and also customer friendly.

Best price I found have been paying triple that amount for Same level of cover

Quick, simple and good price would use again.

Michael was very helpful and sorted out my little problem efficiently..thankyou

I given 4☆ for the ease of application of getting white goods insurance. I am unable too compare the claim(s) for any goods that need replacing ect as i have only just gone with Rowe,but i do hope if i do need too claim off the insurance that it will be as easy as it was too get insurance & not like my last provider in which was a nightmare trying too claim.

rubbish, started my claim 1 month after and when i need help the product wasnt available

Andy was friendly, helpful and polite. Thank you for helping me with my policy.

Allowed me to insure phone over 36 months

I am reviewing various insurance policies that I have and confirming that in this case the Big Warranties policy will be renewed automatically. Louie has confirmed it.

I am really not someone who writes many reviews but the lady on the phone today was honestly so so lovely I felt like I had to. I’m a university student and needed help after I had locked myself out of my student house, my landlord gave my the emergency help phone number to ring and they weren’t in the country at the moment. The customer service lady on the phone was so helpful and lovely (she could tell I was quite upset and panicked through the phone), and although the insurance didn’t cover a locksmith (as I hadn’t specifically lost my key just left it in the house) the lady offered to stay on the phone with me and even help me find a lock smith in my local area and was just generally so positive the whole time! I honestly can’t thank her enough and really regret not asking for her name. Thank you!

AVOID THIS COMPANY They only simple when you sign the documents to start your policy. I was paying monthly for nearly 2.5 years for my Iphone insurance. This month I made a claim for a first time and provide all document which they asked for. The list was very impressive and long and I only can provide all documents because I had a pay monthly phone. My claim was successful and I was happy to pay £75 access but ROW also wanted to collect the rest of my policy payment to the end of the year (April in my case) so nearly £100 extra, And I know, they said about it on their Policy Contract and I technically accept it but it still disappointing me because after regular payment for quite a long time I am left with nothing. The value of my phone at the moment is lover than £200 pounds so this is not worth my time and effort. So if you are a new customer looking for an insurance company, be aware of this hidden extra cost and inconvenience because it takes time to collect all this document needed to start your claim and better find something else.

Absolutely shocking.
I'm deaf and wanted written support. I kept getting ignored and they closed my claim case!
They only answer emails they want too.
Disgusting company and should be ashamed

Andy was helpful and personable.

easy and quick

Good Service Thanks.

I have insured my phones with row for over 7 years, fortunately never needed to claim .
However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing as I was quoted a price as an existing customer £5 more per month than a new customer, so ended up cancelling my policy then to reapply as a new customer to get a better price.
I just think a little customer loyalty should maybe get better service

Row mobile insurance claim is asking me to pay a huge excess PLUS the remaining amount left on my yearly insurance payments. After paying over 3years I could've saved that money and bought a new phone myself. Their request is unfair and excessive.